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March 2024 by Amber Patton
JPMorgan Chase is a wonderful bank. The only downfall that they have is they took the branch out of the Southside of Muncie!
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March 2023 by Colton Goebel
The branch manager, Nathaniel, was extremely accommodating and even stayed after closing to help us finish our banking. The entire team has been there for an average of 20 years and it shows. Great customer service and always greeted with a smile.
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March 2023 by Judy L Robbins
I am sorry I left. Questions: Do you charge for checks. Do you need a deposit to start a checking acct
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August 2022 by Zack Stohler
Very friendly employees at this location
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May 2022 by Adventures of Sam
It takes a lot for me to write a bad review. I drove 45 minutes to get there. Trying to close my deceased mother's account. I had court papers assigning me as the administrator and a copy of her death certificate. The employee told me, "it is federal law that we must see the original." It is governed by each state. Not the federal government. Then they changed to "its our policy." I had no issues with other banks. Only Chase. I'm glad I chose a bank that cares about their customers instead of one that acts without integrity and human compassion. I'll take another day off work and buy another copy of the death certificate from the county, then go back to Chase and close the account. It's hard enough to deal with the loss of your mother and try to put her affairs in order, then have to encounter a bank like this. Loyalty and integrity are two important business qualities that you have failed to teach your employees.
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March 2022 by Matt Hamm
This is the closest branch, so this is where I'm leaving my review.Over 3 hours on the phone with customer service and getting hung up on twice.10 day holds on mobile deposit of personal checks? Never had these issues with other major banks.Stay clear and go to another bank. Absolutely insane.
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November 2021 by Ricky Burns
Worst banking experience ever in history. Nathaniel thinks he is better then everyone. Nathaniel also likes to break the privacy act and give out customers information illegally. Then everyone else likes to lie and say he never done that. When I have proof. Like I said he THINKS he is better then everyone because he is a branch manager. He needs to be fired along with Tammy, and Michelle. Took it upon myself to make a complaint with Mike which is Nathaniel's boss and he literally laughed about it and said that Nathaniel broke no privacy policies. Worst bank in history and needs shut down.
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June 2021 by Heather Estepp
We set up our accounts here after a local bank (Mutual) was bought out. I figured if we had to go through the hassle of changing bank account numbers we may as well switch all together. Which we had been discussing for some time.
Leslie at the Tillotson location was so friendly and kind. She took the time to help us get the right accounts for us, and connect with us. She even called a few weeks later to ensure everything was going okay, and that we had received our bonuses for opening new accounts.
We are very happy!
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December 2020 by Jennifer Rhine
I've been doing business with Chase since I'd gotten my check.
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September 2020 by Veronica S.
UPS just did in 5 minutes what Chase bank could not do after two complaints, multiple phone calls, multiple visits, and an appointment this morning. Not able to do basic banking things at this location even after making an appointment. Continue to get conflicting information. Poor communication between employees leads to continuing issues without resolutions.
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July 2020 by Shanea Kelley
The customer service at this branch was unacceptable. We had an appointment for a set time. The banker shared she was running behind and would be with us shortly. We understood and waited. After waiting for 30 minutes I asked to speak with the branch manager to see if someone else could help us because there was another banker sitting at her desk making phone calls. He said there wasn’t anyone else and we could reschedule or wait. I shared I didn’t live in the city and we would wait to take care of the business. After waiting 50 minutes, I asked the banker myself if she could help us. She shared she couldn’t because her manger gave her a special project to make phone calls to customers. I shared that it was very inefficient to prioritize making phones calls over assisting a customer in the branch whose been waiting for a hour. Then branch manger then told the banker to go ahead and help us. He was not professional and should have made the call for someone to assist us instead of making us wait. I would like to add the banker we had an appointment with , was still helping her customer while we were now being helped. I would never use this branch services again. It truly doesn’t reflect Chase customer service expectations.
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July 2020 by H C
We set up our accounts here after a local bank (Mutual) was bought out. I figured if we had to go through the hassle of changing bank account numbers we may as well switch all together. Which we had been discussing for some time.Leslie at the Tillotson location was so friendly and kind. She took the time to help us get the right accounts for us, and connect with us. She even called a few weeks later to ensure everything was going okay, and that we had received our bonuses for opening new accounts.We are very happy!
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June 2020 by Dave Lyons
I have banked with Chase on TIllotson Avenue for years. I wouldn't think of banking anywhere else. Customer service there is second to none, and in the few times that I have encountered a problem, they worked quickly and professionally to resolve it. The staff is as cordial and attentive as you could ever hope for!
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May 2020 by Scott Cummings
Friendly employee's great service great place to take the family great place to meet new people
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March 2020 by D. Lyons
I have banked with Chase on TIllotson Avenue for years. I wouldn't think of banking anywhere else. Customer service there is second to none, and in the few times that I have encountered a problem, they worked quickly and professionally to resolve it. The staff is as cordial and attentive as you could ever hope for!
