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August 2024 by steve klotz
Excellent sales interaction and service to car was also excellent.
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August 2024 by tom thumb
If it weren’t for Lauren and Chad stepping in and saving Christian’s sale, I wouldn’t have bought the car. Christian and Geoff are the worst kind of salesmen/manager and should be ashamed of trying to take advantage of a Veteran right after thanking him for his service. Other than that I’m a happy customer. Buyer beware, sales tax is 7%. You can check it on your cell phone yourself before signing a thing. Don’t ever let anyone take advantage of you or treat you like an idiot.
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August 2024 by Annmarie Toler
The team at Tom Wood Volkswagen of Noblesville was outstanding to work with! They were incredibly helpful and went above and beyond to provide excellent customer service. I highly recommend them to anyone looking to buy a Volkswagen.
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August 2024 by Katie Wildes
If I could give this dealership a no star rating I would. The only reason it is getting a one star rating is because of the people who we worked with. The only people that were nice was our salesmen, service manager and sales manager. So we purchased a brand new 2024 Volkswagen Tao S, which had 22 miles on it. You figured with buying a brand new car there wouldn't be any problems, right?! Well WRONG!! They sold us a lemon. We drove the car three times. On the third time we were driving on the highway and the car started to pour black smoke, every warning light on the engine came on, it said over 4000RPM and to start/turn off the engine. We were on the highway when all of this happened. We had our children in the car while it was pouring this black smoke. We had the car not even one week. We had to get the car towed to another Volkswagen dealership. The problem with the car it was a bad catalytic converter, a vacuum leak and a software issue. We went to the dealership the next morning after the car was towed to speak with general manager regarding the situation. He not only laughed at my husband as he was voicing his concerns on what happened and the scary situation my family was put in. He said things like this happen all the time. He was not only rude but did not do anything about the situation. We spoke with the actual company Volkswagen itself and they said this is not normal. It happens to only 1% of their new cars. On the other 2 visits we had to make to the dealership, we were fully taken care of by the employees, minus 1 person…the GM(Wyatt). While we would sit inside the lobby he would just walk past, avoiding eye contact, refusing any source of communication. This has been the worst experience in customer care from upper management. If you choose to buy at this dealership, make sure you have a full inspection and don't plan on the GM to raise a finger, unless it's the middle one.
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August 2024 by Adrian Thomas
All of the staff at Tom Wood VW is friendly and great to work with. After moving to Indiana and leaving the dealership in upstate NY I bought my last 4 cars at in the past 10 years, I was in search of a new local VW dealership. I was pleasantly surprised to find this beautiful dealership filled with great people and outstanding service. I will be returning here for the service on my new GTI as well as future vehicle purchases.
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August 2024 by Mike Anderson
They were excellent in keeping me in the loop and wait time was minimal.
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August 2024 by Skipp Kropp
Daniel is knowledgable and personable and was a pleasure to deal with.
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July 2024 by Kevin Burns
Great buying experience at Tom Wood Volkswagen in Noblesville. Mike T., our sales guy was easy to work with and was respectful of our time. The entire process was smooth and fairly quick.
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July 2024 by David Hurd
Salesperson Sarah Macik provided excellent customer service and made purchasing my car an absolute pleasure. If you are looking for a new or used car, head on over to Tom Wood Volkswagen in Noblesville and ask for Sarah!
"It's all GOOD at TOM WOOD"
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July 2024 by Andy Skinner
Mike Thompson and Lauren Bailey are simply the best in the business!
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July 2024 by Ryan Hawn
Best customer service I have ever had at a dealership and service department. Blake was super helpful, accommodating, and understanding! I think from now on I’ll drive the extra distance to make this my new dealer.
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July 2024 by Laura Wood
Daniel was an amazing salesperson. The GM was also so attentive! Love! ❤️
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July 2024 by Courtney Love Abenasa
I had a great experience with the staff here especially Mike who helped me throughout the process. He made sure to give me possible options on financing my new car. Thank you Tom Wood team!
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July 2024 by Marc Martin
Whole transaction went well from the time Mike Thompson answered the phone and we discussed what I wanted until he shook my hand and I drove away in my new Atlas R-Line about 48 hrs later.
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July 2024 by Kimberly Daniels
I had no intention on buying a new vehicle when my husband took me to the dealership to look “at something.” Even after looking, my frugal self was still firmly against buying anything. Our amazing salesperson, Sarah, was who changed my mind by asking me an honest question. She was so easy to work with, as was the rest of the team. I think we will be part of the Volkswagen family for life. And I LOVE my new (preowned) Atlas!!
