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March 2023 by Kyle Wiening
Kelly was very friendly and helpful ,the whole staff was very outgoing and cheerfulService: Hairstyling
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September 2022 by Elisabeth Zbojniewicz
Heather is great! She’s so friendly and I appreciate how much time she put into my bangs.Service: Haircut
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September 2022 by Hiam Yahya
I paid so much money for keratin treatment for my daughter’s hair and unfortunately the results were not that good.
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February 2022 by Jan Maci
Heather was very patient and listened to what I wanted. She took her time, not rushing through my services, for a very good result
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January 2022 by Angel Singh
Did my hair from here. I showed a picture and asked for the ash brown colour. Apparently I wasn’t clear enough and they gave me a whole head of blonde! I looked so bad! So they redid it and did a dark brown. It damaged my hair more and also my bangs were super short and uneven. My sister also did her hair here she got highlights and the same brown colour. The highlights look exactly like the same colour as the brown! Her hair has a shade of green whenever She goes under light and she HATES it!!! Never going back ever!!!!!!!??Service: Haircut
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January 2021 by Katie R.
I recently ordered some hard-to-find shampoo on the JCPenney website and had it shipped to the store to avoid shipping charges that almost cost as much as the shampoo. I placed my order on Jan. 4 and didn't get my ready for pickup email until Jan. 15, which I thought was a little slow--but it wasn't something I needed urgently, so I let that slide. The ready for pickup email had a convenient link to allow me to choose between coming inside to pick up the item or using their curbside service. I decided to try curbside, pulled into one of their clearly-marked spaces in the parking lot (this area is in the large parking lot that is shared with Ulta, Red Robin, etc. - not on the other side of the building), and told them which space I was parked in. I waited about 10 minutes and then checked the web page I'd used to check in. There was an error in red that said "We're having some trouble, please continue to wait or try again later." I decided to just go inside to see if I could quickly grab my item, but the lines were really long, so I just left and went home. About 5 minutes later, I got a call from a JCP associate apologizing for not being able to get my item out to me more quickly. I wasn't able to run back over there, but I went back the next day and repeated the curbside process, and this time I had my item within minutes. Overall, I think this was a positive experience and think it's a good place to consider when you're shopping around for bargains--they often seem to have really good sales and coupons on top of those sales.
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January 2021 by Mary Matheny
Letha is the best! I love my hair! So glad I found someone so talented.
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October 2020 by Allie Duncan
Letha did a WONDERFUL job! My cut wasn't easy and she made it look great.
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July 2020 by Danielle Wright
I had been there before for a simple dye job and trim about two years ago and it was really good. I recently went for highlights and got the ugliest chunkiest yellow highlight I have ever seen. The woman was extremely unprofessional. She did not even finish blow drying my hair. And got upset that she had to go make more bleach for my hair. Not professional and now my hair is ugly.
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March 2020 by Ali R.
I love shopping at JCP. I have been a customer for 20+ years! The staff are always friendly and helpful. Their prices seem to be the best and lowest around town. Their products seem to be of great quality as well. I highly recommend shopping at JCPenney!
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January 2020 by Jessica Morgan
I was married to the love of my life September 7th 2019 and broke my hand new years day which resulted in the ER surgically cutting my wedding rings off. They did such a horrible job that my husband and I were convinced they couldn't be fixed. Took a week and we got the call today that they were fixed. I was literally in tears taking them in thinking that was the last time I would see them but my husband walking in the door with them tonight made my day. Made my everything. THANK YOU SO MUCH JCPENNY AND EVERYONE WHO WAS INVOLVED IN FIXING MY RINGS. TRULY. THANK YOU.
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January 2020 by McKayla R.
