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February 2024 by KRISTINA CRISWELL
We have been with this company for about 10 years. I will say, these people are phenomenal. Anytime I have a problem they walk me through the solution, and if we can't figure that out, they are at my house in no time. Recently, SCI REMS decided to start bringing out fiber in our area and was asking us if we would like to switch. The thought never crossed my mind to switch, as PDS has just been so great. I don't think you could get better customer service anywhere else.
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November 2023 by Donna Felder
Jason at PDS Connect was terrific. He made things so easy to change our internet. He told me what was available, and I was in and out of his place of business in less than 10 minutes. On the day of connection, they showed up exactly on time, and were done within 1/2 hour. So Easy!!!! His customer service skills are superb.He called me the very next day to make sure everything was working. I would recommend his service.
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November 2023 by Matt Moore
Absolutely fantastic customer service! Anytime a problem arises, Jason has been there to help. A utility contractor was putting in conduit for a new service in my neighborhood recently and severed my PDS fiber line. It was clearly marked before they began working, but somehow still got hit. Jason called while I was at work to inform me of the outage and had it fixed within a few hours. Very knowledgeable and courteous folks at PDS.
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September 2023 by cynthia pennington
I was having trouble with internet on a holiday weekend and would of been without for 3 days. I called after hours help but no luck. Frustrated about not having tv, phone rings and its Eric from PDS, The owner of the company sat on the phone with me for almost an hour making sure all was working!!! Ty very much. Dont get that kind of support from other providers. Support local!
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July 2023 by Eric B
(A year ago) First person I talked to, we went back and forth via phone call and email because of the scope of the project and discussing terms of a 3 year contract.After a month, the person stopped responding, despite multiple contact attempts in various forms.I went with a competitor, using 5G internet, and it's been great.(Two weeks ago) I was informed that the original person I was working with no longer works with the company, and was told I'd receive a personal call from the President (/CEO?) of the company.Call never came. Won't be bothering chasing any further.
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July 2023 by Bobbie Wampler
Thanks so much for prompt service in getting us reconnected after the recent storm.Much appreciated! ?
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March 2023 by Chris Wolf
Always helpful when rare hiccups occur. Always kind and friendly. Support local, independent, family owned businesses!
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February 2023 by Susan Wilson
The best
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November 2022 by Kristen Peed
It took almost 4 months for them to set up internet in our neighborhood and it has been horrible the entire time. We pay entirely too much for a measly 50 mbps. We only get about 20 mbps most of the time. The internet also slows during peak times and goes out any time it rains. This company is a disgrace to call itself a local company and then gouge the community and provide service that is far below the bare minimum that a big company would bring. Do better PDS.
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November 2022 by Ashley True
Great local company! They are great to work with and are quick to help when issues arise. I have had internet with them for almost a year now and am happy with the speeds I have.
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November 2022 by Scott Bradley
PDS is a locally owned and operated company that strives to be an active party of our community. Great company!
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November 2020 by Mary J Loveless
We signed up with PDS about a year ago. Recently we started having problems with losing internet the house. PDS was VERY helpful in diagnosing/confirming that my router had gone bad. They also configured the new one for me. They're great to work with, honest and helpful. Highly recommend them!My only complaint is that if service goes down after hours, they don't have a reliable on-call system. You can place an outage call, it can take awhile to be resolved.
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November 2020 by jeremy nail
Good news i have been helped. Thank you very much Jason! My wife said you were very helpful and had her up in going in no time! I really appreciate your fast support so I'm taking down my other comment. I hope the other guys get a nice corrective action. You guys are awesome in our area. My wife said you guys are always are very helpful it when she has a problem. Thanks again!
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November 2020 by halodew gaming
Goes down every other hour and is the most unreliable internet I have ever experienced but sadly they are the only providers for me but they also overcharge way up there
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November 2020 by Michael Carey
Tried getting service but to no avail went in two weeks ago and even touched base with them i guess Jason isn't interested in new customers
