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October 2024 by Nancy Greenfield
Very friendly accomodating staff. We enjoyed our visit. Our dog didn’t complain about her exam so she must be fine with it ?
We will go there when we need a veterinarian
Again
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July 2024 by Jasmine M.
You could get your staff to have some couth and obviously more training. Barb was rude as hell on the phone talking to staff about my emergency and Kiera had no idea of anything including on how to mute the phone obviously. I spent $500 there this week and was treated extremely poorly once I was calling for more information. There's only two doctors here at a time if you're lucky.
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January 2024 by Curtis Green
This is a very good animal hospital ... Very good customer service ... The doctors but their aren't there all the time, there are days that they aren't there
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October 2023 by Pauric McPartlam
Everyone was great and freindly. They gave great attention to my dog. I highly recommend them.
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October 2023 by Teresa B.
I would never take my dog here if the customer service is any indication of the doctors. I called because my wonderful vet was having a surgery day and my dog was having issues. They recommended I call this hospital as they take walk-ins. I called and the person that answered the phone, rudely, was like no you can't come in today or tomorrow and then proceeded to tell me about two other hospitals. She was rude and then said do you want the phone numbers? I told her I would just find them on my own and she hung up the phone. No thanks for calling, good by or anything. It doesn't cost anything to be pleasant.
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August 2023 by Janine H.
I have no complaints about the front desk, they were great. I took my 9 year old female pit to Munster Animal hospital because I noticed a sting of jellylike substance coming from her buttocos (I believed it was coming from that area). I Googled jelly like substance coming from my pit bull and was offered information on online vet help. I was told to take her to see a vet asap. i googled and found Munster Animal hospital and informed them that my pit had a jelly like substance coming from her buttocks and they told me that I could bring her in. The staff in waiting room were pleasant. We were called to the room and the young lady entered the room and she took my dog to check her vital signs. That was fine. Dr. Han entered and asked questions, asked how much was my dogs normal weight and stared my dog was underweight, which was possible since lately her appetite has been somewhat finicky. Dr. Han kept saying get your dog and of course, my dog was sniffing and curious. Dr. Han was extremely negative and said he needs to take some test because he feared my dog may have some serious problem. mind you, I explained to Dr. Han that my dog had a jelly like discharge coming from his buttocks also that the day before, my dog threw up but had not that day. I went to the front desk and was charged $680 (approximately). I paid the amount for the test that my dog needed. I returned and Dr Han's attitude was different; he was slightly pleasant and actually optimistic. Dr. Han had good news now, my dog doesn't have Pargo or whatever that disease is called. Great news! He prescribed pain medicine because he said that my dog had arthritis in left hind leg, possibly but advised not to give him that medicine until we administered the 2 additional medications that he prescribed. Also, prescribed dog food was included in this charge, fortunately they sell it at the animal hospital. We left. Religiously stuck with the diet and medication plan , no snacks or anything additional as instructed by Dr. Han. Omg! 3 days later, my dog still has the jelly like substance so I call Munster Animal hospital again and they said bring her in. I did that and Dr. Han stated that he needs 1 more test so we'd have to pay to have test taken. Fine, we did and he returned saying that my dog didn't have what he feared. That test was approximately $280. Please make note that Dr Han did ask a few times if my dog had been in heat. After this 2nd visit and $800+ later, Dr. Han says the jelly like substance that I've mentioned is coming from my dogs vaginal area. Well, he thought he'd have to do an emergency spade of my dog (so sorry, I'm sure that's not the spelling of the term) but Dr. Han said that he didn't have to do because my dog is ok In that area. i have time to do that in the future, if I'd like, according to Dr. Han. The vaginal area jelly like discharge should've been told to me during the 1st visit. Dr. Han knew right away that this was a normal process for female dogs. The discharge, jelly like is a normal cleansing for female dogs but I could've googled it had I known it was coming from the vaginal area and not from my stupidity thinking that it was coming from his buttock. Dr. Han knew that immediately. I Googled it and there's tons of info. Dr. Han just took advantage and that was very unethical. Our pets are like our family and unfortunately people will exploit because of this. Read his reviews, the negative ones appear to be accurate. My dog did not need all of that medication that he prescribed. She was in heat but $800+ later, now i know.
