-
August 2024 by greenth7
Gurley Leep Motorwerks service was disappointing to me at the last appointment.
-
August 2024 by Samantha Hensley
Thank you Bob for your exceptional service! You were knowledgeable, kind AND FUNNY! And absolute 10/10 with the best dad jokes.
-
August 2024 by M K
Buying a vehicle here is good. If you care about your vehicle DONT DO ANY SERVICE HERE!! THEY WILL CAUSE DAMAGE!!! THEY DONT CARE!!! Took my vehicle in for an oil change and tire rotation yesterday 7-22-2024. Even had an appointment and waited 2 hours for my vehicle! Three of my rims are damaged!!! EVERYTIME I GO HERE FOR SERVICE THERE IS DAMAGE TO MY VEHICLE!! MY VEHICLE IS ALL BLACK INCLUDING THE RIMS!!!
Went in to see the manager Jesse 7-23-24 and he blamed all the damage to my rims from the road! The center caps is from " corsion" it magically appeared after they were done servicing my vehicle!!!
-
July 2024 by Laura Sanchez
I just bought a vehicle at Gurley Leep. Came all the way from Fort Wayne. When we started talking to Bob, i knew he was our guy. Bob is very knowledgeable and patient; I changed my mind about the features I wanted in the vehicle, and he was very accommodating and reliable. He stuck with us in the whole process. He is very customer service oriented. He has great qualities that make him a great salesperson, and that is why I didn't buy the vehicle in Ft. Wayne. I will buy my next car from him and I am recommending him to my friends and family. :)
-
June 2024 by Amy Nedderman
Michael at Gurley Leep motorworks made it so simple for me. I don't know much about cars and this is my first lease. As a single mom, its intimidating to go into car dealerships but Michael was very communicative. My biggest thing was convenience. When I booked I was asked if i wanted to wait at the dealership or if i needed an uber or something. It was fast and my busy schedule appreciated that. I really liked that Michael was able to explain future maintenance timeline needs and help get me set up with the VW app. 10/10 :) I had to pick my car up after business hours due to my work schedule and Michael helped facilitate a safe/smooth pickup.
-
June 2024 by Chris Pucalik
This is the second car I have purchased from Jeff. He understood the reasons for my wanting to trade in my vehicle. He arranged a no pressure test drive of the vehicle I was interested in and explained all the features. I was offered a fair trade for my vehicle. Jeff searched the data bank for the color and features I was looking for, found it and I took delivery four days later. He once again went over all the features and assured me I could call any time with questions.
-
May 2024 by David Hillier
Change nothing. The operation at Gurley Leep VW is perfect the way it is.
-
May 2024 by Tad Dill
I initially faced issues accessing some of my vehicle’s features after purchasing. After contacting Mercedes, they confirmed that my vehicle was equipped with these features and diagnosed it as a tech issue that could be easily resolved at my local Mercedes service center.
Subsequently, I contacted Gurley Leep Mercedes and spoke with Fred Foulks, who informed me that my vehicle did not come equipped with the features and that he would not be able to assist me. Confused by this contradiction, I reached out to Mercedes again, and they reiterated that my vehicle did indeed have access to the features.
Despite their reassurance, I made six to seven calls between the Mercedes Support Center and the Gurley Leep Service Center, only to be dismissed by Fred. He insisted that his experience alone was sufficient to conclude that the Mercedes Support Center was mistaken.
To address the situation, the Mercedes Support Center emailed Fred Foulks detailed vehicle information and contacted the Gurley Leep Service Center to inform them of the features offered with my vehicle. Mercedes graciously documented these interactions.
Upon contacting the service center again, I spoke with Fred once more. He claimed to have overlooked the email and denied ever being contacted by Mercedes. Despite my pleas, Fred refused to contact Mercedes, asserting that he and his foreman “knew what they were talking about.” When I offered to visit the center and call Mercedes myself, I was threatened with a $185 charge for having him communicate with Mercedes. Dissatisfied with the service, I was advised by Fred to “find another service center.”
Following his demand, I drove from Mishawaka to Kalamazoo to seek assistance from another service center, which promptly resolved the issue. Both Mercedes and the other service center were perplexed by Fred’s behavior and level of service. Not only was Fred incorrect about the issue, but he also displayed condescending behavior, rudeness, and a refusal to reconsider his stance in the face of evidence. Consequently, I spent hours on the phone with Mercedes and had to drive 50 miles to another service center for a ten-minute fix.
It is unfortunate that I will now be required to drive to Kalamazoo for something as simple as an oil change, but my experience at Gurley Leep falls far short of the standard of service one would expect of Mercedes. I have filed a formal complaint with Mercedes and have recordings and logs to document this experience.
-
May 2024 by Angel Faith
Communication was great. Service was impeccable. I got my car brand new at Gurley Leep in 2018 and my car is still running like it’s brand new thanks to their services
-
May 2024 by cjavalley
Amy in the service department was very helpful and took care of me arranging rides to get me out and about while car being serviced.
-
April 2024 by Sally Christeon
Everything was very easy. Scott Stephan did an excellent job.
-
April 2024 by nate h (nate h)
I’ve bought several vehicles from them and never had a single problem with the sales or service department. Great and friendly staff.
-
April 2024 by Dillon Kaminski
Purchased a used car here. Customer service was great until car needed repair. No help after that. A tune up was done on the car incorrectly and parts broken, they refused to repair their mistake. Also after another shop diagnosed a loud brake issue they found that the brake pads were the wrong way. Shortly after purchasing the car the waterpump and sensors had to be replaced. Sure its a regular maintenance item but ONE WEEK AFTER PURCHASE!?!? Have had nothing but problems with the car. I recommend going elsewhere for service and cars. Since I fixed these issues, the car has been great and reliable. Just not what I expected buying from a dealership.
-
April 2024 by LuringWriter132
Taddley was an amazing person to deal with at Gurley Leep he was thorough and was very honest about what I was driving it was an amazing experience and he was a wonderful person to deal with when/if I buy another car I will most definitely be going back to him Taddley was amazing
-
March 2024 by Anna McKeever
Jeff was very helpful in helping me find exactly what I was looking for - I especially appreciated him going through the spec sheets for each potential model!
