-
February 2024 by George Garner
Thoroughly disappointed with my experience here, and cannot recommend anyone take their cars there.Five months ago, brought in my Subaru for a serpentine belt. Gave Gurley Leep a lot of money for that, but expected that my car would be safely driven for some time afterwards.Took it into Jiffy Lube for an oil change last week, and their techs immediately diagnosed by the serpentine belt was failing, caused by a loose power steering pump.How did Gurley Leep *not* catch that five months ago?Brought it back to GL on a Friday. No call back. Saturday came and went. It wasn't until late afternoon Monday that they finally got back to me.Not only was GL ready to charge me $175 more than Jiffy Lube to fix the power steering pump, but they conveniently "found" three other problems marked "Needs immediate attention." All told, they were willing to charge me nearly $1,700 more to get my car up to shape.Their staff, specifically Cindy, took zero accountability for their tech's mistakes. Nobody has called to apologize or offer any path for restitution. They were ready to charge me nearly $2k more for work they completely missed five months ago.Seriously, take your car to Jiffy Lube. Their techs know what they're doing, and charge less to do it right. I'll never consider GL again after this experience, and hope you steer clear.** Update: I see their friendly, "Well have a service manager" call you. ... It's been five months. They did not call.Service: Auto engine diagnostic
-
December 2023 by Cian W.
I have gone to this place a handful of times now. I have yet to have a positive experience. Every time I go in for a routine oil change, they request hundreds of dollars in service that is not needed nor even suggested by the manufacture. This notably being a fuel induction service that Hyundai recommends every 60,000 miles but my car only had ~30,000. Additionally, I had to go in for a brake service this week. not only was it an expensive repair to resurface rotors on a three year old car, but they did not even fix the issue. I had to bring in my car again as the rotor was rubbing on something. And finally, with this brake ordeal, the brakes behave nowhere near as they did before. and the service technician just told me "that's how they are". I've driven identical cars to mine and they did not perform this way. This place is both incompetent and only focused on separating you from your money.
-
October 2023 by Kristen Boles
Bought my 2020 premium Subaru Forester about 9 months ago. Got an oil change, two weeks later there is a clanking in my engine. Had the car towed on a Monday. Called previous Saturday to make an appointment. My car has been sitting in the lot not looked at for days. Have called every morning and evening before the service station closes… Everytime I call they say it’s next to be brought in. This is my only way of transportation and the customer service at Gurley Leep has been awful and giving me the run around. I absolutely love my car and would like them to just be truthful about my car! Why make an appointment??? And please don’t tell me my car will be looked at right away while it sits in your lot for days. Extremely disappointed with the way this has been handled. I did a lot of research and saved for a long time to buy my dream car, and I’m feeling very let down by this Subaru dealership.
-
August 2023 by George G.
NOTE: This review is specifically for the Service Center. Thoroughly disappointed with my experience there, and cannot recommend anyone take their cars. Five months ago, brought in my Subaru for a serpentine belt. Gave Gurley Leep a lot of money for that, but expected that my car would be safely driven for some time afterwards. Took it into Jiffy Lube for an oil change last week, and their techs immediately diagnosed by the serpentine belt was failing, caused by a loose power steering pump. How did Gurley Leep *not* catch that five months ago? Brought it back to GL on a Friday. No call back. Saturday came and went. It wasn't until late afternoon Monday that they finally got back to me. Not only was GL ready to charge me $175 more than Jiffy Lube to fix the power steering pump, but they conveniently "found" three other problems marked "Needs immediate attention." All told, they were willing to charge me nearly $1,700 more to get my car up to shape. Their staff, specifically Cindy, took zero accountability for their tech's mistakes. Nobody has called to apologize or offer any path for restitution. They were ready to charge me nearly $2k more for work they completely missed five months ago. Seriously, take your car to Jiffy Lube. Their techs know what they're doing, and charge less to do it right. I'll never consider GL again after this experience and hope you steer clear.
-
June 2023 by Melisa G.
