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August 2024 by Darla Burton
Their service department sucks!!! They told me they ordered the part for the recall on my car back in May. They said they would call when it comes in to schedule an appointment to fix the issue. Just had my car at Tyler Kia for a repair and they fixed the recall. I was told that Gurley Leep couldn't have ordered the part for the recall because you can only order it once per VIN number. I don't recommend Gurley Leeps' service department at all!! Tyler Kia will continue to get my business from now on.
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August 2024 by Troy Randash
Terrible experience. Service techs are lazy and/or incompetent. Service staff never has any ideas what is going on and takes days to get back to you when you ask for updates.
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August 2024 by B.A Brackus
Very pleased with the entire experience when l had my vehicle serviced here, Great communication! and Friendly Staff! Thanks Robert ?
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August 2024 by Maria Woelk
I had my Niro EV in last week for a recall. 1st, I scheduled thru my Kia app. I then called to see how long it was expected to take, because the app didn't say. The service department said they couldn't get the new part in time, so I rescheduled. I also needed to drop my car off first thing & leave it all day, which I can do, but it's annoying because the dealership was 40 minutes away from my home & their complimentary Uber service doesn't go that far. It would be nice if they offered a way to help customers who lived further away, since there aren't many Kia dealerships in N. Indiana.
The day of the appt, my husband followed me there & I dropped the car off. Rob took all my info & away we went. Rob texted me around noon, letting me know my car should be ready by 4:00, and I should get an inspection report in my email. 2 1/2 hours later, I got a call from Rob, saying that they couldn't finish my car in one day. He tried to claim the recall was new (which is only kinda true - it's about 3 months old), and they weren't aware of everything they needed to do when they scheduled it. When I told him I knew it wasn't a new recall, he admitted that it wasn't, but that they've not done this recall yet. (Why didn't the mechanics read up on what all had to happen after the car was scheduled? If I knew it involved pulling the battery off and putting in new coolant, I would have known it would take a while.) He said they would put my car back together and I could pick it up and reschedule it for later. (Not fixing the recall is a fire hazard and also probably not possible given how much they had to take apart to fix the recall.) He then called me back 2 minutes later, saying they changed their minds and they would have to keep the car, but didn't know when it would be done. Then he called back 3 minutes after that, changing it again, and saying the 2 EV certified mechanics could juggle their schedule to get my car done the next day. This was extremely frustrating, as I was trying to communicate with my husband at work about the changes, since we were sharing his car and interrupting my day. It also was unprofessional that they wouldn't settle all details before they called me.
They did get my car done the next day. When my husband and I came to pick up my car shortly before closing, all the customer parking spots were full, but we weren't sure if they were actual customers (there weren't that many customers around that we could see), or cars dropped for service, or what. So my husband dropped me off up by the building, and he drove around to find parking.
I started talking with Rob at the counter, asking questions about what they did, and signing papers. My husband came up (after parking next to cars for sale because there weren't any other spots) and it was only then that Rob would explain what they actually did to my car, while only looking at my husband. It was offensive to me as a woman, the only person he had dealt with in person, on the phone, or by text, and the person whose name was on the account, that he wouldn't explain what they did to my car. I understand a fair bit about my car, and would have appreciated knowing exactly what was done to my car, so I know to watch things like my coolant level, which I do on my own, without my husband's help. (What they did meant they had to empty and refill the battery coolant, and this means the coolant tank needs to be watched for air bubbles working their way through the system and then needing a refill on coolant.) If my husband wouldn't have walked up, I would not have known to watch for this.
All in all, it appears they fixed the recall, and my car works. It just feels like customer communication needs lots of work. And more customer parking would be helpful, though I understand they are rather landlocked. Oh, and I never got my inspection report, because, after all of
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August 2024 by Mary Perjesi
OJ took his time & walked me through my dream car. Took me on a drive because I didn’t feel comfortable driving it on my own then let me practice a bit in the parking lot! He is one of the good ones!!
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August 2024 by Stephanie Birkle
I contacted Gurley Leep to get a recall on my Kia Sorento fixed. The first time I went I had to reschedule because they didn't have the part the second time I called the day of to make sure they had the part, which they didn't. So, I had to reschedule again. What is so frustrating is both times I rescheduled they couldn't fit.me.in until a month later and the recall for.my car wasn't a minor fix. The recall stated that the engine could catch on fire while idling. Does that sound like something you want to keep putting off? Anyway I called Tyler Kia and got in right away. Gurley Leep might o.k. for car sales but if you need something fixed I would go elsewhere.
