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July 2024 by Ruth Ann Cronk
Chris helped me and with damaged phone. He was fantastic!
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July 2024 by kelsey pitcher
would give this place 0 stars if I could. skinny guy with dark brown hair was absolutely useless, short and rude. wouldn’t help me whatsoever just wanted me to spend 500$ on a new phone. told me to call and get a new e-sim and didn’t even tell me what number or WHO to call??? like what??? saw 3 unhappy customers leave the building in a 45 min span. they’re basically just paying the employees to twiddle their thumbs and be rude
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July 2024 by robert deming
I recomend Brandon. Knowledgeable and kind. Easy to work with.
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July 2024 by Melissa Parry
Brandon was fantastic p
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July 2024 by dirtyhowse1
Everything is so fast and easy here.
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July 2024 by Bonita Dietz
Everything was smooth and easy! Thanks Brandon
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June 2024 by Nobody Nobody
Cameron was excellent!
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June 2024 by Linda Gideon
Great service from Brandon today. Fast and polite and professional.
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June 2024 by Randall Smith
I was here with a phone problem and Cameron fixed right away, he was a great !
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June 2024 by Michael Dotson
Brandon helped in a timely manner and super friendly.
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June 2024 by Jayan Drake
Easy process.Brandon made things nice and easy. All the guys are great here!
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May 2024 by Courtney Wilkinson
Cameron was so very helpful in determining which way would be more cost effective for us to replace our daughter’s phone. He explained everything so clearly and made the transition as seamless as possible. He even helped an older lady learn to use her gps while waiting in our data transfer. He gave her his name and number to call in case she got lost. Not many like him around!
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May 2024 by Kristy Abbett
Wow! Cameron is the guy to see at this store. So helpful and knowledgeable and explains things so I can understand. Left there feeling like I got a great deal!
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May 2024 by Kassidy Hawk
I always send my friends and family in to see Cameron! He’s always so kind and helpful!
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May 2024 by Monika Shay
No problems with the cellular service itself, however the actual customer service from Chris was very much below standard.
Sent my grandmother in store to simply service swap her iPhone XR, which was in her hand, back onto the account. Since she walks with a walker and an oxygen tank, normally I would handle it myself but I currently live on the east coast.
He proceeded to tell us there was “nothing he could do” implying the person I worked with over here did something wrong and didn’t know what she was doing, not realizing I have been in wireless for 7 years and the employee I worked with in Verizon local to me, has had the same experience being that we both have worked together for years in wireless sales.
I called 611 while keeping Chris on the phone where he refused to confirm the ICCID from the XR with the customer service representative. The man was persistent on saying “Verizon is trying to get rid of physical SIM cards” and “you can’t go from eSIM to physical sim” I was able to access the ICCID with no help of Chris due to a screenshot I had from 2 hours prior, and within 2 minutes had my grandmothers XR that she was told wouldn’t work, back up and working.
My message of advice, regardless if they are there to buy or not, if they walk in those doors, they are a customer and should get the same great service you give those who are upgrading, adding a voice line, mobile internet line, or buying accessories. Hopefully that will get corrected in the near future for future customers going forward.
