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September 2024 by Ryan Benge
Scheduled a meeting with Lucas to look at a used vehicle on 9/4/24. Lucas did not have much knowledge about the vehicle when I arrived, reminded me the dealership closed in an hour, and seemed to be more interested in his phone rather than having a conversation about the vehicle I was looking at. When I brought up my concerns about the vehicle, Lucas appeared agitated. I was not happy with my experience at this dealership and would not recommend Lucas if you visit this place.
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September 2024 by Mel Mumbower
My daughter was interested in the Kia Stinger. I got a hold of salesman, Austin Sampley and we scheduled a day and time that worked for all of us. Austin had the car washed and a full tank of gas. My daughter drove the car and was in love. Austin was able to get the payments down to where she could afford and was able to drive the 2022 Kia Stinger home that same day. I would highly recommend anyone that is looking for a different vehicle to go talk to Austin. Thank you again Austin for being so awesome!!!!!
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August 2024 by Kaylee L
All together a stressful experience buying a car from them they sold me a car with zip ties holding the undercarriage together on the bottom of my car this is a EXTREMELY BAD SAFETY HAZARD considering with how “safe” Kia’s are supposed to be overall very mad about this for paying 26,000$ of my hard earned money and being a expecting mother.
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August 2024 by Adriana Wheeler
I went in with low expectations for trade in value and got blessed. No other place I went to treated me like they did especially Mark Hart! He was a pleasure to work with and made this process so quick and pleasurable. He treated me like a young woman should be treated! I also appreciate Craig for getting me the best deal he could on the financing part! I 10/10 recommend! Go see Mark! Y’all are the best thank you!
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August 2024 by Ashley Williams
We recently leased our first Kia through Kia of Muncie. Our experience was extremely pleasant. We were looking for something affordable (and dependable) for our son who was leaving for college. I called and got Jake Bryan (with sales) and he was extremely helpful. No high-pressure sales pitch, just open communication about options. We really appreciated this. We leased so the finance dept was also involved. There were very knowledgeable and took their time with us to find the best leasing timeline and options for us. Can't speak highly enough of this team and the treatment we received.
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August 2024 by Eleanore Vanderlip
Shout out to Cheyenne in sales and Craig in service for taking time out of their day to help me with a problem states away. If they're able to provide customer service like that remotely I'm sure it's even better in person. Thank you again!
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August 2024 by Lavell Bauman
Camden worked with my wife and myself 2x. We were disappointed at first, but we came back and Cam got us in something newer, within our price range. Thanks for everything Camden!
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July 2024 by shonda Scott
As a sales professional, Jakob Bryan listened to my concerns, wants, not interested in. He was knowledgeable and helpful to secure my needs. I love my new Carnival Kia. Thank you, Jakob.
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July 2024 by Ashley Lafranco
I have taken my 2022 Sportage to this dealer 3-4 times for the same complaint. The car is dead in the morning and the alarm goes off by itself everytime the car is locked. I have been telling them there is an electrical short somewhere in the vehicle. Kia mechanics cant even find the problem in their own vehicles. I picked my car up Thursday 6/13 and went to go start my car today Saturday 6/15 and had to jump the car. If you want a reliable car that isn’t in the shop every 6 months don’t purchase a Kia. On top of that they don’t offer loaner cars. Kia also only offers money back on a rental from “the point of failure”. Buyer beware. Don’t ever purchase a Kia.
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July 2024 by Heather Durham
Do you dread car shopping? The car-buying experience is usually not my favorite, but my recent visit to Kia of Muncie was surprisingly different. I reached out through the chat feature on their website a couple of weeks ago and received a quick response from a sales associate named Mark. Upon arriving, I was warmly welcomed and impressed by Mark's knowledge and personable approach.
Despite undergoing a remodel, the dealership still provided excellent service. I found their pricing to be transparent and appreciated the effort put into offering me a good deal. The finance team made the paperwork process easy and stress-free.
Overall, my experience at Kia of Muncie surpassed my expectations. I would recommend them to anyone in the market for a new or pre-owned vehicle. Thank you for making my car buying experience smooth and enjoyable. I will definitely return in the future.
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July 2024 by WillWilson590
Your ads on the radio are annoying
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July 2024 by Stumpie02
Felt very welcomed there, and Brandon, who sold the vehicle to me was very respectful and courteous. Ran into one minor issue, which I believe that is partially my fault for it. Which doesn't impact my rating on this review. Called and will take care of the concern that I have for it. Overall, Great experience with not just Brandon, but the rest of the team that was there. Much appreciated to them all
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July 2024 by Tanner Bost
If I could give this place a 0 I would
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June 2024 by Sierra Brannon
Went to Kia of Muncie for the 2nd time to buy a new car. Both times I had Jake as my salesman, he was always informative and professional to work with. Would go there again and recommend friends and family to go there.
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June 2024 by Joe Martinez
Camden my sales guy and Andrea the internet sales manager were the best. They were very friendly, courteous and helpful. I would definitely buy another car from them and if you go there, just tell them Joe sent you.
