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October 2023 by Larry Musselman
We rented a 10x30 unit to store my boat. The unit is a drive thru which will be a big convenience for me.
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September 2023 by Joel Naylor
The girls in the front office on Wheeling we’re very nice. We have another storage unit we got from you guys and they were worked with us very well.
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August 2023 by Christina Koher
The agent I made a reservation with on the phone never mentioned the "processing fee" or "insurance required" nor did the confirmation email they sent me which only stated the monthly rate. Also, they didn't tell me until the day before that we'd be at a different location than where we reserved. I tried to do all the contract over the phone but the agent assured me I could do it there as there is someone in the office from 9:30-4:30. We got to the location they told us we would be at and it was an unattended storage facility-- so we would have had to do the contract in advance to have even gotten in. We drove to the location that was supposedly attended and on the way made multiple calls to the facility and after being on hold for 20 minutes, finally got a live person. Good thing, because the attendant had "stepped out" for an hour and we couldn't get in. Thankfully the phone agent was able to offer to process our reserevation on the phone, and was able to get us a unit in this location after all. It was a stressful experience and I felt like they had almost no customer service and were shady about the extra fees they charge. Would not recommend.
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August 2023 by William Bolka
Catie was very helpful in engaging me over the course of a couple of weeks to decide on a suitable storage location for our travel trailer. I parked it there for the 1st time yesterday and ingress and egress were very easy.
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August 2023 by Sue Cromwell
Very polite and helpful. Concerned about my husband sitting in the car. VERY hot out, today. Catie and Chrystal a re a perfect example for customer service!!!
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August 2023 by Dionna Venable
Katie was awesome! She helped me with all my questions.
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August 2023 by Cartoon ReWrite
Cheap, Clean, and the people who work here are very nice and very personable.
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July 2023 by A A
Crystal is the best! She gives excellent customer service!!!! I highly recommend Storage Rentals of America!!!!
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June 2023 by Michaela McCowan
Ms Clemens is always available and goes out her way to assist the customers.
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April 2023 by Sandra Allred
Was very plz w service I recd.Ladies were very friendly andhelpful. Great place to storeyour belongings.
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April 2023 by King & Queen Family
Very friendly and helpful ladies. Answered all the questions we had. Great experience!
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February 2023 by Amanda Dunnuck
Customer service was amazing! Helped me decide what size was needed. Will definitely recommend your facility.
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December 2022 by Andrew W Crow
Had to get another unit as have more stuff to store They got me another unit right across the drive so it was easy to move stuff
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October 2022 by Ronan Bean
TLDR: terrible customer service, they don't price match their own prices, property managers "can't do anything" about any problems you encounter. Do not waste your time or money with this company. I would sooner bury all of my belongings underground for safekeeping than ever use this company again.My experience with everyone but two ladies was quite literally the worst customer service I have ever had. For starters, I went to the other side of town for an available unit in my price range, and I called to make sure someone was there but I got the call center. I was informed that they take lunch between 1-2 and I stayed out there until 3:00 trying to call, and the call center said they don't know where the person working there was. That location is the Jackson Street location in Muncie IN. So after wasting 3 hours fighting over the phone with countless call center employees (with every one of them being rude except Cathy. Cathy was great.), I was instructed to go all the way across town again (and remember, gas right now is $4.25+ per gallon here) to get to the Wheeling Ave location where they said they couldn't price match to their OWN prices. So then she sold me a more expensive unit that I really can't afford and said that was the best she could do. However, the woman of color working there, she was amazing. Very kind, compassionate, and empathetic. But the property manager did nothing to actually help me. I still think it's absolutely preposterous that you guys won't price match your OWN prices. After I am finished with this storage unit I will NEVER be renting a unit with Storage Rentals of America again.
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September 2022 by grace wise
Chrystal and Angel great job Awesome job ladies. I so enjoy coming into the office when you guys are there and here I am coming in just to visit because I like you guys so much and thank you for working with me I’ve had a hard year.
