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February 2024 by Debra T.
I care full-time for my senior mother and order from 2 Walmart Superstores one a week or more, one store that serves Manhattan and another (in New Albany) that serves Louisville. When in Louisville I depend on the New Albany store because as a Manhattan resident, I don't own a car ... and don't even have a Walmart store in Manhattan. Overall, I love both location stores -- the 2 locations get 5 stars, a great rating from me. Overall Walmart rocks. Having orders shopped is valuable to a caregiver. The reason I took away one star is so many random items at Walmart cannot be shipped but must be picked up -- only, and I cannot figure out why since the items are inside the store -- and if only I could walk or drive to the store where I'd pick them up I could get them. So I hope Walmart figures out how to make nearly all items it sells available to be shipped. For example, Walmart's brand, Good Value -- dishwashing brushes (a utility brush can be shipped yet not the dishwashing brush [why?], empty stray bottles and many food items like Good Value refried beans, and certain cookies.
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December 2022 by Hannan G.
When I go to this Walmart I love it because it's usually organized and big. They have a great variety of items that other Walmarts don't have. Love the entrance ways (they have 3) parking lot is great! The problem I have is that I went to pay for pics and then I wanted to pay for the 8 or 9 items I had (no veggies) the employee Gage or Gabe that worked back there was very unfriendly and wouldn't let me pay for my items back there (just the pictures) after I told him I normally pay back there he said he's not an express lane and he could only do 6 items if he does pay ring them up. I have never been told this before as many times as I've purchased pics or electronics back there. Was a complete ass hole to me from the time I stood in line waiting for him to come to me until I walked away. Maybe he was having a bad day or something but bad service on his end for sure! That was not right at all! If I see him I'll avoid him next time!
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November 2022 by Jamie J.
I suggest store pick up or shop elsewhere. Father's day, they insisted that my delivery was made but couldn't verify and after a long process it was refunded. Black Friday store delivery wasn't available, was asked if it could be changed to Walmart delivery. Kept sating delayed, now the car said lost and will need to do a refund. No raincheck. Item was about 50% off so now because they lost the delivery I have to wait 48 hrs for specialist to contact me about the refund and pay full private annother retailer. I am done with Walmart delivery. They store and competition has never failed me. Walmart delivery has failed 2 out of 2 times, guess that's 100% though I give a 0%!
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September 2022 by Faith S.
This five stars is ONLY for pick-up services and the automotive department. What a great crew of folks, always friendly and helpful, very nice. I've never had a bad pick-up experience at this location and I'm always happy with the auto department. They're another consistently great group, and when I get my vehicles serviced, I'm always pleased. To shop inside is punishment. From the customer care staff, their pharmacy, to finding an associate for any help, it really is torture. An employee working the customer service department argued with me over a simple return. SIMPLE, as in I filled everything out online to start the process, including filling out my reason for the return, which it was a recalled item, but she still thought it was efficient to argue with me, roll her eyes, and be a total jerk for no reason, even after I explained everything to her, including sharing the recall information. It was dangerous to use. She still argued. Another time, I couldn't get my prescription without going through the line TWICE. It was ridiculous just to get my epilepsy medication, one I had been getting for YEARS at another Walmart. It wasn't a controlled substance. The lady as good as told me she didn't know what she was doing. What????? At the pharmacy??? That's uncalled for. I have gone through checkout 3 times, maybe. I have always got the disgruntled staff at checkout. They grumble and mumble who knows what the whole time while throwing my purchases in the bag like I'm a bother. I'm actually a very nice and even helpful customer. I'm not standing there on my cell phone. I'm attentive, and ready to pay promptly. This place is a joke. I'll stick with pick up. That team of associates are gems! I feel the same for automotive. They're great! Inside shopping and pharmacy at this location? I'll go elsewhere.
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September 2022 by Rochelle B.