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August 2023 by Kat K.
I do not recommend this hospital at all! Though the front staff was great the Dr Haan was rude and in a hurry -the technicians could have cared less. My dog is 16 years old. I did not appreciate the fact that they did not have time to take because they are so busy and wanted to rush me in and out after waiting two hours.
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July 2023 by Elaine W.
I wish I was in the position to check out the reviews for this place before I took my 13 year old sheltie, I had a appointment with another vet because it was hard for him to climb stairs but it was a week before his appointment, he woke up eyes rolling, confused and I cld tell he was terrified, I thought he maybe having a seizure , contacted the vet no doctor was and was was referred to this hospital, I do not live in Indiana so it was a long drive, After we arrive my hubby went In and explained what had happened by this time he had came out of it but he was still very wobbly, we see the doc and he says ok we need X-rays and blood work and would not a price , I'm senior and in fix income , everything happen so fast , my dog also was having skin issues and the doc mentioned that , Anyway he came back and said he has arthritis really bad and I'm giving a shot for pain and proceeds to tell us he need injections every week for 5 weeks to get lubricant back in his knees, he never address the seizure or what ever it was , then we were slap with a 700.00 bill omg! We had to max a credit card and dig some cash out our account, this is not the end, the next week same thing happen on weekend and we took him to another hospital because they were closed, they said he had ear infection ( what !! All that money and they didn't look in his ears and said it may been some called vestibular syndrome they give him some pill for dizziness and ear drop that was another 500.00and was sending results to Munster Animal hospital. We browned money for the injection every week, After that I ask for follow up visit to see what was next , by this time his skin problems got worst he was biting and pulling his hair out so I figure while we there the doc had already seen it was a issue he would address it , well We must have sUCKER written on our head , upon seeing him the doc said he had alergies and needed a shot and med he never addressed his next steps after the injections for his knees, they handed me a bill for almost 500. Which I had to borrow from the person who drove me there, Now the Kicker! I told them I couldn't afford driving all the way out there and buying his medication from them so I found a vet place cheaper , when the pharmacy called they refused to give a refills for his pain pill and even the power for his severe itch, saying I have to bring him back in , he had just seen them short of 2 weeks, I don't know who to call but They are a scam and don't give a darn about the animal after over 2000 you mean you can't give my dog the relief he need for the sever itch or pain , Please don't take your pet there try to do research before your pet get sick , don't end up like us :( And they did not diagnose him for why I took him in the first place , When I brought that to their attention, I was told there was no mention of seizure in his record , This women actually said @ You brought him in cuz he could not walk , It Look like they are falsifying medical records too , They never address the information that was sent to them by the other Animal Hospital and yes I ask them , crickets
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June 2023 by Mary Dedering
This practice has the best medical team, groomers, and staff ever. They are technically proficient and kind. The boarding service excels also.
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April 2023 by Karen Starkey
Expensive, but good
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April 2023 by Kristy M.
