O'Reilly Auto Parts store #2311 in New Haven, Indiana, is known for its helpful staff and quality service. Located at 952 Lincoln Highway West, the store offers a wide range of parts, tools, and accessories for vehicle repairs and maintenance. Customers appreciate the store’s free services, such as battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing, along with a refundable deposit-based Loaner Tool program. The store also provides brake rotor and drum resurfacing. Many reviews highlight the knowledgeable and friendly employees who go the extra mile to assist customers. Customers have praised the staff for their kindness, especially during late-night visits or urgent repairs while on the road. Employees are often commended for their willingness to help find the right parts, even when online searches or other stores fall short. For example, staff members have helped customers change batteries, install wipers, and find hard-to-get parts like specific bolts or headlight components. Compared to competitors, O'Reilly’s staff is seen as impressive, helpful, and trustworthy. Overall, O'Reilly Auto Parts in New Haven is a reliable store with excellent customer service, knowledgeable employees, and the parts needed for various vehicle repairs and maintenance.
