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January 2024 by Megan M.
Would not recommend buying from here. My dad had a custom dresser built that he paid almost $3,000 for. It took over 5+ months for him to receive it. Once they delivered and we took a good look at it. The very top of the dresser have nail holes that they tried to fill that are a complete eye sore. There's spots that they tried to sand. No reputable company would see this and still deliver it.
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December 2023 by sally andry
Schmitt Furniture offers the best quality furniture in Kentuckiana and backs it up with the best customer service anyone could ask for! No need to shop anywhere else for furniture! It’s a one stop shop on the Furniture Corner of State & Main in Downtown New Albany!
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October 2023 by Wayne Hampton
Joanna did a great job helping us select the correct furniture pieces, very thankful for her knowledge and professionalism.
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September 2023 by Penny Turner
Excellent customer service! Schmitt had to come to my home to repair a sofa. There was no charge to come and evaluate the problem, also Steve the technician was able to repair my sofa , again no charge! Thank you Schmitt Furniture!
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July 2023 by Jessica
Schmitt Furniture was recommended to me by a friend who has had her sofa for years, and it still looks great. My previous sofa from another retailer did not last even two years before looking tired and worn, so I decided to try Schmitt instead. My salesperson was very knowledgeable in the different brands sold by Schmitt Furniture, telling me all about the types of springs used and different warranties included or offered in addition to them. He was also very patient while my family and I tried every sofa in the store and poured over the many fabric options. I was able to get my new sofa delivered in just over a week, as I ended up buying one of the sales floor models. The delivery guys were very professional, making sure they covered the doorway and floors where they were moving my sofa. Customer service was on the phone before the delivery men left to ensure that I was happy with the product, and I am. Schmitt Furniture is family-owned and local, I will continue to shop here for my furniture needs.
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July 2023 by Jason Mattingly
I can not say anything to do Schmitt's justice for the service they provided me. We were at crunch time looking for a lift chair for my mother who was coming home with Hospice. We had checked with 4 other retailers before calling Schmitt's. Schmitt and Steven Moore went out of their way to be sure we could have the chair in 2 days. Everything from offers of taking one from the store to use until we could get one in to moving the normal delivery days to make sure it was ready for her. This was a reminder as to why you support local businesses who care about the customer. I will always go here first from now on when shopping for furniture!
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June 2023 by Mindy Peterson
It's great to know that customer service still exists and thrives at Schmitt Furniture. We've been Schmitt customers for years, and there's no reason why we would go to another furniture store. The selection and quality are top-notch, and so is the entire team -- from sales experience to delivery. Free delivery within 50 miles is not something you often find these days. The cherry on top is that you're supporting a family-owned and locally-owned business. Would gladly add another star to the review, if one was available.
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May 2023 by Mark Borgman
We have worked with Schmitt furniture and sales professional Jo for almost a year. The experience has been wonderful. With Jo's help we have refreshed 3 rooms with beautiful Flexsteel and Canadel furniture. The selection at Schmitt is huge and they carry quality pieces. The service department has also been very attentive to a couples issues. Everything is resolved and the new furniture looks great. Looking forward to returning for more in the future!
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April 2023 by Joel C.
Awesome selection of quality furniture. Not your typical chain furniture store selections. Reasonably priced, for good looking furniture.
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March 2023 by larry fairless
We just took final delivery of our yutzy furniture and flexible bed. This is solid wood and will last year's and can be passed on to family. The delivery guys are very careful and did a great job setting up. Thanks to Schmitt Furniture you have the class and quality we will enjoy for our lifetime. Salesperson Lori was very knowledgeable and helpful with our purchase and Leeann kept me updated on the arrival and delivery times. Thank you!
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February 2023 by Janice Lewis
We love Schmitt Furniture. I could take you around our home and show you piece after piece of furniture that was purchased from this store. Our only disappointment was the last 4 pieces we bought. Two end tables, a coffee table and another piece we use for stereo equipment. It looks like it was made out of pallets. Cheapest stuff I've ever had in my home. Probably should have returned it but didn't. For the price we paid, this is not the quality we expect from Schmitt.
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February 2023 by Kyline Hantz
Bought a Flexsteel sectional around October, made sure we knew about the “warranty “ and were very pleased to know that there was a lifetime warranty/replacement on the frame and cushions. Had a great experience with our sales lady and delivery service, both were very helpful and accommodating. At the beginning of December I sat on the sectional and heard a loud pop, the section I sat on was noticeably lower than the other. Me and my husband checked thinking maybe the connecting clamp had come loose. It appeared that a support had snapped, no problem we called Schmitt and they had someone come out to look at the issue. The repair person was also very helpful, explained that flexsteel is a reputable furniture maker and that the entire front support had broken, it was explained that the section would be replaced at no charge. We contacted Schmitt’s to inquire about a return of the sectional and replacing it with something of equal price, our concern was that the sectional would be problematic in the future, my husband spoke to several people and was told that they do not have a return policy and the manager would contact him. Flash forward to today (Saturday 1/14/2023) without any return call. I called Schmitt and was told that that department is closed and someone would call us.My recommendation is make sure you FULLY INVESTIGATE! YOU WILL NOT BE ABLE TO RETURN FOR REFUND!
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January 2023 by Teresa Forrest
Run don't walk to Schmitt Furniture if looking for a business that stands behind their service. This is a family owned business that operates the way all businesses should. I had a recliner serviced and they didn't charge a thing. Not even a service call. The tech with utmost professionalism said, "That's how Schmitt does it!" It's the second time I've had to call them in the 5 years that I've had the sofa and that's how they've always done it. Another advantage is that they have people who actually answer the phone. They're prompt. They're dependable. Support family owned businesses. I recommend you support this one.
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December 2022 by Julie Denbo
I recently purchase a recliner chair for my elderly mother. I highly recommend Schmitt furniture as the whole purchasing and delivery experience was super easy and the personnel I dealt with provided top notch service! I have to say that they seem to care about their customers needs and comfort! After trying to break the chair in, my mother found the chair was too uncomfortable to use. I called Schmitt furniture and in no time there was a service tech at my door who changed the padding and completely fixed the issue! A true testament of perfect customer service! My mother is happy! I will definitely choose Schmitt furniture for all my furniture needs!
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August 2022 by Monite Jones
We spent a lot of money at this store. Buyer beware!!!!!!! If you move out of state they will not honor the warranty you purchased as stated on your receipt. After full warranty, when it says customer will pay for parts with no ending date noted, that tells me the store handles what ever is necessary and the customer pays for parts to repair. Instead we were told moving out of state changes that(but no where on the paperwork does it state this). They washed their hands of us! We thought we were making a good decision with a store that was not a chain, we were wrong. This is not the company it used to be so many years ago, what a shame because their prices are way higher than others!