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July 2023 by mannyfresh353
This place is a mess. I dropped my vehicle off per the instructions of my salesman the night before the scheduled service. They called me the next day because they didn't know what to do with my vehicle. I explained what was to be repaired and they said they would take care of it. I called back three days later to check in on the status and was told they didn't even have the part. To further complicate things they weren't even sure when it would arrive. I explained that the salesman assured me the part was already there. They said never listen to the salesman because there is poor communication between the two departments. That was the one thing they were absolutely right about. I ended up having to go back and pick my vehicle up. Supposedly they will call me when the part comes in but I have a feeling I'll be calling them back instead. It makes me regret even purchasing a vehicle from Gurley Leep.
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January 2023 by Linda G.
Made an appointment for an oil change and tire rotation for 9:15 am. When I scheduled online, the website said that I could not wait there. I had to take an Uber somewhere or have someone pick me up. I live an hour away in Warsaw. I decided to go across the street to Rise N'Roll to wait for my car. When I arrived, an unfriendly woman with glasses and reddish blond hair told me that I had a drop off appointment and that my car would be ready early afternoon. I said I wasn't going to walk up and down Grape Road for hours waiting for my car. She said I could reschedule and choose a wait appointment. I told her to cancel my appointment. She said, "Ok, you can back up." This is the 3rd time going there and this is the first time I was made aware that they had wait vs. drop off appointments and when you choose drop off, they work you in between the wait customers despite having a specific appointment time. If they were interested in my business, after she explained the appointment system, she would say, "In the future, look for a wait appointment but we will try to get your car done as soon as we can." Again, I had to drive and hour each way to get to this dealership. I believe strongly in going to a VW dealership for my VW care. As I write this, I am sitting and waiting for my car at Team VW in Merriville. It is an added 30 min each way but I have always been treated well here. Also, will add, I have had problems getting into Vorderman in Fort Wayne which is an hour away as well. Appointment are hard to get unless you plan to schedule far into the future.
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January 2023 by Gina V.
Hats off to Jordan Armold at Gurley Leep Motorwerks who sold me a 2023 Audi A6 Allroad! I had had a terrible experience with a dismissive, argumentative salesman at another Audi dealership where I bought my old Audi. Was not looking forward to buying a new car. But Jordan was professional, fun, easy to deal with, and helpful, esp. with all the new technology. He listened to me and showed me how my new Audi would fit nicely into my lifestyle (camping, National Parks, etc.) Brandon, the finance manager, was a good listener too. Listening is IMPORTANT. I'm enjoying my beautiful car!
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December 2022 by Michelle W.
First with the positive. When I bought my car here last year,everything went well. They looked up the accident history on Carfax,and everyone in the finance department was very helpful in finding a good loan plan for me. Considering my vehicle is 8 years old,and had over 100,000 miles on it when I bought it,it has performed quite well. Now for the negative. Somewhere along the way,communication is sorely lacking among the staff,or someone somewhere is messing up in the scheduling department. Several times,my appointments have been cancelled or changed at the last minute because they underestimated how long the work would take,or my part didn't arrive(which I have been waiting 8 months for!)But the last straw came this last week,when my appointment was changed to this week because they closed early that day(which I have doubts about)Then today I get there,and the sales rep looks at the mileage sticker and tells me the synthetic oil needs changed only at 7500 miles,and to call him directly to make my next appointment,and sends me on my not so merry way. I always have gotten it changed at 5000 miles,so someone royally messed up in the scheduling department,or someone else doesn't want me there anymore(why I don't know-I'm anything but a problematic customer!) Everyone has different needs,so I'm not saying nobody should go here,but my business for one is going elsewhere as of tomorrow!
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October 2022 by Jody F.
This whole establishment isn't a fun experience and they are certainly unorganized when it comes to time frames. Most of the staff was rude and It doesn't seem like anyone here likes their job outside of the nice finance lady. We purchased a new car from here, was told the time frame was a week out which ended up being two months. We had to ask out sales guy countless times what was going on after placing a deposit on the car. Sometimes we'd never here back until we asked again. We definitely felt like a burden. Anyways, the VW finally arrived and the paint was damaged from shipping. Which isn't the dealerships fault but the process of repair is another story in itself. Nothing was fast or fun at this dealership.
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June 2022 by Emily W.
