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February 2024 by Brandon Howe
Did great work but change their hours without updating anyone that has appointments. 2 years in a row now at this location
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February 2024 by Pebbles Storms
They lie here. I called yesterday and the worker Sarah said they was open at 9am to 5pm and I told her I would be here and the first customer and she said that’s great I will be here…. I waited for a hour and still no one so I was lied to. I would definitely not recommend…
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February 2024 by James Dylan
Latoya is the best at Jackson she straight forward and honest…and honest goes long way with me ? high recommend to see her
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April 2023 by Cortney Stafford
Great Experience
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March 2023 by Olivia Lee
Had an appointment at 11 showed up about 10 mins early , no one was in the building I thought maybe they was running late . 11:15 still no one had to call another branch and didn’t get seen Til 1 then I was charged 600$ for fees which I’m a new customer but even that seems ridiculous!!! The ladies at the 2nd location were nice (grantlime rd ) but the fees are crazy !
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February 2023 by Langdon Kessans
Had to switch from a different location. The location down by old Kroger in Jeff did excellent work. She found mistake made by the granline road office fixed them and received more money. Thank you so much even though I never gotten back so little.
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February 2023 by Connie Nalley
This tax company is a joke I had filled my taxes over a week ago and I had applied for the advice loan and still haven't heard anything rather I was approved or not. I had called several of there local offices and I get told the samething I will call you back within the hour and guess what still waiting on them calls not just from one tax preparer but 3 of them. It's always the system is updating smh never again will I deal with them I have been dealing with them for Many years
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April 2022 by Elias M
Only putting a 2 star because they didn't tell me I was getting a permanent card mailed and now I have no access to my money until I find time available to go to the store because they hang up on me
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March 2022 by Briana Taylor
Had a amazing and easy experience this year doing my taxes at this Jackson Hewitt than I have at the other location on grant line. I recommend asking for Rodnika. She did a amazing job
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February 2022 by Joe Mcquirt
Nothing was explained. Wasn't told clearly about not getting the cash advance. I wanted to use my card for return. Was told needed to use their card to get the advance and didn't get the advance. No date of when I'll get my return. No info at all. Not good experience. I will definitely do mine online next year.
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June 2021 by Sherry Hinkle
Me and my husband was welcomed and made to feel like we mattered. That alone was enjoyable we will use them again
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June 2021 by Laurie White
I have been to Jackson Hewitt about 7 times this tax season. Three of those times were to correct a significant error on my taxes, caused by my tax preparer. This location is extremely difficult to get ahold of (the phone numbers for each location will bounce you around to other locations. There is no real direct phone number or voicemail service for the store). I was allowed to set up two of these appointments where the office was completely dark and unoccupied, and there was no email or call indicating that my appointment had been cancelled. I tried to give this location the benefit of the doubt, the first couple of times, but working through this office has been an incredibly stressful and unprofessional experience and I ended up owing $2500 back in taxes. Corporate was unhelpful, telling me I needed to pay for the tax amendments, even though it was the tax preparer's error. Ultimately, I did not pay for the amendments, as the JH location that helped correct my returns were extremely apologetic. Thankfully, Jackson Hewitt offers to pay back $1500 of the incorrect refund, because of an insurance policy I purchased. I wish they would also pay me the $324 it cost to file with them. I could have saved myself a lot of stress and messed up my own taxes for cheaper. After I finally get this matter settled, I will never use Jackson Hewitt again and I have warned a few others to stay away. If you have complex taxes, find a CPA. The corporate website feels misleading about the qualifications of its tax preparers. Do not use this location.
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April 2021 by Jaimie Fowler
Liz is amazing and super informative. It was the best experience of doing taxes ever . I’m so glad that I decided to use JH this year. Will definitely be back :)
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April 2021 by Jacqueline Offutt
Liz, is a great person. She has been very helpful to us.You need more like her. Great person
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April 2021 by Donna Frazier
Nice environment. Friendly, thorough, efficient tax preparer.