It has its good and bad points but yes I shop there on a regular it's good on some sale items and lots of times I pass on things I really want because it's to high
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March 2022 by January Coffey
Typical walmart, no issues, nothing special here. Extremely long lines, always prepare for long wait here
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January 2021 by Starzette G.
Unfortunately I have to revisit my 4/2020 review of Walmart's (Grantline Rd) delivery service. I've been using this service for nearly a year. Towards the end of 2020 I had four consecutive orders that were problematic: received another customer's entire order, was charged for undelivered or wrong items. Each time the customer service representative was professional and very timely in making my orders whole, whether via re-delivery or my card being refunded quickly. All delivery drivers were on time, friendly, and handled my groceries (i.e., eggs, bread, delicate fruit / vegetables, etc) with care. I plan to renew the annual fee for delivery / pick-up. Although I don't prefer the delivery, not having to do the shopping myself is still best right now. I've used the pick-up service the last several visits and my orders have been accurate and I didn't have to wait long in the parking lot.
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October 2020 by Melissa N.
The new Albany store don't open till 7 am ,which in my book is ridiculous very inconvenient for the customer . They said because of COVID lol what the hell does that have to do with anything ??? What ? I guess you don't get COVID between the hours of 12-7am
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August 2020 by Jeremy J.
Good Walmart here in new Albany Indiana that I have visited pretty frequent on days that I had class at ius They have everything you need I've never had an issue or a problem there. Store seems nice and clean
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May 2020 by Casey L.
I had a grocery pick up that I ordered through their grocery app. It took a whole hour after I was told my order was ready for me to recieve my groceries. I then had to stand at a register to pay for my groceries because their systems were down but when I went to pay the pick up order number wouldn't work even though it was assigned to my order. They finally got it figured out and I went home to put away my groceries only to realize o didn't get half the stuff I ordered because they said it was unavailable. I then look at my receipt only to find out that they had charged me for things I ordered but they didn't put in my groceries. I tried calling several times only to be transferred to different departments in the store until someone finally says the phones in the department I'm looking for don't work. So I drove up there and went to customer service where I was finally helped. The only good thing I would say about this experience is that Debbie in the customer service department was fast at helping me and very nice. My point on this is the service was horrible and half the stuff I ordered that they said was unavailable was actually available because I seen it on the shelves when I went back to get the stuff they charged me for but didn't give me. To me that just seems like the ones picking the groceries are to lazy to go through and get the stuff that you ordered even though they get paid to do their job. I will never go through Walmart again for grocery order pick ups
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January 2020 by Dylan M.
It's not the greatest one, but it isn't bad. The staff has been nice to me, and they helped me make my mother's Christmas, going the extra mile, so I'm happy enough
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November 2019 by Dee W.
I returned a pair of boots that didn't fit. Initially, I was issued a refund, which showed up on my bank account immediately. However, the terminal froze at the Customer Service counter. The manager said it would be fine. However, I wasn't convinced, so I asked him to give me some kind of receipt. He and the associate both said they would "remember" the situation. I told them I would be out of town for a couple of weeks, and I wanted to be certain I received the refund. The next day, the refund was on my bank statement, but they deducted it again. So, now I've paid for boots that I don't have. I called, but they said they couldn't do anything about it over the phone. I don't know why they couldn't just scan the receipt again and issue the refund. Everything is digital!
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November 2019 by Sarah M.
The night shift is horrible they have no manners and they aren't very professional. They people that work there are rude and I felt very disrespected by the black female workers both the fat one and the lite one. Oh and the men I would recommend the veterans parkway Walmart!!! Actually fuck Walmart I'm going to Kroger
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October 2019 by Amelia D.
Don't go to customer service unless you have at least 45 minutes to wait. While currently standing in line, two employees have been assisting the same customer for a half an hour. Neither of them know what they're doing and yet here I wait.
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September 2019 by Gary P.
This store sucks, denied my business because of my puppy. I'm just a man who lives alone with his dog. I take him everywhere. He really helps reduce my anxiety.