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August 2024 by Christian “Sonny” Whittaker
I've been a loyal customer of Jordan for the past 20 years, both for servicing my vehicles and purchasing new ones. Over the years, I've bought three vehicles from them, and just a few weeks ago, I added another one to my collection. This time, I had the pleasure of working with Shawndel Gordon, and I must say, it was a fantastic experience from start to finish.
Shawndel was absolutely incredible throughout the entire process. He was not only helpful but went out of his way to ensure that everything went smoothly. His dedication and attention to detail made the purchase incredibly easy and stress-free. It's rare to find someone who genuinely cares about their customers, and Shawndel is definitely one of those people.
In addition to Shawndel's outstanding service, I also had the pleasure of working with Kevin Boyer, the FI Manager, and Todd Elgas, the Manager. Both of them were extremely supportive and made sure I got an honest deal. Their professionalism and integrity were evident throughout the entire transaction, and I felt confident that I was in good hands.
I can wholeheartedly recommend Jordan Toyota and Pre-Owned to anyone in search of a vehicle and a fair, honest deal. Their team is trustworthy, and they truly go above and beyond to ensure customer satisfaction. Thanks to Shawndel, Kevin, Todd, and the entire team at Jordan for making my car-buying experience so enjoyable. You guys are the best!
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August 2024 by Jason Lewis
Keaton and the rest of the crew are great people. I don’t live in the area so most of the deal was done over the phone. I arrived to find everything was ready. Seamless purchase from an honest professional crew. Thank you.
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August 2024 by tmc4791
My wife and I bought a car to replace a much older one and Andrew Meeks was exceptional at customer service throughout the whole process. I couldn’t ask for a better experience. Way to go Jordan Auto Group and Andrew!
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August 2024 by Jennifer Lehman
We just bought our 4th vehicle from Kevin Welsh at Jordan Automotive. We really like the way they do business with their no haggle pricing! We always get a great deal. This time we showed up to take delivery of the pre-owned vehicle and they had put 4 brand new Kelly tires on it. We didn’t negotiate that. They just did it. We will continue to work with Kevin and Jordan for future purchases! Definitely 5 star service!!
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August 2024 by Beatrice Harlan
The sale experience was great, and I would probably still buy another car here.
The after sale responses are nonexistent, unless they need something from you (that I already provided the day of the purchase). Super frustrating to not get a response.
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June 2024 by Skyler Taylor
I was in need of a new car as soon as possible. My old Ford was rusted out so bad, it was practically falling apart on me. The team at Jordan was perfect at finding me my new car to my preference in no time at all. Special thanks to Kyle Szalai for making things easy as possible with my new RAV-4!
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May 2024 by Pamela R
I had the best experience with Kadi and Eric! They both were super low pressure, honest, and very communicative through every step in the buying process. They offered me the best trade in value for my vehicle, had super competitive pricing on their vehicles, and was able to give me a pre-approval quote with the best loan options before running my credit. I highly recommend Jordan Auto if you are in the market to purchase a vehicle!
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May 2024 by Kimberly Sowala
Bought new car
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April 2024 by Laura Andreola
My experience was neither horrible nor fantastic, but I wanted to specifically advise other women of my experience so that they may be informed. Throughout the sale, my salesperson made multiple comments about how I wasn't smiling, how I was not laughing at his jokes, etc., and when the financial person came over, the salesperson told him I was not smiling and he joined in teasing me. This occurred up to the moment I left with the keys. I also was told multiple times that "other places" aren't as good for me to go to because I am a woman and they'll take advantage of me. This is a clear manipulation tactic, which I did not appreciate. In fact, it's the type of gender-based tactic you claim to warn me against. Finally, I told the salesperson that the windshield wipers were not working properly after my test drive. He insisted that there was nothing to be done because they'd already been replaced, and windshield wipers are just "weird" sometimes. I looked closely and saw that the metal had detached from the rubber track completely. I do not believe I would have received any of this treatment had I been a man, and for that reason I cannot give a better review. I hope that changes are made in how they treat women customers going forward.
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April 2024 by Janice Rock
I have just purchased my 2020 Ford escape from Jordan Ford and Shawndel Gordon was my sales rep. I want to thank him for making my car buying experience stress free through the entire process, and for coming in on his day off to complete all the paperwork and explain the car features. If you or someone you know is looking for a vehicle I highly recommend Jordon Ford and ask for Shawndel Gordon to be your sales rep. He gets a total thumbs up and 5 star rating from me. Thank you Shawndel Gordon. Janice Rock
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April 2024 by Blacketter Homes
My family has bought 7 vehicles here over the years. Had 2 worked on in the body shop. Up until the last 2 experiences here, 1 being a pre owned purchase and the other being a body shop repair, we loved Jordan and highly recommended them. I accompanied my son during his pre owned purchase and he was pressured by Socrates (finance guy) to buy a $4,000+ warranty which my son didn’t want. Now his payment is almost $100 more just because of this warranty. I couldn’t believe it, it was clear that he wasn’t interested, when Socrates came back with the final contract he just went through all the numbers and quickly said and here’s the price of the warranty, sign here. Being my sons first purchase using a loan he signed not knowing any better. I had to interject to make sure he understood that Socrates added the warranty against his will. At that point he felt obligated and pressured by Socrates to go through with it. It was a very uncomfortable experience.
Today after having my truck worked on at the body shop Natasha argued with me about an issue so small I literally ended up fixing it myself in front of her. Jacob never would’ve done that, he understands good customer service. I’m sure he would’ve fixed it himself right in front of me no questions asked.
Unfortunately I don’t see Jordan Automotive Group in a class of their own anymore and they are just like all the other big dealers in my opinion. Not sure if this is due to them selling out to a large corporation or what. I know we are not bringing any of our body work to them and we will not purchase any more cars from them again.
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March 2024 by Joe Smith
I have purchased 6 cars myself and been with many others to purchase cars. Shawndel was by far the best sales person I have had the chance to work with! My gf and I drove over 3 hours from northern Illinois to purchase a 2023 corolla hatchback and couldn't be happier! Shawndel and their team went out of their way to make sure it was as quick as possible for us. On top of that he made sure to find us everything that should be with the car including warranty information before we left. As far as the price of the vehicle goes, the price was extremely competitive being the lowest priced and lowest mile example we could find! We walked out of the door with no surprise fees, no pressure, and nothing else but a smile! I highly reccomend purchasing your next vehicle from Jordan auto group and absolutely reccomend Shawndel!
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February 2024 by Monica Hall
Shawndel Gordon from Jordan was the absolute best. He made this my easiest car buying experience I’ve had to date. He was quick, speedy, and didn’t make me feel like I was pressured to get anything. Would definitely recommend purchasing a car from Shawndel !!
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January 2024 by Stephanie Siegert
Jordan Auto is our go-to for a few simple reasons. Staff is always very friendly, no pressure when shopping, and good transparency on any work that has been done to the vehicles. If you ever need to trade or buy a used/new vehicle, be sure to ask for (Shaundel) Gordon at Jordan!
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January 2024 by Russ Johnson
Excellent place to purchase new/used cars with non-commissioned sales agents. Zero pressure. Zero hassle. Just helpful, friendly people. I kept waiting for the catch...there wasn't one. It's a very refreshing purchasing atmosphere. First place I've visited in YEARS that allows a test drive overnight. They're still doing it like old dealerships did back in the day. Worth a visit. Even if you don't purchase at Jordan, you'll appreciate the way they do business.
