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February 2024 by Jim Hamlin
Was 3rd in line. Went fast. Great service
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January 2024 by Willy T
I send something out non-machinable with the approval of the clerk at the branch and the next day it's in my mailbox asking for $4.09 more in postage on two items already charged a price. Kera is the only good thing about this place. Everyone else has an attitude especially Mr. Peacock at the end who has a attitude Everytime I go in.I am so frustrated with the way they do these things.
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December 2023 by Christina Fields
Why wouldn’t the mailmen take my outgoing mail? I’ve put a sign, a magnet and left the lid open. They just throw mail in and don’t check. Going on week 3 of trying lol, I just moved here - is this normal? What if it was bills :(
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November 2023 by Eddie P.
I tried to call the local branch of the new albany library and also the 18 hundred number to report that the mailbox at the post office in new albany was overflowing and that people could take out mailIt was nothing but frustrating not to be able to leave a message or to get a hold of a Person to report this problem and protect people's mailTypical post office wasting taxpayer dollars and getting no serviceTime to shut down the whole system and start from scratch. If this would be a real business that had to rely on customer service to stay in business, it would have already failed.
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November 2023 by D S
This is the most incompetent post office I've ever seen, I've lived in Clarksville Jeffersonville and KY and never had one problem with my mail until I moved back to New Albany Indiana. I'm tired of them covering each other, and my mail not being put in the mailbox slot, you're mishandling my mail which is resulting in it getting wet and stolen, you have a boss, and I intend to take this Matter to the government, and have it investigated by somebody that's over you!
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November 2023 by Brian K
Package took 5 days to go from this PO to the distribution center in Louisville. The USPS is an uneducated unprofessional bottom barrel employment organization and can't consistently live up to the service they sell. Those are actual facts. Go use UPS. At least their stores are franchise and a fraction of your money goes to a mom and pop.
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November 2023 by Mike Kazlo
Honestly a 5 , Mail courier is really professional and cool round my way,went to this location and everything was smooth they just scanned my phone 123 bada bing badda boom sent my package .
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October 2023 by Keri Ingram
bad service and increased prices, bad combo. Not sure how USPS will survive like this. I paid extra on 2 diff't certified letters but never got the return signature, even though I paid for it. I was using their "street addressing" service, meaning post office staff were supposed to put my packages from FedEx, UPS, Amazon, etc. into my PO Box (or locker), but instead they would continually lose my packages and blame the carrier even though tracking and signatures show the post office had it. They never put my pkg in my box the same day it was rec'd, always had to wait atleast 24 hours, sometimes 2 weeks. I could no longer afford the prices of their box rental and got tired of them losing my pkgs and staff being so unkind to me. I recommend the UPS Store on State St. in New Albany! they are much better than USPS and they have better prices and much better service. Check them out!
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September 2023 by A
Very helpful customer service! Quick and efficient and answered all my questions from picking up a package to assisting in change of address.
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June 2023 by Brenda vest
I'm not overly fond of the parking spots they could be angled at a better position other than that I've never had a problem the lines move quickly and I always have friendly service
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May 2023 by Ali Raza Khan
The worst post office ever. I wish i never needed them for my mail delivery services. The manager lady and post master are no help! (Who knows the staff ever even delivered our massage to him to call us back which we never got a call back or been contacted by him, After all he is “very busy”). We had a broken mailbox when we bought our house, we replaced with a new one, our mail carrier didn’t like the new mailbox and been whiny about it and he don’t deliver our mail anymore. We have to go this “Public Service” office to collect our mail. Someone really need to pay attention on this post office.The taxpayers have a basic right to receive their mail on their doorstep by USPS!
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May 2023 by Janet Edlin
Used the self-service scale to weigh, add & buy postage when mailing my tax return at the very last minute
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February 2023 by Michael K.
Usually always receive my packages on time , but of course the most expensive item i have coming is 2 days late, staff is friendly and helpful.
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November 2022 by Cameron Boon
Very disappointed. I normally love USPS but the customer service I received was subpar and I was overcharged. I did not receive adequate help when asked. My total was over $50 for a 4 pound package. I refused to pay and drove to the USPS in Clarksville where I then paid $19.95. Ridiculous.
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November 2022 by Judy Harl
I do not go to the New Albany Post Office but our mail carriers on Terry Lane do a very good and efficient job.Wish the stamps would keep going up am on a fixed income and use stamps regularly keeping in touch with friends
