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December 2023 by Mobile E.
Terrible!! Do not purchase anything from Lowe's!!!!!! They do not stand behind the product they sell, they do not taking care of costumers at all I purchased a walk behind leaf blower from this store. After 3 times use the thing is falling a part, leaking gas and oil. They do not take it back because it is not in the original box and had gas in it, bummers, how do you know if it is working or not if you do not take iit out of the box and tried to use it. Customer care do not do anything after 3 weeks and 3 calls waiting 40-45 minutes each. Lowes should be banned to sell anything they do not treat people right just taking their money. Terrible Terrible DO NOT BUY ANYTHING FROM LOWES! My name is Zsolt Honti, my number is 574-229-4782 do not ask me to call if you want to know and help call me instead of waiting 4-=45 minutes,
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October 2023 by Mark Porman
You don't have to Save you paint can lids. We sell them too.
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September 2023 by Rosalyn W.
Lowes in South Bend (Mishawaka) Indiana is such a horrible store to shop at. My family and I experienced the most horrible service, unprofessional deliver drivers from top staff on down. We went there to look at Refrigerators and Stoves for my mom because she saw some she liked. The staff initially was polite as it is about the money you spend. Mom picked out fridge had it delivered it was defective, drivers were horrible talking Spanish complained the whole time when I busted them on the Spanish me living in San Diego they were surprised! My guy still tipped them which they were not suppose to except we found out later. 2nd fridge delivered it was defective back to Lowe's again ridiculous was told store manager would not come out talk to us the nerve! Mom picked out a higher price fridge we asked for discount at this point since we lost hotel paid to extend trip with airlines so we are out of money at Lowe's fault! No discount given had 3rd fridge delivered it was damaged omg!! Now I had to make arrangements to get this fridge picked up! Mom lost food between deliveries had to get ice and tub to help keep perishable cold. I sent email to District Manager which he responded but done nothing no compensation or effort talked a good game what he would do which was nothing! I told my mom we are done with Lowes and sent her to Home Depot. I had 3 different family friends renovating their kitchens in Granger and South Bend told them what happened as they were in the process of spending at least 100K with Lowes but not anymore they all walked took their business to HD. I will continue to discourage others not to deal with Lowes as they pretend to care and do not care or stand behind their products always excuses lies and passing the buck. Well it stopped here inconsiderate company! My mom was so distraught as a senior I could not allow this to be done to her! Also when we went to purchase stove in between fridge Lowes froze account blocked it due to some fraud effect claim when we just used the empty card the night before so embarrassing had to do all sorts of ID this even after staff confirmed everything we decided to pay cash. Since returning home canceled account!FYI Stay away from Frigidaire Products the worse ever! Lowes don't stand behind them!
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August 2023 by Mark Porman
These surveys are from 10 and 11 years ago. Gezzz
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July 2023 by Razzles D.
Bought a dishwasher through them, they delivered the wrong one, a completely different brand. Spent 3 hours talking to 5 different people, and still did not get a resolution. They simply said someone would call me the next day, just unacceptable. I understand mixups happen, but not being able to talk to 1 or 2 people and get a resolution going, is wild to me. I will never buy anything large through Lowe's again, the customer service on something that is a big purchase for a family, and being brushed off completely, is just not a place that I want to give money too.
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December 2022 by Joanne B.
I bought a dishwasher a week before Thanksgiving. It said "in stock" and that it could be delivered in two days. I didn't get it installed until 12/17/22. No problem.... I know it's hard to find people to install. The guy who installed it was great. But after two cycles it got an error code and started leaking. I called Lowe's and they said they would schedule a service call. They said they would call me back. They never called back and I just got an email that the service call will be January 4th. That's 18 days from now.Sorry Lowe's but I've already gone a month with no dishwasher. I'll never shop there again.
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October 2022 by Valerie D.
Fencing contractor chosen by Lowes refuses to call and tell me when installation will be. ASKED Lowes if installation could be pushed back one day, I don't know what was said, but entire job was canceled. Nobody calls back, lumber was delivered to my driveway, no idea how long its supposed to sit there. Told they were starting Monday, didn't call, didn't show up. Now Tues, no call, no show. BE WARNED.
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October 2022 by Nick M.
I went to Lowes tonight for the first time in a long while and was reminded why I avoid it at all cost. No human checkouts, no cash accepted, at least at the main end of the store. The big deal? Why should I wrestle a sketchy bar code when I'm trying to give them a few hundred dollars. At least menards has humans. Never again.
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July 2022 by Tracie H.
If I could leave less than 1 star, I would. We ordered new windows in Dec. Lowes ordered the wrong size. I'm still waiting for my windows in July. I have left the project manager, Adam, multiple messages: he has never given me an update on my windows' status. The store manager has no insight as well. We went with Lowes because we figured a corporation would provide a smooth process: a guy in a van by the river could have done a better job.
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June 2022 by Dwight W.
Ask for Greg he total went out his way to help us find patio furniture for the 4th of July. He is a all around great guy. Lowe Mishawaka has a great crew that is willing to help.
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April 2021 by Ryan K.
Impressively disorganized - they "forgot" to order the flooring I ordered and paid for. Twice. By the time they finally tried to order it, it was out of stock. Customer service was short with me on the phone during the ten to fifteen calls it took to get a refund. During those calls, I only spoke to one legitimately nice and helpful person.
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November 2020 by Jason H.
Ive reviewed lowes before. Its a big box store...everyones familiar with the trope.I dont enjoy shopping at these places...I prefer real lumberyards and hardware stores. Lowes has stuff though and sometimes you bite the bullet and go. I have actually had decent service at this one...I bought a carpet package here and the subcontractor was polite...did a good job and cleaned up the leftovers nicely. Sales person in store was knowledgeable and made it pretty easy to get done.Lowes brands are fairly decent...the bluehawk shovels and rakes and the Kobalt hand tools are on par with what used to be Craftsman.
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October 2018 by jeff lear
They have everything. Favorite hardware store.