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February 2024 by Amanda Richardson
It's always easy to make an appointment with Firestone, and I trust the work they do. They were able to get my car looked at and serviced quickly (a shaky, concerning steering wheel), and did it for half the cost that was quoted at the dealership. If I can, I will always go to Firestone for car service.
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January 2024 by J
Jeremiah was very helpful and struck me more as an honest person than a sales person. I trust him and I'll be back.
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January 2024 by Stacy Capek
Ease of appointment, quality of service, and friendly/helpful staff
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January 2024 by Jo Ellen Ogle
The gentleman that waited on me at the counter was very friendly helpful, and I have no problems with Firestone. Always a pleasure doing business with them.
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January 2024 by Brett Myers
Came to this store for an oil change. The store closed early yesterday (without prior notice) so we couldn’t pick up the vehicle in time. We came to pick up the vehicle this morning and a note was on the door saying they are closed. Nobody showed up and nobody answered phones. We have been without a vehicle for over 24 hours. Corporate says we should NOT use our spare key to pick up the vehicle. Area manager has been notified but could be another 24-48 hours before he contacts us. This is ridiculous!
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December 2023 by Kari Nicole Crago
Customer service is definitely not their strong point! I wouldn’t recommend them to anyone
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December 2023 by Sue Clevenger
My husband dropped his car off today at 8am at the10th Street in Noblesville IN garage for an oil change. He left his cell phone # and was told he would receive a call when his truck was done. At 5:30pm no call, so he walked over to get his truck as the website says this Firestone garage is open until 6pm. He also tried to call them, no answer. When he arrived the doors were locked and no lights were on. His car keys were locked in the building, truck in the parking lot… locked. I had to bring his spare keys to him as he stood out in the dark, cold and rainy weather, waiting for me to arrive. ABSOLUTELY unacceptable. What if I was out of town, he would have been stranded. Or it was below zero. Worst service ever… BEWARE!! Wish I could give them negative star for their poor customer service.
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December 2023 by Larry Cunningham
Always do a good job and still offer lifetime alignment
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August 2023 by J Boug
Always take great care of my vehicles. Staff is friendly and never try to do the excessive upselling you get elsewhere. Was able to get battery and brakes taken care of in just a couple hours.
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August 2023 by J B
Always take great care of my vehicles. Staff is friendly and never try to do the excessive upselling you get elsewhere. Was able to get battery and brakes taken care of in just a couple hours.
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July 2023 by Ihssan El Haouari
Good place. Staff are very friendly..Great locating closer to restaurant & shopping
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July 2023 by Troy Fiscus
Other than an unusually longer time than expected for a valve stem replacement, I was EXTREMELY happy with the professionalism and courteous of the entire staff! One of the lovely ladies at the desk is even a mind reader! I bought mine from another store 2 years ago, but I will be back to this location just because of how friendly they all are. All the staff was great!
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April 2023 by Erika Flanders
Dropped my vehicle off there today @ 930 am for scheduled appointment. Told them i needed back by 1pmCame back @ 3pm and he said oh there was a mix up and they didn't getyour vechile in!!! I even came back 2 hours later then scheduled. He said we can get u in now if u wanna wait. Whole point of dropping it off so i didn't have to wait!!!!Service: Oil change
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April 2023 by Patrick Propst
I needed new tires. They were both affordable (by comparison) and quick to accommodate with no hassle or upsale pressure. I've had them do a few things for me and they have done right every time.
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April 2023 by Jay Pockyarath
We use this location for routine work and they are generally good. Recently we had a small problem with their service and when we went back they quickly reimbursed us with no hassle.