HAIR SALON I always go to a different stylist, many different salons, because I dont get my hair cut often. I decided to try out this salon so I could use my JCPenney credit card. I wanted a trim and my bangs cut. I have had bangs most of my life so I know how they are supposed to look and I can pull them off. My stylist was Julia. She was very nice but did an absolute terrible job cutting my bangs. She cut them dry and later jokingly mentioned how "you never know how they are going to spring back." I have very straight hair and, as I said, my hair was dry so there should not have been any "spring back". She also cut my bangs in front of me so I could not even see what she was doing. When she finally moved I was in shock. They are so short, uneven, thin, choppy, and LAYERED. I did not ask for layers in my bangs. I didnt mention anything at the time because they were so short, there wasnt a whole lot she could do with them and I usually never fully like my bangs when I first leave the salon and take the weekend to mess with my hair the way I like it. This was not tHe case. I didnt realize how thin and uneven they were until the next couple of days. I got it cut on Friday and called the following Monday to speak to a manager. I was told she wasnt in yet and she might be in the next day or day after that. I called every day that week and wasnt told until friday that the manager was on vacation. I finally spoke to the manager today, saturday, and was told i need a receipt to be refunded over the phone, which of course I could not find, or I would have to come in. If i was told this earlier in the week I could have planned my weekend around it but already had plans to get my hair fixed and other things. Tish, the manager, was very professional and handled my frustration very well and actually called corporate to retrieve my receipt and got me refunded over the phone. The end result turned out okay but the hassle to reach someone and the original hair cut was disastrous. Will not be returning but appreciate the professionalism.
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November 2019 by Esther A.
I love jcpenney's because of their unique items you don't see in other stores. But, I am trying to say this as nicely as I can, they do have some employees that are a little too old to be working there. There is one lady that is extremely old i think she told me she was 90 but i could be wrong. First of I worked there for over a year and she still thought my name was HEATHER. I purchased an online order to exchange items i had already bought 2 were stained one had a piece that stabbed into my foot on a boot. First off it took almost an hour to do this. Im a mother. I had things to do I felt bad for my poor daughter sitting there waiting. She put the name heather on my order because she didn't even ask me what my name is and so i'm hoping i can pick it up under the wrong name... as if that isn't bad enough one of the pairs of boots i ordered was in the WRONG size now i kept telling this lady over and over what i wanted the sizes all that. And she STILL managed to get it wrong! Im honestly SO mad. I wanted my clothes and shoes right in the first place but they couldn't be! So i went to exchange them and it STILL can't be right! I will go to fix it ONE more time and this time if it's not right i'm just going to have them return it and ill shop elsewhere. update: i went back to pick up my order i was able to pick it up. BUT on the exchange for the boots that were the wrong size they spelled my name wrong on my email so i won't even be able to know when it's here. I worked here for over a year and somehow none of the workers or even managers know how to spell my name! bad customer service to not check spelling.
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August 2019 by Joshua H.
I like to use Penney's for some odds and end things and have grown to really like this particular location a lot the past few years. They always seem to have good every day prices and sales as well as good discounts off the total purchase price. They have a lot of associates at this location too. If you go to the Castleton store you'll spend half your visit trying to find someone to ring you up. Everything is merchandised good with easy to find styles and sizes. I sometimes get frustrated with Penney's on the corporate level because they will tend to offer better discounts for online purchases than in store but they seem to be moving away from this and are offering the same deals for both more frequently. We need to make sure there are places to go shop in person. I like to order plenty of stuff online like everyone else but the thought of only buying stuff online sounds so awful. JCPenney typically has good cash back through Rakuten (Ebates) too. Today I bought two items on summer clearance at 70% off regular price, used a JCPenney store coupon I pulled up on my phone for an extra 20% off the new total, used my credit card linked to Rakuten for an additional 3% cash back, and also got 2% cash back straight from my credit card company for everyday purchases. How's that for a quadruple coupon stack without any real effort? This is a good company with lots to offer on the verge of going out of business. If you haven't been in a while stop by next time you're at the mall and give them another look. Google their coupons on your phone before walking in and I'm sure you'll find a good deal on something you need/want and more importantly like!
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April 2019 by Natalie S.
Scott in the houseware department was over the top wonderful. I don't recall the last time I encountered someone so determined to be helpful with finding what we were looking for. THANKS SCOTT!!!