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December 2023 by Eamonn McCann
We never had any issues. The staff was helpful. The facility was clean, functional, ease of access - provided plenty of carts. Facility provides some outside units but mostly climate control inside units & again were great. Moving from out of state requires some logistics but truck drop off was easy. U-Haul customer service helped on the front end with some trucking rental issues but at no fault of this Noblesville location.
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November 2023 by Mike Ryan
Quick and simple getting a trailer.
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November 2023 by Neil Mack
Needed some extra storage space for a time. They had several options to choose. So depending on your needs I think you will find something that works for you. 24/7 access to your parking space. The building/inside ares are available 5am to 10pm. The place was clean and orderly.
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November 2023 by Dude Eronemy
I understand you expect people to fill the take back up to where you had it before, but if a customer accidentally fills up the tank all the way, they should receive some compensation. The tank was not near full when I picked up the truck, and I accidentally filled up the tank all the way, this cost me over $160 all around with almost half of it being just filling the gas tank. Thats ridiculous that you won’t give someone their money back when I filled up WAY BEYOND, what I used. If this is corporate policy, then I won’t be using U-Haul ever again.
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October 2023 by Christine Carlston
Staff was smoking while helping with rental equipment. Very dismissive and short tempered. I'll travel further out for better customer service next time.
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September 2023 by B0bby 5ing3r
Good service, clean trucks
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September 2023 by Lance Latham
Have rented various size vans from this location over the past 4 years to help college students and recent family member grads move / relocate. Great face-to-face customer service when reserving and pick-up, reliable vehicles, and fast/easy vehicle return. And best of all: no “ surprise” charges!
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September 2023 by Eric Craig
They have really good staff and friendly people, but either go online and use the app or go in person, they will NEVER answer the phone (mostly because busy)
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September 2023 by German Russi
You should not expect anything but used used trucks, great service everything worked out well for us.
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July 2023 by Dakota
Pick up place gave me a bigger U-Haul than I requested and I honestly don't think it should work that way. What if you get something bigger than you feel comfortable to drive. Still 5 stars overall.
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June 2023 by Jason Freund
Just the absolute worst customer experience yes I got the dolly I needed but made me feel as if I was bothering them total attitude renting and returning I will not use this location again!!
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May 2023 by William Ginn
Wish I could give less! They lie, lose reservations even with contract #, then refund $50 for reservation guarantee, charged extra for cleaning of truck which was filthy to start with, made us walk around and find the truck, remove placard from window. I will never use them again and I would steer clear of any UHAUL. Way better companies out there!
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March 2023 by Crystal M
The staff wasn’t very friendly. Our reservation was all sorts of messed up. We rented here (even went inside and signed for it) then was told the day of move in that it was for a different uhaul in Noblesville down the street. The were always not friendly after we got the free month of storage for doing a one way uhaul rental reservation… but they were advertising it? It supposed to be a new location so you would expect more friendly service… we had to have customer service uhaul talk to the location to get the deal they were advertising. Won’t be back. Oh and also, they told us our key worked from 5 am till 10 pm and then we got there at 7 pm and it didn’t work.. so we had to keep our uhaul rental truck (full of stuff) for another day and use more miles… not happy. I could go on but it was a overwhelming and overall very bad experience with this location. Go to a different location plz and save yourself the headache, moving is already stressful enough.
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February 2023 by Tammy Massey
I have storage here. I stopped with a carload from moving and doors were locked. I had to flag an employee to help. She was great, but the doors being locked was frustrating
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January 2023 by Nicole C.
The couple of times we have been here are not good. It was snowing this time we came to pick up the truck. They handed us a key with no fob to set of an alarm so we could at least hear the truck. We had go search the parking lot for the truck in the snow. We couldn't find it. Had to go back in and ask for help. Turns out that not only was the ending letter on the key incorrect, but the truck was boxed in. I get if it was a busy day that maybe this would happen but we were the only people there. We have used Uhaul a good amount but this location is the worst. Maybe they should spend less time smoking cigs outside and more time getting organized and learning customer service skills.
