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February 2024 by Alan Fogg
Only go here as LAST resort and don't try to go late. Walked in at 9:53 & likely the same woman that everyone complains about said they're closed. They close at midnight. When she was told that sign on the door said no loads after 10: 00 & closes at 12:00 she once again obnoxiously said that they were closed.This woman should be fired.....She's rude to customers & is lazy,ignoring the companies posted business hours. Wonder how the owners don't know how this person treats customers
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February 2024 by Kena Young
Equipment does the job and staff is friendly and helpful. Don't let the looks fool you.
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February 2024 by Jerrold Maddox
It stunk in there a lil bit but the washer and dryers are good
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February 2024 by Jade Jackson
Trust me, if you don't want to waste your precious time go anywhere else but here!Literally the worst experience l've had at a laundromat. We ask the woman at the desk where the coin machine was, she says she doesn't know and makes it clear it's not her job to tell us where anything is. We load all of our clothes and then go to find out the coin machine didn't work. We ask the attendant if she had change at the desk for $20 and she said that’s not her job either. After we explained how unhelpful she was she yells at us and tells us to leave. As we're getting all of our clothes out of the machines she calls me and my husband names in front of our children and yells non stop because we can't get our clothes unloaded fast enough (as a family of five we had at least 8 loads). She then calls her boss, so we ask for their number to let them know their employee had terrible customer service. She then proceeds to call the cops and tells them we're trespassing. Save your time and go anywhere else.
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January 2024 by Danielle ILy T'Neil T.
RUDE AF customer service!!! Not one helpful employee and machines are broken. I seen the lady working cuss out this woman in front of her kids and then called the police on them for no reason. She was honestly the problem and was mean af to them since they walked through the door. I couldn't believe this establishment.
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January 2024 by Jade J.
Trust me, if you don't want to waste your precious time go anywhere else but here! Literally the worst experience I've had at a laundromat. We ask the woman at the desk where the coin machine was, she says she doesn't know and makes it clear it's not her job to tell us where anything is she's just supposed to sit there. We load all of our clothes and then go to find out the coin machine didn't work. After we explained how unhelpful she was she tells us to leave. As we're getting all of our clothes out of the machines she calls me and my husband names in front of our children and yells non stop because we can't get our clothes unloaded fast enough (as a family of five we had at least 8 loads). She then calls her boss, so we ask for their number to let them know their employee had terrible customer service. She then calls the cops and tells them we're trespassing. Save your time and go anywhere else.
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August 2023 by Wendy Reynolds
Decent
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August 2023 by Darrin Tungate
Can’t even do laundry because it’s a homeless camp up there. Just went in today and turned right back around. There was trash everywhere and homeless dudes laying on the floor with trash all around them. Trash all over the folding tables. This place is no good I wouldn’t take my money there if you paid me. Laundry Matt’s are already suckish for the females to be at alone now add a bunch of homeless people in there and tell me you’d be comfortable spending time or money there
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July 2023 by melinda murphy
Needs improvement but got the job done
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June 2023 by Willy T
The only thing nice about this place was the young lady who was working. Had to use the bathroom but couldn't because it was closed by the city. A lot of machines out of order and a terrible smell. Too bad someone who works so hard and does such a good job has to work there
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May 2023 by gary stepp
Over half the units are out of order, they do not take cards at all, and the place was dirty
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April 2023 by Kandie Holland
The employee that works day was awesome!!!
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April 2023 by Jim Smith
It was great. Except for one person bummed me for money. And asking me to go to rileys for him. I just went their to wash and dry clothes. Great. Laundry mat. Other then being annoyed by someone.
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March 2023 by Markee Mark
This is the dirtiest laundromat in New Albany! Most of the machines are always down. Neighborhood has become a ghetto. Homeless and Derelicts hang around right at their entrance. The worst place to do your laundry in New Albany. Used to be a wonderful place. Avoid at all costs!
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March 2023 by Paul Allen
Dryers don't work on high heat and there was a lot of homeless people hanging out in there .felt uncomfortable