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August 2024 by Henry Hill
Bought a vehicle at gurley leep subaru first- eventually they wasted my time, lost paperwork for service visit that i was waiting for- never contacted me about anything-service dept was a joke. Unorganized & a mess. Also want to charge $100 to change an air filter thar costs $30. $70 for labor? And a $300 18000 mile “service” that according to the service tech- “ I think they add an additive” when i asked why so high. Anyway bought a Kia later - went in for first “free” oil service and asked to rotate tires - which cost $30. Service tech was pleasant and professional - way more than at subaru. Service was done - was told it was “washed” - but apparently not dried, -it was 90+ out that day and it was sitting in the sun totally covered with white water spots. Totally. Windows - everything. Was clean when I dropped it off. Every setting was messed with - heated seat was on - climate control was on heat and manual ( 90+ degrees in the summer as i said). Radio messed with, remote died after we got home. Tires had “x”s on them from rotating them for whatever reason. Will never go back to any Gurley Leep dealership ever again. Both subaru and kia are unprofessional and unorganized. Regret ever stopping at either one - i had warnings when i was buying - but i felt i needed a car at the time and went ahead & purchased anyway.Also complained to Subaru - got a email saying they were “assigning an agent” to my complaint- then never heard from them again. Never want to but another car again. Worst experiences ever.
Theres much more i left out - afraid I’d run out of text. I just hit on some of the major stuff plus I’ve only had both vehicles 2 years.
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July 2024 by Lynn Mullet
Warning!!! Do not buy a Kia Sorento with a 4 cylinder engine. I have a friend that bought a new 2020 Sorento from Gurley Leep Kia and in less than 3 years and around 100K miles it started consuming oil. At first about a half quart per 500 miles, but now it is using 1 quart every 250 miles! Gurley Leep Kia told us there is nothing they can do because oil consumption is not a warranty issue. Now, due to the oil issue, her car has a code for the catalytic converter inefficiency and it is running very rough. Still Gurley Leep refuses to help this widow lady that uses this vehicle for income. If Gurley Leep replies to this and states they were not aware of this issue, they are not telling the truth. If you must buy a Kia, definitely go to a different dealership!
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July 2024 by Solomon
Barely answer my calls. They have no mechanical experience there. Honestly just really bad experience. Do NOT go here
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July 2024 by Rayon Barber
I will never purchase another vehicle here! I got a car from them in March by April the transmission was going out took it to get serviced and bolts were broken off my exhaust as well old sensors being put onto the new transmission. The GM(Brad) still hasn’t reached out to me after multiple attempts of trying to contact him
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July 2024 by Brian Richmond
Kim was the best. Helpful and kind. Made my experience very easy.
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July 2024 by Tyler Leigh
Super helpful and kind service. Kim was great and helped find me the perfect deal for my car.
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July 2024 by Lauren Leigh
The service department at this Kia is abysmal. I’m not usually one to write reviews, but I feel obligated to share my experience. I dropped my car off at 8am for servicing and Shelle gave me a guaranteed pick up time of 5pm. They sent me a message saying I could text a number to check on the status of my car. Well, nobody ever responded to my messages. All day long. At 4:42pm, I called the dealership to see what was up. They read me a laundry list of services they needed to perform and needed me to sign off on them. I said … okay, but are you going to be able to finish all of those things in 18 minutes? The man on the phone apologized and said he would need to keep the car until the next day. I asked what they have been doing for the past 8.5 hours and why they couldn’t have sent me the list of services the car needed before 4:42pm… He just kept apologizing and saying they were busy. Mind you…I made an appointment. I asked if they were planning to give me a loaner car or pay for my rental and he laughed at me and thought I was joking. PLEASE do not use the word “guaranteed” if you mean to say “maybe probably not” …
I also asked them to take a look at the slow leak in one of my tires. He said he didn’t notice anything wrong. Meanwhile, my husband found the issue in a couple minutes. They just rotated the tires and didn’t even try to find the cause of the leak. I took the vehicle back to the dealership to see if they could patch the tire and they told me I needed an appointment and the next available was in 5 days. They couldn't even look at the tire (even though I knew exactly what was wrong). Negligent and unprofessional.
We went to Discount Tires. They took care of it immediately and didn’t even charge me. I tipped them of course and I’m writing this review as I wait for them to do the job that Kia should have done in the first place.
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July 2024 by Erin Camburn
One of the worst experienced we have had at a dealership. We went in and test drove a vehicle, like it and told them we would like to buy it, from that point it took over 2.5 hours for us to sit down with the person to close on it. During that wait we sat in the salesman's office/cubicle and he flat out disappeared for over an hour, so we could not even ask what was taking so long, or how much longer it would be. We asked ahead of time what our interest rate would be and got the run around and were never told until the very end, which at that time was past 5:30 PM so there was no way to get a hold of our bank and see if they could provide a better interest rate. We also got a HUGE guilt trip from the person doing our paperwork about the extended warranty, even though we told him we were not interested several times, he even went to the extent to say that we had to sign off that we didn't want it so that he could not be held liable. The icing on the cake was after we had signed everything and were walking out we were given the key to the vehicle, we asked for the second key and the salesman told us that there was only one key.....we just paid $30k for a vehicle with ONE KEY. When we asked how much a key was we were told we would have to ask the parts department which was closed for the day, but the salesman did tell us a key to just open the door was cheap and we could probably fine a used key fob on EBAY. We have also left a message for the manager to call us back to go over our experience EVERY DAY since this happened and have yet to receive a call.
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July 2024 by Roseann Williamson
Kim was wonderful!