Electronics in Noblesville, IN

“Best experience ever. Have unhappily been with another carrier for many years and have just never taken the time to explore Verizon, even though many family and friends have told me to. I should have listened! If you think you don’t like change I suggest you go talk to Clark at Verizon! So happy with my new cell phone service that I switched my home internet carrier to Verizon as well. Couldn’t be happier.”

“I have to give it up to the NEW General Manager, TIM! My uncle rented a laptop from this store on 6/25/22, the first payment was due July 3. Due to being on disability, he only gets paid 1x a month. Since the 3rd is Tomorrow.. (on a Sunday), disability payments were given on Friday the 1rst. Which also caused the payment to AARONs also removed Friday the 1rst. My uncle decided to not lease the computer and returned the computer back to them on the 1rst. However, the $147.00 dollars was removed from my account on the same day he returned the computer. I was very upset because of this, I was worried because I read that Aarons DO NOT GIVE REFUNDS. HOWEVER!!!! TIM KNEW MY CIRCUMSTANCES AND HOW THE PAYMENT IS DUE ON THE 3RD EVERY MONTH, UNLESS THE 3RD RUNS ON A WEEKEND. TIM DID NOT ARGUE THE RULES , HE DID NOT HOLD IT AGAINST ME THAT HE IN FACT INFORMED US THAT THE PAYMENT WOULD BE TAKING OUT ON THE 1RST DUE TO THE 3RD BEING SUNDAY . HE DID NOT REFUSE NOR HESITATE AT ALL AND HE REFUNDED THE $147.00 BACK TO MY ACCOUNT! HE WAS NOT RUDE AT ALL ! HE WAS VERY KIND AS WELL AS UNDERSTANDING TO MY SITUATION. HE MADE SURE THAT NO MATTER HOW LONG IT TOOK HIM TO GET IT FIGURED OUT TO BE ABLE TO REFUND MY ACCOUNT , HE WAS ON TOP OF IT! TIM WENT EVEN A STEP FURTHER AND HE CALLED MY PHONE AND LEFT A VOICEMAIL TO LET ME KNOW THAT HE SUCCESSFULLY REFUNDED THE MONEY TO MY ACCOUNT! IT IS SO RARE IN TODAY'S SOCIETY, TO HAVE A PERSON GO ABOVE AND BEYOND TO MAKE THINGS RIGHT WITH THE CUSTOMER, EVEN DESPITE THE FACT HE DID IN FACT MENTION THE PAYMENT BEING REMOVED ON THE 1RST TO ME. THANK YOU TIM FOR YOUR HELP AS WELL AS YOUR KIDNESS!”

“Have always had great experience at this store. They never answer the phone, which sucks, but going in I get great service and always helpful. Have had cricket for 9 years except 1 month I switched to Xfinity for a “trial”. I work in home health and travel all over. Lost signal tons and switched right back!”

“Maurice is incredible. I came in with my mom who desperately needed a new phone but she was on the fence about spending the money. Maurice spent so much of his time working with us and he ended up finding such a good deal for her that not only did we leave the store with my moms new phone, but I also had to take him up on the deal and I was able to upgrade my already newer phone AND my tablet. He has an extraordinary personality and was really helpful. Definitely the best experience we’ve ever had with an employee at any Verizon store in the 15 years that my mom and I have been customers. Please keep him forever!”

“Since I am technologically challenged, I depend on the honest advice of others. Best Buy has been to me just that over the years. Receiving the right information to make a purchase or not. They have always steered me in the right direction.”