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September 2023 by Amy Matzet
Service department needs to be respectful of their customers. Talking about them in front of them and in front of other customers is disrespectful and disgusting. The sales department has been best to deal with. The service department needs to take the sales department's lead.
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July 2023 by John Craine
Parts department got me a part I needed to make it to the car show. He said it would come in this morning and he called me at 7:45 am to let me know! Now this is tip-top customer service! Highly recommended!
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June 2023 by Mr. Agent
Parts department got me a part I needed to make it to the car show. He said it would come in this morning and he called me at 7:45 am to let me know! Now this is tip-top customer service! Highly recommended!
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May 2023 by Amanda Tilley
I just bought a new Ford Explorer from Family Ford. This is the third vehicle I have bought from them. They make car shopping a breeze. Our salesperson was Jerry- highly recommend! He is friendly, knowledgeable, and helpful and will find you anything you are looking for. The finance department and service departments are amazing as well. I definitely recommend Family Ford!
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May 2023 by Mary Sears
They did awesome and kept me up to date on everything they were doing with my van and the price to fix everything that was wrong with my van. It was actually pretty cheap. I will be going back if my ever need anything done to it again. Thank u to yall for helping me get my van back on the road and running good.
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May 2023 by Rod Kasiah
I went looking for a good truck. Man did they deliver. I was on a tight budget. I was expecting an old truck just to go back and forth to work. I left with the nicest thing I've ever owned. I didn't brake my budget at all.
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May 2023 by Jeremy Feaster
Very friendly staff. Got pre-approved online in and out in an hour and a half for a very nice used truck. Would recommend for anyone who needs a vehicle.
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May 2023 by Chris Morgan
Incredible experience at this dealership. Bought an Expedition and was delivered to us in Pennsylvania!! Jackson and Bill made this entire process seamless.
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April 2023 by Kimberly Sullivan
Family Ford was an AMAZING experience! They worked with me to make sure I got exactly what I wanted and for a great price! Most accommodating dealer in Indiana. They have a forever customer!
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April 2023 by Angie Evans
The salesman was easy to work with as was the finance person. It was a very casual laid back experience. Would recommend to friends and family!
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February 2023 by David Newman-Stump
The salesman Bill was incredibly helpful and knowledgeable. They put my family in the most reliable and best car for our situation and provided financing options that worked with our budget as well as offered warranties to help secure our investment. All of the staff was extremely welcoming and attentive. Definitely recommend!!
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February 2023 by baylee talkington
Very impressed with this small local dealership ! Personally met the owner and he was a young bright minded guy! Did everything he could do to get me taken care of ! I appreciate all your hard work you will continue to succeed in the future. Also thanks to mark lazzell working with his guys in service to get my 2020 f-150 fixed and back on the road you all are a great asset to the family Ford group and I will be back for future service or sales needs!
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January 2023 by Sam Abplanalp
Highly recommend!! After dealing with other dealerships that either took hours to respond or unable to answer basic questions about a truck, I was starting to get really frustrated. Than I emailed Jackson and all the frustration disappeared! He quickly and accurately answered every question I had about the truck I was looking at! Jackson and Bill made buying the truck incredibly simple, painless and actually enjoyable! They gave me great money for my trade in also able to get me a extended warranty at a outstanding price. I look forward to doing business with them in the future and well worth the hour drive to the dealership.
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January 2023 by Bethany Everroad
Couldn’t ask for a better place to purchase from, and keep our vehicles’ maintenance and service up to date! Colesen made our purchase experience fun and easy, & Dakota always goes above and beyond to make our service appointments quick and painless. Family Ford is where it's at!
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December 2022 by Nathan Ramey
1. They took me home and pick me up instead of making me wait while they worked on my vehicle. Because I didn't have someone to take me home or come and get me.2. They done a professional job and got the job done earlier and expected. Not only saving me money but got my vehicle back the same day instead of the next one.3. The cost was cheaper than was quoted which saved me money. And nowadays who doesn't like that.4. They basically went out of their way to assist me in any way they could.I realize everyone's experience with a business is different. But mine was outstanding in every way.