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November 2023 by Ensign Raptor
Sold us a defective product and refused to allow an exchange or refund (less than a week after the purchase). I feel bad for the managers as they have to enforce Finish Line’s horrible customer service policy that nothing can be returned if opened, EVEN IF DEFECTIVE.
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November 2023 by Kayla Nixon
The whole crew was soo nice & helpful! Deonna and the store manager, LOVE them! I normally go to a store Indianapolis, but this location is my new favorite!!!
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November 2023 by Dionne Embry
This shopping experience was amazing. Seaairra went above and beyond to help us select the correct shoes.
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April 2023 by Christopher Van
The staff didn't speak to use when we walked in nor offered to help while we looked for shoes for our son
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February 2023 by Gary Lee
I came in today with no greeting and walked around for 20 minutes and still never got acknowledged.
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October 2022 by Ron Arnold
They had the size and style shoe we were looking for. Good, quick service.
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September 2022 by Ian Leach
Store employees stand around talking instead of helping customer. I was the only person in the store and couldnt get help to buy 2 pairs of shoes.
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August 2022 by Kathy James
Zero stars from me! The “manager” has terrible customer service skills! The $200 shoes we bought our son for school the silos started coming off the first day he wore them to school. We had the receipt, just wanted to exchange the shoes. Nope, not without your BOX!! REALLY FINISH LINE! I never thought I needed to ask the return policy at the time of sale, but apparently I paid $200 for a box!! Terrible store, the manager is terrible and the other kid who was working and waiting on another customer started mouthing off from access the store. I won’t ever buy from finish line ever again and I will give this review everywhere I can.
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July 2022 by Sarah Williams
The store manager went out of his way to adjust my return and make sure I didn’t lose my coupon from an online purchase. Appreciate the awesome customer service and would shop here again!
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March 2022 by John Eberle
I bought some amazing defective Adidas shoes from here back on November 27th, 2021 because I wanted to treat myself for Christmas. They were fairly expensive so color me surprised when the seams started to rip just past the 45 day mark. The 45 day mark is important because that is the furthest point finish line will return them. I have to go through adidas themselves now. However I need a receipt, conveniently the receipts are deleted online “as soon as they are printed” -an customer service manager. Do not bother calling customer service online as they will bounce you around 4 different people for an hour and hand you off to a manager that will say pound sand. I am going to try and contact the store manager directly because the retail store I worked at could pull receipts from any date using the card number. I am flabbergasted by the incompetence of the workers and the difficulties of getting a receipt. If you have to purchase from here take a picture of your receipt or link your phone number to the purchase through a rewards account. Do not repeat the mistake I made! I hope the manager makes it easy because I will be as persistent as needed.
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September 2021 by ethan blair
Not much of a selection
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May 2021 by David Mitchell
Not very helpful to the older generation
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April 2021 by Tyeshia Beck
Very friendly and staff was helpful in me finding some shoes.
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March 2021 by Cortnie Woods
Customer service is lacking... uncertain if store was unusually busy or if this is their norm. They were the ONLY store in Indiana that carried the shoe I wanted... for that I'll give 4 stars versus 3.
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March 2021 by Ike Richardson
Nice and friendly service
