-
January 2024 by Elizabeth R.
Jan 2024-Just picked up my car from Story's Collision Center. The repair work (crease on driver side back panel) is perfect. They also cleaned the inside extremely well (which I did not expect) and washed the exterior. Story's guarantees work for as long as I have own the car. This is a local business in my community. Great experience.
-
November 2023 by Elianor Maranian
Nice, caring, professional people.When I picked up my carIt looked brand new.Thank you so much.
-
November 2023 by Luke Morehead
Tired of chain stores ripping you off? Brian Story treats his customers right. Great results and great service at a reasonable price.Service: Body & Trim
-
May 2023 by Aliens218
I am incredibly impressed by the team at Story's Collision Center and their exceptional service. I recently took my '05 Ford Mustang to them for a new hood installation and was met with nothing short of sincere compassion and top-notch professionalism.From the moment I walked in, I was warmly welcomed and could immediately tell that every member of the team took immense pride in their work. They were genuinely interested in my concerns and guided me through the process with complete transparency, making sure I understood all the details of the service my vehicle would be receiving.The work environment at Story's Collision Center is a testament to their dedication to professionalism. It was clean, well-organized, and clearly designed for maximum efficiency. I believe this translates directly to the quality of work they deliver.The work performed on my Mustang was nothing short of fantastic. The new hood fits perfectly, and the installation was seamless. It's clear that the team at Story's Collision Center are skilled craftsmen who pay meticulous attention to detail.I cannot recommend Story's Collision Center enough. Their commitment to customer satisfaction, along with their excellent craftsmanship, makes them a top-tier service provider. If you're looking for professional, compassionate, and high-quality service for your vehicle, look no further than Story's Collision Center.Services: Painting
-
May 2023 by blah asdas
They tried stealing $500 claiming it was a deductible when my agent said they spoke with them that same morning telling them it was waived. You guys are clearly delusional thinking a customer is happy with a non running car after nearly $8,000.00 in repairs. My wife still can't get to work and you guys are liable for not doing the work and charging insurance for it. Total frauds.
-
May 2023 by Alexina Pavia
For people who pride themselves on 25 years of experience they didnt do a good job. We had our car fixed here after an accident where the other driver was at fault and they didnt replace a fog light, match the bulb we previously had in, align our car after a front end collision. The hood also doesn't line up. And we had some engine lights on after the wreck that were either wiped by the tow person or the repair shop because they were back on after a week roughly of having our car back. Luckily we had gone to oreillys after the wreck to get a print out of the codes for record. Would never recommend this shop, either wait for your regular shop or try total collision or mears in carmel.
-
April 2023 by Marham Sinsmy
I am so grateful for you guys!! I'm a single woman/mother, I get really nervous about getting my car serviced on, scared of being taken advantage of! You guys treated me with care and respect! Went above and beyond to help me get back on the road. Thank you for squeezing me in last minute! I pray that God continues to bless you & your business!!
-
March 2023 by Valerie Sosnowski
Outstanding outcome of dent repair, would never know there was one there! Excellent and personal customer service. Highly recommend!Service: Body & Trim
-
March 2023 by Bonnie Licklider
I great locally owned & operated company. Very polite staff and very clear on pricing and labor. Thank you for a great experience when I needed broken parts replaced and put on my truck! You Rock! ???
-
February 2023 by Lisa Steele
Brian quoted $3,750 for the repair of our car. The insurance approved the $3,750. Brian gets the car and "finds" $4,000 more in repairs. He calls us and says "we found $4,000 more in damage to your car, but no big deal, American Family is easy to work with. I've already ordered the parts so I'm going to continue to work on the car". Brian billed the insurance the $4,000 and then the insurance sent me a notice that the car is totaled. We then ask for the "buy back" amount from the insurance and settled with the insurance. Brian was on vacation and told us to "hold off" but didn't say why before he vacation. The insurance settles with us BUT Brian wants his $4,000. This is a contract that should be between Brian and the insurance company. Brian comes back from vacation and calls the insurance and tells them not to ask for our title (basically reversing our settlement for the car being totaled). Brian now wants the unauthorized repair to come out of our settlement. He is holding our car hostage until that happens. My car really is totaled, it just will not have the word "salvage" on it because he struck a deal with the insurance that we were not a part of. We still have essentially lost all value in our car when this accident was not our fault. I have never been part of such a mess in my life. We were repeat customers of Story's but will never go back, nor recommend them in the future. Next time he needs to be way more thorough in his damage estimates and communication to both customers and the insurance company.EDIT: Husband just went in to pay for this repair and Brian the owner yelled and screamed at him. Definitely never going back.
-
February 2023 by Alexis White
Story’s was the most affordable quote I received, their staff was friendly and explained everything! The process was painless and my car looks AMAZING. I had two doors repaired and repainted on my Volkswagen Jetta, the white matches the rest of the car perfectly. Highly recommend!Service: Painting
-
November 2022 by Mr. Craig
I have known Brian Story most of my adult life. Anytime a family member, an employee of my company or I have bent metal. We take it to Brian -he and his staff are simply second to none. I will continue to use his service for any of my needs. Brian was born to do this kind of work and he is absolutely the best at it. His staff is aggressive and gets the job done. I would give him the highest possible recommendation – Tony CraigServices: Body & Trim
-
November 2022 by D
Amy and Mr. Story were super nice. The gentleman that repaired my car was extremely nice as well. Great place, awesome work and reasonably priced.
-
November 2022 by Hulk Tube
These guys are awesome! I had a door handle that popped out, they fixed it so fast, and didn’t even charge me anything. I highly recommend them.Service: Body & Trim
-
October 2022 by Daryl D.
Got an estimate quickly after a person burglarized my vehicle at Upper Loop Fall Creek park. Then got the work scheduled fast. If you're looking for a giant plush shop to sit around and drink free coffee this isn't it, but if you want professionals who do the work well and at a reasonable price you've got the right team at Story's!