DON'T GO TO MUNSTER ANIMAL HOSPITAL After years of unsatisfactory treatment at this place, here I am. I'm at my absolute wits end with Munster Animal Hospital. They've been a disappointment time and time again. Any pet owner can understand the hassle of having to move vets so we've stuck around, but no more. I have three healthy pets, two dogs and a cat, who have all gone here for the past few years. We primarily stuck around because my dogs get groomed there by Jaime and she's amazing. I hope in the future she works in a better place and we can visit her again. Every time we take our pets in for grooming- it's a money grab. All of a sudden they need this shot, or this test, or SOMETHING. Again, they're all very healthy and always get their annuals. It seems every time we go in there's something new we've never heard of that is now "mandatory" to get for grooming. We've put up with it and paid the hundreds of dollars in extra bills for basically nothing as we NEVER get a call back about testing results or an explanation for why things are needed. My oldest dog has stomach issues that are easily managed with his prescription diet. Not only is Munster Animal Hospital always out of this food, but you have to fight tooth and nail to get them to give you a written script or authorization to get it elsewhere. Not to mention they won't even do it if you aren't up to date on everything they say you need to be. On one occasion, I went in begging for a script because after multiple calls and authorization attempts for days, my dog was out of food. They didn't care. The girl went on a power trip and shut me down. She told me I'd have to wait until Monday (it was Friday). No compassion, no attempt to tell where else I may be able to get the food, nothing. That brings me to my next point- The staff. Aside from a few of the seasoned employees at Munster Animal Hospital, the rest are just straight up RUDE no matter how polite or considerate you are with them. They refuse to answer questions or do anything in their job that requires actually HELPING someone. They sit, type, answer phones, and god forbid you're on the other line or try to converse with them in office. You will get straight up ice. These women should not be working in any form of customer service or office position. They don't care about the pet owners, but even worse they don't care about the pets. On one occasion, my dog who is on a special diet got ahold of something he shouldn't have that really upset his stomach. He was vomiting and had extremely bloody diarrhea. I took him into the vet, told them what was going on, and they had zero urgency regarding his condition. After an hour of him anxiously shaking and pacing in the waiting room, we finally got a room where he immediately started vomiting and have diarrhea again. I yelled out the door for someone to help from the front desk area as there was now blood and bodily fluids all over the ground. They sent someone to clean it up and then nothing. We waited another hour before anyone actually came in to check him out. They did the bare minimum and sent us home with some medicine. No care, no concern or urgency about his condition at all. Didn't ask me about his history or what happened- absolutely nothing. I should've stopped going to the vet then. All that being said, the proof is in the pudding. When you read bad reviews- BELIEVE THEM. Especially if there are as many on a business as Munster Animal Hospital has. I really can't believe they get away with treating people and animals like they do. Every time I have to interact with them it's miserable and I'm happy to say I will no longer be going to them.
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April 2023 by amanda b.
0 stars - don't take your animal here! This Dr misdiagnosed a friends dog with Parvo (without even testing for Parvo!) meanwhile the dog is currently in surgery for an intestinal blockage at another vet. The dog has suffered for a week now with unnecessary medical costs and medications due to this vets negligence ...
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March 2023 by D N.
dr han is unprofessional, irresponsible, and uncaring about any animal he touches . he is responsible for not only misdiagnosing my 8 year old female pitbull (diagnosed her with a skin infection and not the apparent malignant mammory tumor that was clearly rapidly growing) and so many other peoples pets, but the cause of death . He has terrible manners when it comes to euthanasia and rushes the process and says rude comments and aggressive behavior. He is very disrespectful. Very traumatizing experience not only for my pet being laid to rest but for me and all of my sisters that were present and my father . Also had a cop follow my family out the parking lot . Because of him i lost my best friend. not to mention this entire office over charges and scams literally everyone
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February 2023 by Lucas T.
Their hours are wrong, I tried to come in yesterday on February 6th, 2023. It was a Monday and it says they weren't closed until 8. I had a newborn kitten that was dying so we were freaking out. When you're in a rush with a dying animal trying to get somewhere for help asap and you see a place says it's open when it isn't. You get reasonably angry. I wonder how many pets have died because of this hospital not displaying their hours properly. No wonder it has only two stars with 87 reviews.
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August 2022 by Chris R.
Rude, expensive, made my dog wait in back area for an hour and a half before they brought her to the euthanasia room. I even had an appointment to do this. I wanted to be with her not have her in a cage in back... no one communicated why she was back there so long. Finally caught Han in hallway and said we had been waiting a long time to put our dog down and all he said was he was still trying to find a vein. I asked for a tech to check on her and he said Han took another surgery and was just going to let my dog wait. Pitiful. He was rude, non apologetic and tried to rush the process once we did have our dog in the room. Another one of our pets got so mishandled there she had temporary paralysis. Never going back. BEWARE.
