-
November 2023 by Ben Glynn
Olivia M helped me find my perfect combo for foundation. She went above and beyond!!
-
June 2023 by Arfa Haque
The Sephora personnel who helped me with the Rare Beauty tinted moisturizer was very helpful and knowledgeable about different skin tones and textures. Unfortunately, I forgot her name! I like that it also adds to my Kohl’s rewards!
-
December 2022 by Chhaya Trivedii
I visited that Sephora want purchase some eye pencil some lip liner They don’t let h try any thing Employee keep saying if you r trying it’s not safe I understand. They have to stop saying “ try me “ and put big sign do not try without sanitize “ if you are trying is on own your risk they have to say in sign. . Totally disappointing service I was not expecting that kind of servic In Sephora.
-
July 2022 by Alexx Saurbeck
Worst customer service experience of my lifetime and my friend's. As a birthday gift, we ordered over $400 worth of merchandise that did not arrive. We reported it immediately to Sephora. Sephora sent a partial replacement. The partial replacement did not arrive. We reported it immediately to Sephora. Sephora refused to do anything and requested that we submit a claim with UPS. We submitted the claim and UPS closed the claim on 7/22/22 at 1:05PM EST remarking that the package was lost and that the shipper has been reimbursed for the lost package (the shipper being Sephora). We contacted Sephora and they continued to refuse to replace or refund the items that were lost in transit and reimbursed to Sephora on behalf of UPS. Sephora proceeded to email us and tell us that they will not work with us at all and that any future orders from us will be at our own risk and will not be eligible for warranty because UPS failed to deliver two packages to our address. Sephora continues to bill us for the items that we never received and advised that if we do not pay the balance on the Sephora credit card, that they will send it to collections. This is hands-down the worst company I have ever done business with. Deplorable. Happy birthday to me!
-
August 2020 by Thomas W. Reams II
Kohl's is the best!! Great prices and selections. Order online n pick up at the store. I received and used my $10 bday coupon!!! Cha Ching!!