Went there today to get my oil changed, not from south bend but needed my oil changed while traveling - so stopped in, usually there are refreshments such as water, soda and coffee at my normal Subaru. So to have no drinks available was unusual, then I see a man asking for a cup to get a drink. The sales guy hands him 1 styrofoam cup, the guy tries to get coffee but there isn't any. No way to make any either. I step into the bathroom after a woman worker comes out, the toilet will not flush and it's evident it hasn't work in a very long time. I mention this to a sales rep as I step out, he laughs and says, "yeah, we know". I then watch another woman who works there go into that restroom. She is still in there when 3 co-works walk out of a meeting, I notice that one of those men are pictured as the manager on a poster which states: Enjoy a snack and drink on us! He walks over to the restroom and screams loudly, "hey (the name of the gal in the restroom) How you doing in there! Everything coming out ok", as he walks away laughing and looks to me for a laugh, in an attempt to shame her. One of the women that was in the meeting with the manager says, "awe...leave her alone. Be nice!" If my boss shamed me for being in the bathroom like this manager of this Subaru did to his employee, I would leave that job and place a human resource complaint on him. When all was done with my 3 mth oil change, I'm handed a bill stating they found 1800.00 in work that needed to be done. Remember I just serviced my vehicle 3 mths ago, had my complete 36,000. Check up- had breaks put on and new tires put on. So I was shocked that they were recommending new breaks, new rotors, oils changed, rotors repaired, tires rotated, and many other things. I threw a fit and told them I just had all this done at my regular Subaru which they assured me that my Subaru dealership where I have bought multiple Subaru vehicles and serviced them all right there did not do the work that I paid them for! I said well if that's correct I will sue them. I left and called my dealership. The next week I go to my dealership where they personally take me in the shop and prove to me everything that they stated was a big fat hairy nasty lie!! They saw a woman walk in and thought they could take advantage of me!! To the tune of 1800.00. Sorry boys..... this girl don't play ball with con artist. I paid for my oil change and I will never be back! When I drove my car out, they supposedly washed my car- but my front window I couldn't see out of because they had written something in orange pen across my windshield. The new girl was so proud to tell me, we give free car washes, I see I was charged 15. For that free damn car wash now!!!
-
June 2023 by Anne V.
My Hyundai is under warranty, brand new only 30 days old when there was bubbling on the bumper. Called to have them look at it and got the run around not wanting me to schedule or help me. When I finally got an appointment for one month later they tried to tell me the bumper wasn't a stock bumper and someone altered it so they didn't have to fix it. When I told them I watched the car get unloaded with plastic still wrapped on it they changed their tune and said that they would take pictures and get back to me and they never have. Terrible. Go anywhere else for warranty work.
-
May 2023 by C J.
I give them a one star only so that I can actually post a review they tried to take advantage of my 83-year-old mother sucker her into a new car and a $500 allegedly non-risk refundable finders fee to look for a model that doesn't even exist- then the salesman tried to make us all feel guilty and said he was taking food out of his children's mouth by making the refund I was like pissed off beyond belief. We got our $500 back never ever will I go to this dealership
-
April 2023 by Stacey Duchac Siciliano
I felt heard and taken care of..I didn't have a appointment and they worked me in quickly and efficiently and got the job done thank you so much Brian and Chandler and Nate were awesomeService: Battery
-
April 2023 by Aaron Chupp
Service staff extremely personable and helpful
-
February 2023 by Jose Villalobos
Excellent place to get car work done. Very professional.Services: Auto engine diagnostic
-
February 2023 by Jacob Boyington
Service was fast I was in and outService: Air & cabin filter replacement
-
February 2023 by #bonzifishing
Patrick b is great ?Service: Vehicle Inspection
-
February 2023 by Brooke Strasser
The Subaru team did a fantastic job looking over my 21 Forester. I was hearing uncertain noises that I had the Subaru shop look over. Good thing everything was cover under warranty. They did a fast and thorough inspection that lead into me getting into my vehicle in a timely manner. Thank you again Gurley Leep Subaru!!Service: Vehicle safety inspection
-
February 2023 by Thesoggybanana
Great place and great people!Service: Carburetor cleaning
-
December 2022 by Douglas R.
A while back my wife and I spent time at this location. We brought our F 250 Lariat to trade for a Subaru Touring xl. The salesman talked to the manager and we agreed on an even trade. I felt that my truck was certainly worth more than a Subaru, but I agreed to the deal. The next morning I called and asked when the car would be ready for us to pick up and exchange titles. The salesman then said "Oh my manager now wants you to write a check for 1 thousand dollars above the trade". I was almost laughing at this. However, I was angry that they balked on an agreement. Needless to say I told him there was no way I would do business with that company. I now drive a Subaru as I got to deal with a dealer that did hold up their end of an agreement.
