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March 2024 by Charles Guck
My taxes were done fast and the experience was easy for me from start to finish. My tax preparer Anthony was very knowledgeable and answered all my questions.
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February 2024 by Steven Hayden
Good people ?
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May 2023 by Mark Wieger
I went into the office on the 14th of April to finalize my taxes my tax preparer Charles was not there that day I had another person finish it up we signed it up owed $225 got everything taken care of supposedly sign the papers she was going to file everything and only to find out just two days ago on the 20th of May that our taxes have still not been completed nor filed.I sent our tax man Charles an email asking him to check on it he said he was no longer in the office for the rest of the year but would get back to me.Today I see a miscellaneous charge of $225 which is what I owe the state coming out of my bank and an email coming back from h&r block saying thank you your taxes have been prepared.Now I get survey asking if my experience? Not good at all obviously third strike for H&R for me.Unless you wanna pay all costs and fees and get a better agent I'm.pretty much done with 13 plus years of service with your companyMark Wieger
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February 2023 by Diana SISK
everyone is really nice, especially sherrilyn is so friendly person she is so sweet and super nice, she is the main reason we come there and you guys are the best in town we don't trust nobody else.
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April 2022 by Stephanie Palmer
When they have questions, they'll contact you, but when you have questions good luck getting a call back. I gave all of my paperwork to them over a month ago, but they simply never responded to messages asking about the status on our taxes. I finally had to go into their office the minute they opened on the morning taxes were due to wait until my tax person was scheduled. She never arrived, and their online coordinator had to help me. I asked him to have her contact me today to see where my state taxes stand, left another message on the automated message service, and still have no word back. If you're considering using these guys, I'd recommend going somewhere else.
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April 2022 by Lia Ping
I submitted all my tax documents with the Indian Ridge office on 3/31/2022. Since I did not hear for them for 10 days I called them last week to inquire. Their front desk looked up my name and said that someone is working on it and give you a call end of week, Friday. Did not receive any call. Today tax day, I called them several tines and left VM with no response. So I went to their office. I was appalled to find that she found my documents in a cabinet and it was left their since the day I submitted. not just that, the person who attended me said that you can get the extension on your own as it takes 15 mts and she had two more appointments waiting.although it was not her fault that it was left in the storage cabinet unattended for 18 days. I I believe her name is Miss Delphyne Alexander because that’s the card she gave me and wrote the name and phone number of the district managerAlrhough she did give me the name of their district area manager Mr. Todd Boldry.But that was just a regular branch number where you to leave voice message.I Feel that they are extremely unresponsible as they left all my tax documents in the storage cabinet and when I inquired they gave me false reassurances. On the last day of tax return I am left on my own to handle the mess they left me with to sort outI will never trust them for my tax returns ever.If there was an option of giving zero star I would have given that.
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April 2022 by Theresa Bailey
Old retired people that don't know how to do their job. I will never visit this office again. They were very unhelpful and not willing to do my taxes without charging me an outrageous amount.
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April 2022 by Jerry Raley
Friendly , helpful staff. Thanks, JR
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March 2022 by Kristi Cysewski
Daphne made us feel very comfortable and she took the time to find extra deductions for us.
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March 2022 by David Weaver
When they finished my taxes and gave me a call they sounded like they didn't care and was in a rush to get off the phone with me
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March 2022 by Lashea Gatheright
Great amazing service. I just wish it costed a little less.
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April 2021 by Connor Pearson
Tax preparer was lacking knowledge behind her industry of work. I feel as if I could have missed some things that would be vital for my return.
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April 2021 by Diane Crotty
Trust and friendships formed over the years. You have all the answers..very well versed.9
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April 2021 by Ollyce Prenkert
Quick and accurate service from Chuck Bultinck.
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April 2021 by Cameron M
4 th year in a row I owe more. Do not believe in your efforts
