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February 2024 by Ron Frantz
A lot of empty shelfs
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February 2024 by Raegan Stamper
Why is is annoying having to wait to get a P/A for insurance I definitely appreciate the kind hearted cvs pharmacy staff for giving me instructions and some steps I can take to get the process done much faster! They are a wonder group and so kind hearted! Absolutely love this pharmacy
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February 2024 by Diana Foreman
My visit was great what I needed they had it for me the only thing that they don't have that they had bout 2 years ago was the lemon flavored chocolate doves.
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December 2023 by Jennifer White
I called this pharmacy today to check on the price of the prescriptions that had been called in. I asked if the good rx price was better than my insurance, which sometimes it has been. The person in the pharmacy said I could go on the internet and check, that she had no idea and that they get charged everytime they check. I couldn’t believe it. Meijer usually tells me both ways without even asking. I truly don’t know what people do who are elderly. I wouldn’t have called if I knew. She acted totally put out to help me…like I was crazy to ask such a question.
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September 2023 by Zech Newton
Online hours are wrong. I came to pick up an URGENT prescription and they were closed, when online it says they would have been open. I should have just sent my prescription somewhere else
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July 2023 by sheila chandler
Be careful on getting pain meds. They either stole my script or lost it or gave my controlled medication to someone else. My dr never got script returned like they said. I'm going through the motions to find out what happened to my meds and also going through the correct channels to report them. I would avoid this place at all costs if you want the correct medications and also the correct amount. Several times I've counted my meds sheet being from them and they were short.
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June 2023 by Kay Leigh
I switched to CVS 3 weeks ago and have had nothing but a horrible time since. The technician in the pharmacy is rude and speaks to people terribly. No matter how many times I told them I needed my medicine daily they dropped the ball and gave me the run around. 2 weeks I've gone without a daily medicine.
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August 2022 by Felisha Thompson
We dropped off my Childs prescription to a lacy we were told one hour.. we came back and were told it was not ready and it would be later that day.. we came back that evening and were told it would be the next morning. We came back in the next afternoon it said it was ready but it was still sitting with the pharmacist.. I went there three times when I expressed my issue with the fact I kept having to leave work lacy was extremely rude and did not seem to care that this script was what my child was waiting on for pain.. she instead said I was ignorant and that she did not care that we would not be back to their location... Me and my family will be taking our medications to Walgreens as they understand the importance of getting things done in a timely manor.
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March 2022 by Hannah Butler
Pharmacy is terrible. Bad customer service, rude employees, and overall a terrible experience. I would argue this is the worst pharmacy in Muncie.
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January 2022 by Victoria Linssen
Not sure when it became ok to close a pharmacy down in the middle of the day! While the phone system and GMB both say pharmacy is open until 6pm, have driven there 3x in the past week, just to have handwritten sign up stating that the pharmacy is only open from 9am-2pm. What? Five hours. Are you kidding? Absolutely-positively unacceptable. Then layer on the fact that you can't get through via phone (have currently been on hold for OVER an hour) and when I click the mobile links for a physical delivery, I get a link error. You couldn't get much worse than this. Going to change to a completely different pharmacy and take my money away from this horrific place and write a letter to CVS corporate at the abysmal, complete and total lack of service availability.
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January 2022 by Debea Simmons
I went there to get my meds and the pharmacy was closed and my meds couldn't be transferred to a other pharmacy not happy Dec 26
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December 2021 by Jim Hole
So my wife was trying to pick up your Blood pressure meds since Monday the 13 of December, every time she has gone there they have been closed! So she stopped today at 4:55 pm and this is what she saw posted on the front doors. And guess what the store was closed and it was some 2 hours early. Hmm guess CVS doesn’t need customers. We will be having her scripts transferred to another her pharmacy in Muncie. This is sad we’ve been a customer of the cvs at Memorial and Madison for well since they’ve been open there. Not anymore what a waste.
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December 2021 by Melissa May
This pharmacy is the worst. Every week I have to sit on the phone for 2 hours each week to get someone to answer phone. They give u a about time your scripts are done when I go in even hours later they are never done sometimes it takes a couple days. So let's say be prepared to waste gas and a couple trips to pharmacy just to have the staff get super hateful and rude. Half the time they was out of medication and didn't even tell me until I go there 3 times and it not being ready. Then they say well we are out of that. I get it short staffed but dont promise a time if u can't make that time no need for every one that works there to be super hateful. I freed every week in dealing with this pharmacy. Hoping each week it would somehow change or get better or maybe they was just having a bad week, but umm nope . Different pharmacy I went. No other CVS pharmacy ever takes 2 hours to answer phone. I should of switched pharmacies a long time ago.
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December 2021 by Dakota Franklin
Whatever you do, DO NOT GO TO THE PHARMACY HERE. The pharmacist is beyond rude. It should not take 8 visits to get a prescription for someone that they receive every single month. Especially if that prescription is needed to live your everyday life normally. The pharmacist has swears like a sailor. He has an extremely foul mouth & foul attitude. Please value yourself & your time. Save yourself the trouble and just go somewhere else.
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December 2021 by Amie Allred
Called to check on price of sick child's meds. No1 answered the phone the whole 45 mins I was on hold. Needless to say, the customer service is trash! So from now on cvs will not EVER get my business again. Wake up people and do your job, if ur short staffed hire someone to at least answer a phone. Took me an extra 10 mins calling back to store to speak to manager who basically said oh well when I complained. Very versatile rude employees.
