-
August 2023 by Jana S.
I am updating my review. The have a very good customer service person named Rose who went all out to resolve the problem. It still took a couple of weeks for the bank and credit card companies to sort it out.But my thanks are to this girl. She deserves a ten Star rating.
-
December 2021 by Richard C.
Enterprise came to my rescue! While towing my RV in Louisville my "check engine" light came on. So I wanted to rent a truck but it was Christmas Eve! This Enterprise Rent-A-Truck was still open and I made it here just before they closed early for the holiday. They also went above and beyond duty when my ball hitch would not fit correctly and they had an old spare that I could use. This location has a lot of trucks to rent. It's located where Sam's restaurant burned down years ago. Besides having a very large parking lot, they have four big garage bays in the building for servicing trucks of different sizes. I rented a diesel F250 four wheel drive pickup truck that pulled my camper with no issues. They also rent cars. Josh helped me get all hooked up and made sure I was ready to hit the road before he went home for the day on Christmas Eve. I very much appreciated the extra help he gave me when I was stressed out over having engine issues and running behind schedule.
-
November 2020 by Solomon S.
This was my first time here,because my car is in the shop for repair. The customer service is HORRIBLE. The Indian lady didnt have good customer service. Then, when I got in the car, it had a smoky smell! I asked if they had one with no smoke, they said all their cars are nonsmoking, so I just left. Poor customer service. Tips to save to you money. Before you pay for Enterprises' insurance, make sure and see if your insurance covers you. I used to work in a body shop in San Diego, and I had great customer service skills, these people who helped me out weren't so great, especially the Indian lady.
-
April 2020 by Rachel C.
We drove quite a distance from our home town to rent a truck to tow a camper. Guys at the truck rental desk had great customer service qualities and were absolutely great! They let us leave our vehicle there overnight so that we wouldn't have to drive both back and forth. Truck was exactly what we needed. ( I wasn't sure I would get my husband to give the keys back! Lol) Upon return we had the same great group. I would highly recommend anyone to rent from this business. Very impressed. Keep up the great work guys!
-
June 2019 by Brent S.
Horrible service. Set up rental with customer service but when I went to pick up car they said I was third on a wait list. Horrible customer service.
-
October 2018 by Dana L.
3.5 stars, rounded up. I needed an rental recently and chose Enterprise. I chose them because they were close and offered pick-up service. I needed the car on a Friday morning and the pick-up service helped me out a lot and saved me an Uber or bothering a friend/relative. The staff here is nice. From the counter help to the drivers that picked me up and took me home, they were all friendly, helpful, and efficient. This location is conveniently located by Wendy's on Charlestown Road now, in the spot formerly occupied by Sam's restaurant, before it burned down. My only complaint was with the car I rented. It could've been a tad bit cleaner and it didn't have any windshield wiper fluid. It also did some weird things with the radio a few times. I wouldn't rent that particular make/model again. However, I would use this company again, but next time, I will make sure that the car is to my liking before I depart. A mostly positive experience. I rounded up for the helpful staff.
-
October 2018 by Brent E.
Genuinely helpful staff, a nice selection of cars, and reasonable prices, what you need to know about this Enterprise Rent-A-Car location is that it is a class act.
