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December 2023 by Google User
I've had a unit here for almost 10 years. The previous ownership never raised my rates when they had every right to do so. Since the new ownership took over, they've raised my rates twice and have now decided to tack on nearly $20 extra every month in fees while making zero improvements to the property. I'm sure the canned response to this review will be they had to tack on these rate increases and fees because their competitors are doing it and the economy isn't so hot for storage businesses, but the economy is just as hard for your customers.I also find it extremely disappointing to learn in the middle of all of this that the reason the office was closed a couple months ago for several weeks was because they fired Dottie, who was always a wonderful property manager and went above and beyond to help at every opportunity.I don't typically write bad reviews, but it's deserved. This storage facility is changing and not for the better.
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November 2023 by Nicholas Tsakrios
Chanele Darner was very friendly friendly and made it simple for me to find the unit that met my needs!
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November 2023 by Lee Wright
Highly do not recommend using this facility. The rates KEEP increasing and the most recent price gouge was a $99 increase!Oh but wait! There’s more! Now they are also adding on a $10.99 administration fee AND a $3.99 payment processing fee AND a $5.99 facility management fee.
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November 2023 by Katrina Grovenberry
My experience at mini mall storage so far has been great!
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October 2023 by Troy Jarvis
Great place to do business with, friendly and quick service.
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October 2023 by Cahleen Blair
This is a great storage facility. The customer service is fantastic. They are always willing to help. I would recommend this place to anyone looking for somewhere to store your belongings, big or small.
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October 2023 by Danele Sullivan
Very nice staff! Very easy to work with! Paid and moved stuff in same day!!
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October 2023 by Jesse Hunt
Very affordable and they take care of there property! Crystal is great!
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October 2023 by Austin Koss
Had a fantastic experience with Mini Mall Storage in Mooresville. I am in the process of moving to a new place and had to figure out where to put some of me belongings. Chanele was very helpful and made the process very smooth with no issues at all. Her help was greatly appreciated! Would definitely use again!
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October 2023 by Deborah Parsley
Crystal is doing an awesome job! She's very helpful.
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October 2023 by Sarah Lynn
they are very patient and answer all of your questions. Crystal is very understanding!
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October 2023 by Jim Ball
Service is great all helpful, crystal is very knowledgeable and willing to help
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October 2023 by Erica Sheets
Great staff and good and clean storage. Good pricing as well!!
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October 2023 by Teagan Johnson
Crystal and and channel were so helpful. When I lost my key to my padlock for my unit they worked super hard and quick to assist me with cutting to the lock even when it broke their power tools free of charge they are awesome
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October 2023 by Stephen Martin
Mini Mall is awesome! The manager helped me get a unit that fit my things perfectly. I’m so excited to store things in a safe place with a great manager.
