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August 2024 by Kellie Case
Bought my bracelet in February 2024. The pin fell out of it, so I went to the store to try to get it fixed. The first time I went in, the guy didn't even ask for my order number and tried to send me somewhere else. They apparently looked it up and said there was no warranty on it. I went and got my fiance since they wouldn't do anything for me. He went in next, and the guy ended up calling security on him because he disagreed with the guy at the register. Will never buy anything from zales again. From now on, I'm going to Kay's.
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August 2024 by fernando robles
Absolute joke of a jewelry store. They will try everything not to stand behind their warranty. If you purchase online, they try to get around working or repairing their jewelry. The man who runs this location will call security if you disagree with his ultimate decision and have them stand and watch you.
My girlfriend made the mistake of shopping at Zales and now trying to get a bracelet repaired is beyond ridiculous. I've never had an issue with jewelry repair until Zales before, and I will never deal with them again.
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July 2024 by Luke Murray
Always great service!
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April 2024 by Ashley Herring
Andrew was excellent and answered all questions.
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April 2024 by Ed Gaither
We bought our wedding rings here in 2005. Two times a year since, we have had them cleaned and checked. Yesterday, 4-5-2024, we stopped by to do the same. After we got home, my wife looked at her rings, and the inside were still so dirty. It didn't look like they had even been cleaned. We didn't even notice the young man who waited on us, even check the condition of her rings. He was busy talking to the young lady that working. We don't live close, so we didn't want to make another trip. SHOULDN'T HAVE TO !!!! The nineteen years we have been using this store, the customer service has went down hill. I assume we will have to start taking our business elsewhere.
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February 2024 by Sierra Butterfield
If I could give 0 stars I would. Absolute worst customer service ever. Will never shop at Zales again. HORRIBLE quality. $2000 ring, broke & they blame me for it. A ring that’s been worn for 90 days. Invest your money somewhere else.
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February 2024 by Josie Griffis
I cannot remember his name, but the manager of the store was amazing! He was so kind, helpful, and patient. He was very knowledgable and he really helped me get a good idea of what I wanted. Because of him, it was the only jewelry store that I really felt comfortable in. He didn’t make me feel bad for asking to see a bunch of things and me and my mom loved him. He made it an enjoyable experience.
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February 2024 by bryon thomas
This store manager is useless. I have spent a small fortune in this store and this guy wouldn't even print out a payment history. I will go to Kay's from now on.
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October 2023 by Kristien Shultz
Absolutely amazing customer service. Clean and beautiful store.
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August 2023 by Darryl Hope
Great service and great employee
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August 2023 by Edward foster
Awesome place to make the wife happy.
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August 2023 by Ch Smith
Steve is top notch… go see him at Zales in the Muncie Mall
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June 2023 by Nicholas Hutchinson
Great friendly staff and they are usually always running some type of special, it's a very nice atmosphere
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June 2023 by kaitlyn hicks
Had such an easy process they were amazing!
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May 2023 by Tameka Benford
The employees are always nice and friendly and helpful. They have taken care of my needs every time I visit the store. They always greet me too as I walk in. Great place to visit