JCS Fireplace, Inc. is a family-run business that has been providing quality products and craftsmanship since 1996. Their goal is to ensure customer satisfaction, whether it's the performance of the product or the final appearance of the fireplace. The company is known for its professional and knowledgeable installation services, as well as the uniqueness of their fireplace designs. Customers have praised the company's attention to detail, prompt service, and ability to guide them through the decision-making process. Reviewers have highlighted the excellent customer service provided by the JCS Fireplace team, including Nate, Matt, and Diane. They have been described as attentive, efficient, and cordial, and have demonstrated the ability to resolve any issues that may arise. Overall, JCS Fireplace has a reputation for quality, value, and customer satisfaction, with many customers expressing confidence in the company's ability to help them make the best choice for their fireplace needs.
Great customer service with technicians who know what they are doing.
May 2025
Nate came out to look at my fireplace today and was incredibly helpful, explained to me what exactly caused the issue and was in and out in a matter of minutes. I'll need to replace my entire fireplace in the next couple of years and this will be my first call!
November 2024
Our pilot light would not stay on. Nate analyzed the problem and went to work to replace the thermocouple. He cleaned the entire unit. When he was done, it looked better than new. Nate was efficient and cordial. I would highly recommend JCS Fireplace.
