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November 2023 by W P
very nice professional and helpful with business
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October 2023 by Madison Morgan
I use them for my business and they have always been super helpful and kind.My change orders are always ready, they are super quick to answer the phone and they call us to make sure deposits are correct when there is an error.
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October 2023 by Kristin Rousseau
Kristina is incredible and helped me soooooo much with an issue I had with fraud recently! I always love my Mishawaka Key Bank branch employees, and especially Kristina :)
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September 2023 by Berenice Van Hook
Saturdays are by appointments only
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September 2022 by Shaka B
Friendly staff and eager to help
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April 2022 by mary slavens
The manager and operations manager do not know what they are doing when it comes to what legal powers a power of attorney encompasses. It's a frustrating process when you are trying to do the right thing legally for your parent and are unable to due to a misinterpretation of the legal document although they themselves are not attorneys.
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November 2021 by Tiffany Thomas
BRANCH MANAGER AT THIS LOCATION IS TERRIBLE, VERY RUDE!!!! WOULD NOT LET ME GET A WORD OUT, KEPT TALKING OVER ME. I ASKED HER WHY WOULD THE “800” NUMBER SAY SOMETHING DIFFERENT FROM WHAT SHE WAS SAYING, SHE SAID SHE DIDN’T KNOW AND IT WAS VERY OBVIOUS SHE DIDN’T CARE! SHE DIDN’T EVEN TRY TO FIGURE OUT WHAT THE PROBLEM WAS! I WILL NEVERRRRRRR HAVE MYSELF OR MY SON VISIT THIS LOCATION AGAIN! AS A MATTER OF FACT, I’M GOING TO BE CLOSING MY ACCOUNT AND MY SON WILL BE CLOSING HIS, NOBODY HAS TO DEAL WITH PEOPLE LIKE HER!
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September 2021 by Jeannette Bergman
We've had this bank for a long time and never had an issue especially with this bank location is always super friendly staff. Cynthia is also really helpful and knowledgeable would highly recommend
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July 2020 by K. R.
Honestly, if I could provide zero stars I would. As cliché as that sounds, I really mean it. I don't think I have ever had a pleasant experience with any teller or loan agent at this location. The employees are consistently rude, short, and unprofessional. I consistently receive conflicting information about my mortgage account which has become very frustrating. I have had my accounts with Key a little over 6 years, and in my credit history of 12 years, I've never had a late payment. Due to an error with Key bank's processing when they transitioned from a 3rd party mortgage payment processing to within Key Bank directly, it accepted my payment, then 3 weeks later reversed it back into my account. I called this branch and all they could tell me was that it was late - even though it wasn't. I have talked to corporate and they saw the clerical/ system error and assured me it wouldn't count against me as a late payment and reversed the fee associated. Key has yet to correct this with the credit reporting bureau and I'm simply done with them. They have terrible customer service at this branch- like embarrassingly poor. And their corporate line is hit or miss. I will be closing my accounts and never looking back this week. I will never be a customer of Key bank again.
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November 2019 by Victoria King
Ive banked with them for a few yrs but have had issues with fraud more than once considering changing banks...other then the fraud no issues but it is a hassle going through the motions
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August 2019 by J P II
$8.00 check cashing fee, that they refuse to wave....Ever.... no thank you!
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March 2019 by Raven Maddox
Don't ever bank them
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June 2018 by Scott A. H. Phillips
LOTS of pregnant women. What's going on here??
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June 2018 by Linda Crum
Its a bank
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September 2016 by Sandy Rupchock
Staff is nice but the bank it self is major rip off. bank somewhere else!!!