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November 2023 by David Kastner
Wow! Very impressed with their Detailing option! Brian, the detailing manager, CALLED ME BACK when he had a cancellation!! He could have easily just cruised through his Saturday, but he didn’t, he got my car in and the car is as good as new!!! We’ve never had a professional cleaning done for this car and it had about 5 lbs of sand and another 5 lbs of dog hair- I wasn’t that hopeful when I dropped it off- WOW again! Brian worked so hard on my car- stayed a bit late (I’m sure because my car was so terrible) and was professional and smiling throughout the transaction. Brian is a PRO!!!
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November 2023 by Jennifer Castaneda
I have been a VIP member for over 10 years and wouldn't trust my car to be cleaned by anyone else. Drive & Shine rocks!!!Services: Vacuuming
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November 2023 by tammy jetter
After my car wash I felt like something was wrong with my car, I called them and Mike drove down to the gas station and checked my car out for me. I was completely blown away by this level of customer service. It turned out to be nothing, but I am so grateful to them. They have my highest recommendation!!!
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November 2023 by Jeff Cudworth
Charged $110 for a "platinum" oil change and wash. Made mention that my tire pressure was off and was told it would reset itself. Had to correct the problem myself. Don't know what was platinum about my car wash. It sucked. Very disappointed and will not return.Service: Oil change
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October 2023 by Pamela R
Do NOT give them your business! My husband visited them a few months back for a basic car wash service and they signed him up for their VIP subscription service without his knowledge/consent! We didn’t catch the reoccurring fee until now. When my husband brought it to their attention, they blamed him for not knowing even though, again, he did not know or consent and they never got any of his information which is required for the subscription service. Now they are telling him they may only be able to refund him some but not all of the money. Completely wrong and unprofessional for an establishment to basically steal money from you and then blame you for it??
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October 2023 by Anna Lynn King
First time I've had my car professionally detailed. And I am very happy with the results. The facility is quite clean, both inside and out. They are professional, courteous, and very detailed in their work. Made sure I was completely satisfied with my car, before I left. I will for sure be a return customer.
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October 2023 by Stephanie B.
Dakota & Kami were very informative on my vehicle needs. Understanding of what I wasn't able to get done during my visit and when best to schedule for future service. And of course it was quick! Thank you Drive & Shine.
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September 2023 by L Keys
Got “interior clean”. Center counsel not vacuumed or wiped down. Back hatch not vacuumed either. I know this wasn’t a full detail but I have been to other car washes and had a much better outcome for $50. They did say that I could go back thru but there would have been 7 cars in front of me and I didn’t have time to wait.
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September 2023 by C Donald
I thought everything was fine until I saw my windows in the sun. The wash left a film on my windows that won't come off. When I rub the windows, it sort of comes off, but when I look at them in the sunlight, the film is still there. Ugh! They told me to go through the wash again. Naw, I don't know what y'all got going on.
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August 2023 by Victor Morales
I recently had my car detailed here and didn’t have a pleasant experience at first but after the car wash manager Connor went out of his way to spend extra time helping correct some the mistakes that were made he made me feel happier with the overall experience. The next day I got the opportunity to speak to Matt who is the general manager of the store and was able to sort things out even more. In the end Matt and Connor both went above and beyond to make sure I left happy and I’m very satisfied with my overall experience at Drive & Shine of Mishawaka
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August 2023 by Victor M.
I recently had my car detailed here and didn't have a pleasant experience at first but after the car wash manager Connor went out of his way to spend extra time helping correct some the mistakes that were made he made me feel happier with the overall experience. The next day I got the opportunity to speak to Matt who is the general manager of the store and was able to sort things out even more. In the end Matt and Connor both went above and beyond to make sure I left happy and I'm very satisfied with my overall experience at Drive & Shine of Mishawaka
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August 2023 by Stesha Kiefer
I was very impressed and pleased with the service I was provided! I had several questions about tires/tire pressure/fuel consumption. Dakota took the time to answer and explain all the questions I had very efficiently. Although it was a quick service he made sure to make me feel valued as a customer. He greeted me with a smile, was friendly, very knowledgeable and even helped me upgrade my membership! This is the best Drive and Shine experience I’ve had and will be a repeat customer. Thank you Drive and Shine!
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August 2023 by Courtney Baker-Beck
I use to love coming here for the $30 oil change that is now only available to VIP guests. I am not interested in being a VIP guest, considering that I only come here for oil changes. That I am sure is going to change though due to the cost. Goes to show that these companies can AFFORD to sell at $30 but won't unless you pay more money to become a VIP member, just so they can haggle you out some more money. Seems to be what almost every company is becoming anymore. Also I went to the Drive n Shine on ireland rd. 2 months prior to this visit. At the one on ireland rd they only told me one thing on the sheet was something that I should have done to my car. This location had almost everything circled on the sheet except for like 2 items. Make that make sense...if I came 2 months ago and only had one of these items and now I have all but 2 on the sheet within 2 months..then something just doesn't seem right here. Seemingly another way to get my money??? Maybe. Should I try at another drive and shine to see if they say the same thing as to what needs fixed and compare from there??? I just may. But more than likely I won't be back to get my oil change here because of the pricing. There are other places that offer oil changes at less than what Drive and Shine is selling them at. Granted you get a car wash "free" with an oil change, but anymore these automatic car washes scratch the hell out of your car.
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August 2023 by Melissa R
Pretty disappointed with the interior clean I got. They basically just washed the windows, wiped the dashboard, and did a cursory vacuuming. I purchased the $50 wash with interior clean plus tires. The wheels looked like someone had just brushed a rag across them, the center console and shifter hadn't even been touched, and there were numerous places throughout the car that were still dusty and dirty. Now, my car was dirty. It gets a lot of hard use. But I took the time to empty literally everything from it before driving over, to make the cleaning easier, and still ended up with a slapdash job at best.Service: Auto interior vacuuming
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August 2023 by Stacey W.
They suck balls!! You couldn't pay me to go there again.. been there once before and they did alright not this time I am not even a lil bit happy with the results
