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August 2023 by H G
Firstly I got to the lot then had to proceed to fill out and half hours worth of paperwork couldn’t even accept a state issued ID because it was paper? so the photo I’d I had wouldn’t work so after completely redoing the paperwork, using my fiancé’s drivers license so I almost an hour after getting to lot I get the vehicle **b2485m** a 9ft cargo van that hasn’t had an oil change in so long it will not even show the odometer and only says maintenance needed and then mind you I only had this U-Haul cargo van for three hours and They charged me as if I drove 270 miles?? that’s a feat itself do the math…..the truth is I drove less than 55 miles and that’s overestimating it after adding them up via Maps because they charge me $250 when it should’ve cost me no more than 60-70 and that’s with the accident coverage…so then I try to chat with someone online explain everything and then it disconnects me and they cannot reconnect me to him? really? Not to mention the tail light, front driver side turn signal and rear driver side turn signal was out… This car shouldn’t have been rented to anyone at least ethically speaking, but U-Haul proceeded to rent it to me then overcharged me for it….I had the van three hours. If you do the math, I’d have to be almost doing 90 miles an hour, the entirety of the rental duration.. it’s truly ridiculous, and not a way to gain repeat customers
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July 2023 by Corinne Hicks
They were extremely helpful after a terrible ordeal at the Uhaul pick up on Madison. The S. Madison pick up location gave us no information and failed to tell me they were closed on Memorial Day. She failed to mention the app as well. I was helping a friend move because he had to work and had a time limit to meet. THANKFULLY after 6 different call numbers and disconnected texts we were sent to this location 3 hours later. The ladies were understanding, helpful and go us back on track fast! They really saved a very stressful day.
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January 2023 by Autum Bricker
Great customer service!
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November 2022 by shawn wood
Great place to shop and the staff there are excellent people.
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November 2022 by Lee White
Great location. Staff are very friendly and helpful.
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November 2021 by Ronald G. Fehrenbach
Good place to do business. The ladies in here mean business. Good ladies