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October 2021 by Julie McIntyre
Part of the Patriot Act Limits online banking transfers between checking and savings accounts to SIX (6) per Month. You will be locked out of the accounts. Please make it a priority to ask your banking representative for more Information.
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June 2021 by Taylor Warmuth
Every time I’ve been to this location the service has been so slow and when someone finally comes to the window they’re rude. So that’s annoying.
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January 2020 by Jeremy Sumpter
Wonderful staff
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September 2019 by Jeremy Wilson
I go in to open my 3 year old her first savings account and she walked in so excited just to be met by 2 older ladies that told me they could take our info but didn’t have time to open account. Keep in mind there’s 0 customers in lobby or drive thru. This was 8/12/19 at 11:34am. They were extremely discourteous and I’m glad I did not start this journey with Citizens Bank. The plainfield location should get 0 stars if it was possible.
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December 2018 by Ryan Morford
Old lady named Pat is the rudest woman I've ever met in banking. It seems worse every time I go in. We avoid this branch all together. It's too bad too, because some of the other girls are great.
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July 2017 by The Grand Loofty
Awesome staff who will do anything to help you. They also treat their customers with respect and dignity.
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July 2017 by M GR
I really enjoy banking with Citizens. I find the employees friendly and very helpful. Would recommend this bank.
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July 2017 by JM C
I could not agree more about the poor customer service in the Plainfield branch. There is one teller in particular who is 'new' that has to be one of the rudest people I have ever seen. The past couple of times I have been in the Plainfield branch the employees there act like you are just an annoyance and you are putting them out. I have been banking there for over 25 years, but now looking to change where I bank. I refuse to be treated like that. Terrible customer service.
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February 2017 by Billiejo Tilford
Very very rude customer service. I've banked with citizens for years now and I have to say Plainfield is the absolute worse customer service I have ever experienced. I'll stick with Monrovia and just take the drive rather than going here!
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March 2016 by Angel Nuyen
Friendly and great customer service. We were having issues finding a bank to help us and pj was amazing and did what she could.
