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August 2023 by Lari'onna G.
Wal-Mart was super unhelpful and not even willing to help. First of all, my boyfriend ordered his groceries online. They processed his payment, but there's no recollection of any groceries so they took the money for nothing. After going into the store, asking to be helped multiple times, we finally got to speak with Austin who was the most unhelpful person. you're in charge of pick-up orders and that whole process, but wasn't even interested in assisting us. we were sent in circles. $75 was processed off his card and how did they fix it? by offering him a $25 promo code to use ONLINE again
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July 2023 by Stacey D.
Lol I should have known better I thought just maybe they could pull it off!! I've been on the phone with the very uneducated management staff at Walmart that have zero clue on how their online orders work!!! However the online shopping app successfully took my 145 dollars out of my account and now I get to call 800walmart to get my money back some time in a matter of weeks. I should have known my fault.
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September 2022 by Dawn T.
I have been trying to reach someone at Walmart for the past two days via phone. I have tried different departments. Yet, no one will not answer the phone.
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February 2022 by K Nicole
Usually never open....and when it IS open there is ALWAYS a problem. Either the line is 2 blocks long and there's only ONE employee (with a attitude)....or some piece of equipment is down or malfunctioning!
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December 2021 by K R.
First of all, the grocery delivery from this Walmart location is ATROCIOUS. Second of all, the out of stock essential items, late delivery times, and constant issues with reaching customer service at the store itself through never answering of the several phone numbers they have to resolve any of the problems and if you do reach an associate they give you a bad attitude, etc. This store is poorly managed and leaves a stain on the brand of Walmart. A change is needed or this store location will be known as the former Walmart of Indian Ridge.
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February 2021 by Jackie Medlin
An awful Wal-Mart
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February 2021 by Kelle C.
If I could give it a big ZERO, I would. Every other customer if not every customer was maskless. Even the young woman working customer service had her mask below her nose. When I shared with her that not only were the 30 people checking out without masks but even she had hers on incorrectly, she responded with, "I am on lunch." Then she promptly ran away. I had initially asked her if I could speak with the manager, and she identified herself as the one to speak to. Walmart, I think maybe you need to train your managers on how to handle a situation like that because running away and watching the next gal deal with this issue was not good. Not at all. Also, how is it that Martins can have a person at the front of their store making sure people have on their masks, but you do not? Hmmmmm Walmart, I WOULD RATHER PAY TRIPLE FOR AN ITEM THAN SHOP AT YOUR DIRTY, unprofessional store. Clearly, your store does not care to follow cdc guidelines. Clearly, your store would rather cater to those who spread the virus than those who wear the mask for others. I have given your store too many chances. No more. #walmartsucks
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January 2021 by Sean C.
The only thing your coming here for is the prices and maybe some people watching. Staff is slow, unorganized, and everything we have all come to expect at Walmart. They never have enough registers open and the lines are always excessive. If you can, avoid this place, if you can't, burn your clothes when you get home and shower in hand sanitizer.
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October 2020 by Lynn B.
i've ordered numerous times from this store, small issues forgotten items additional wait times, but yesterday will be my last order my last purchase from wal-mart. after placing my order at 12pm yesterday i received call from delivery man at 6:22 (delivery was quoted per wal-mart for 6ppm-7pm 10/25/). delivery man stated he was told my order was cancelled per me which was absolutely wrong!.after calling 3 times because i was placed on hold finally spoke to a manager who told me this wasn't his area but 14 employees had called off & yes my order was cancelled per wal-mart, my question why wasn't i contacted! if i hadn't called at 7pm i wouldn't know anything until then. poor customer service my next delivery will be from the competition! plus i will wait 5-7 business days for my refund according to wal-mart considering my bad experience some good customer service like quick refund or gift card guess not. i guess losing one upset customer isn't important to this mega store!!!!.
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September 2020 by Kendra S.
Mishawaka, Indiana If I could leave no star I would! This place is terrible especially at night. I bought a TV and the box was damaged already, the crew member took 5 dollars off so he claimed and I was grateful so you can say. When I finally made it home I opened the box, the TV had already had 2 cracks and the color was damaged!!! So I called and a man answered the phone purposely sounding reluctant to speak. I explained what happened and he told me that there was no guarantee that I will get my money back or be able to switch the TV out. He then made sure to tell me to come back in the morning because they close at 10pm. I made my purchase at 8:22 pm and called at 9:05pm. He simply just stated that on his part there's nothing that could be done and he had no intention on trying to fix the issue, because I could have mad it back to the store before 9:30 and got it resolved. Terrible service, low ambitious and closed minded team!!! Of course I did not ask them to open the TV box to check before we left the store because you CAN'T, no I didn't get a protection plan because that is for when it get damaged later on, not at the time of purchase. I had not even had the tv for an hour! Im 8 months pregnant and had someone take the TV out to the car for me and my husband helped put it in the house so once again the damages could not have been on my part. The box was already messed up in the same area of the cracks. By the way I had time to write this review still 30 minutes before the store closed, an easy probably could have easily been fixed but the team members had no desire to try and help.
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February 2020 by T Smith
Money Center is never staffed adequately. Assistant Managers are extremely rude and obnoxious. This is the worst Walmart I've ever been to.
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November 2019 by Cheryl P.
I was in hurry needed a few things yesterday. 11:30 two check out lanes open with lines into the clothing dept. self check out had all registers open with 18 people in line in front of me. Many in self service area had carts full of groceries. I understand less employees keeps cost down, but it creates frustrating experience for shoppers. I usually the on line/feee grocery pick up and will continue to do so. However will probably not go back for other shopping.
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March 2019 by Janice L.
I'd say this walmart fulfills your typical walmart expectations. Although it does seem to be cleaner than most Walmarts I've visited. This place either is chronically understaffed or walmart doesn't want to have more than one or two check out lanes open at a time, even during peak hours. It's not unreasonable to expect to spend a solid 20 minutes in line waiting to check out, at any time of the day. They do have self check out if you are only buying a few items, but expect there to be technical difficulties and of course waiting in line for a while.
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February 2019 by J R.
Ugg...I know, I know it IS Walmart and what am I expecting??? Haven't been here in over 14 months for a reason and had a lapse of judgement thinking my experience may be an ok one. There on Saturday at 7:00 a.m. in the morning to miss the mayhem and absence of civilized behavior this Walmart attracts in clientele. Literally was about 25 employees loitering all over inside moving the glacial pace that is known for this area. Stockers in every aisle taking up whole aisle looking at me like I the customer should not be there??? Ever heard of stocking in the early a.m. hours when literally every store run by competent people does?? Or ever heard of the customer is the reason why I am here because without them there would not be a job for me? Have respect for yourself and the customers we are not lucky just because YOU decided to grace us with your presence. Also if I wanted to be a cashier I would apply for a job. Someone with a full cart shouldn't have to scan their own groceries one of the MANY employees standing around should see you and offer to ring you up. Nope they are to busy trying to look busy by not making eye contact and looking away while drinking their pop....excuse me a customer shouldn't have to beg for you to do YOUR job. Enough said this area needs to step it way up but I know this it is asking too much. Oh and didn't touch on the parking lot always being littered with disgusting trash..yes better watch out for that dirty diaper! I will not/would not ever even attemp to visit the restroom without fear of a traumatic experience. Oh and always love being accosted going out so they can look at my receipt. I guess it is back to Target where the shopping experience is usually better.
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October 2018 by Lin L.
I went to buy e-cigarettes on 10/22, 3:10 today. In the checkout area of 13-14, the two staff members were very polite and I decided not to come to this store.