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December 2023 by Brandy C.
Sadly I can't leave 0 stars. It's been a long time since I've run into a customer service person lying to me after me questioning him several times but it looks like this Verizon branch is going old school. I went here to add a line and upgrade 2 devices and I was offered a "free" I-Pad and Apple Watch. I questioned the sales consultant 2 times to make sure there wasn't a charge for either of these products and asked a third time if there was any benefit to not taking these products and he said no, they are free. This, of course, was not true, there was $10 a month added to my bill for the I-Pad and $5 a month added for the watch He also offered me the warranty protection and I declined it 3 times only to find out that when I checked the account the next day it was slipped in there. When I went to return the watch and pad I was charged a $50 each restocking fee because I opened the package. Nothing was ever signed for all this. I plan on contacting everyone I can at Verizon to complain about being lied to. They tried to push me off to the next day so we could talk to Conner or Colin, whatever his name was only to get there and have him avoid us completely.
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July 2023 by Kyle M.
Brianna really helped us out today. I came in with a SIM card issue, and we ended up leaving with an upgraded phone and adding a line because of the great customer service. I had no clue I was on an old plan with 4G instead of 5G. Brianna also stayed a little past closing to make sure everything was secure with service. Highly recommend her if you go to this location!
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June 2023 by Google user
Today I went in to add three new lines with three new phones all needing a transfer. Jared was very helpful and patient throughout the whole thing. He helped with every step, made sure we had everything we needed including cases and screen protectors (which we all know are a pain to get on!)
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May 2023 by JUNNIE REE PAGUNSAN
Aaron is an amazing person that is truly representative of what customer service is all about. He did a great job walking us through all the things we needed, answering all our questions & offering guidance to things we were unfamiliar with. Thank you, Aaron!
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May 2023 by Ryan Washington
Very communicative. Willing to go over prices multiple times. Patient. 5/5 would recommend
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April 2023 by Meek, CEO
Great experience! Matthew was very helpful, professional & knowledgeable. I am very pleased with the products & services I received. Thank you!
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March 2023 by Eboni Willis
Aaron from the store in Mishawaka was very pleasant and extremely helpful. He needs a raise! He answered every question and had a positive attitude. 10/10 for Aaron
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January 2023 by Katie Schilling
Brianna was great! She got me everything I needed and more! She was quick to set things up and even made sure to put my screen protector on perfectly! I love my new devices and would recommend Brianna to anyone visiting the Verizon store!
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January 2023 by Sue A Brockman
He replaced the glass on the front of my iPhone 12 easily and then answered my questions about the Verizon Hot Spot and chances if Verizon internet connection coming to my small town soon. He was knowledgeable, professional & very pleasant. Thank you!
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January 2023 by Taylor Nichols
Caden and Ashley were fantastic, walked us through everything! Made lots of notes on our file so when we came back anybody who was available to help could know exactly what we needed.
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January 2023 by linda Stucky
We had a great experience today with Bre and one earlier with Caden. We were impressed with their knowledge and patience with our lesser knowledge.
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January 2023 by Jeff Legault
Brianna was great. My son needed a new phone and she made the experience fun and easy.
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December 2022 by Hannah Schlorke
Brianna was fantastic! We needed help with transferring a phone number from one plan to another, and she helped a lot with the process. Set up was quick and painless. Overall great experience!
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December 2022 by Maria Gonzalez
Brianna was very helpful and really nice helping us update our phones and saving us money!! She was awesome!
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November 2022 by Ryan Murphy
Very happy and impressed with Caden at this store. The way he handled a not to so easy situation with professionalism and figured out a solution to get the job done while also helping other customers made my day. Keep up the good work!