My husband and I purchased our 2017 Yukon XL almost 2 years ago. From Gurley leep. Ever since purchasing our vehicle we've had nothing but issues. Within the first 3 months of having this new vehicle the brake blower went out. Causing dangerous breaking situations with with my young daughter in the car constantly. After not one but two visits to the service department they were able to finally figure out what was wrong. But I had to take it to a different location for them to properly fix it. A couple months later my park assist stopped working due to a dysfunctional sensor. Fast forward to having my truck a year and a half we took the vehicle in to voice our concerns about the transmission. And how the vehicle was shifting hard. Once again it took multiple times being brought to the service center for them to tell us that it was in fact the transmission. Each time we've taken this vehicle to said service centers at Gurley leep to have things looked at due to our warranty. We've had to pay a $75+ service fee over and over. I haven't even had this vehicle back a month and now my ABS light is on, my traction control light is on, my park assist is no longer working, and my service trailer brake system light is on as well. When we purchase this vehicle it was only 2 years old and has had routine maintenance but has caused us nothing but problems and we poured endless hours and money into it. This truck has literally spent more hours at the service center than on the road with me driving it.
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February 2022 by Derek Spier
Went it for a check engine light. $400 just to run diagnostic and install new software!! Ridiculously expensive.Then the predatory service department sold my wife an unnecessary bill of goods for an additional $1,400 that unfortunately she agreed to. Never again will we ever use them for service!!!! They are crooks.
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December 2021 by Jennifer Lutz Bye
Love our new Taos! We worked with Richard Williams. Highly recommend. ??
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October 2021 by George G.
Rude employees, incompetent service combined with low quality work, you will be left with a broken down vehicle. I am amazed by the attitude and inability to accommodate repairs for poorly performed repairs. I had my car towed in here and repaired. Paid for routine servicing at the same time. The Audi warranty covered very little and the work performed didn't last as the car started leaking oil again within two months. I've had other dealers do a wonderful job but this place doesn't care about quality or customers. Audi USA should shut them down if they are incapable to perform basic repairs.
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October 2021 by Sabrina Faye
Zach K was so great with assisting me in purchasing my new SUV Lexus. He found the perfect fit for me. I’d recommend him to a anyone. Thank You Zach…
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September 2021 by Chelsea Baiz
Zach K was extremely helpful and informative during the process of buying my Jeep! He worked very hard to make sure I got something that was reliable and in my price range! Definitely recommend this dealership over many others in the area! Go see Zach !
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September 2021 by Tiffany B.
Walked in today to look at a vehicle and Bob was incredibly informative, kind, helpful and very knowledgeable. Bob helped me navigate so many features on my new car that I didn't even know was possible. Everyone at the deal is hip was very kind and I'll be happy to do business with Bob again any day.
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July 2021 by Jackie L.
We just completed a purchase of a new Audi Q5. We traded in a SUV with the purchase of our new Audi. I then thought our old SUV might be of interest to our Son. I contacted Gurley Leap multiple times and they always said they would call us back, but they never did. After three days I finally got in touch with Mark the manager. He gave a price on our trade in SUV that I thought was very fair. I told him my son would contact them the next day to purchase our old SUV. He did and they told him it had sold. I then contacted the manager working 7/31 and he told me, "we our not in the business of holding cars but selling cars!" Who treats a customer this way, I guess integrity and ethics is not part of Gurley Leap's business plan. If they our interested in selling cars they failed to have the insight to understand they just lost all future cars sells to our extended family.
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July 2021 by Chuck M.
I wanted to order a Mercedes G-Wagon for my wife. I asked if there was a premium over sticker price. I asked three times, and was assured there was not. I have the texts to prove it. We put together our order and sent it over. The next I here from the sales guy is the manager has decided that they should get $10,000 over sticker. Mind you, this is a vehicle the dealer doesn't get as a stock car from Mercedes. So without this order, there's nothing to sell. I was shocked. I came back later in a conciliatory move and offered $2,500 over. I was told $5,000 over was the minimum he would accept. So for $2,500 dollars the dealer didn't sell a $171,000 car + $2,500 bonus. And won't get it. And lied to a customer. I expected more from a Mercedes Benz dealer.
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June 2021 by Thomas Hoff
Very friendly sales & service staff. Totally accomodating. They went out of their way to get me what I needed and fast too.
