-
March 2024 by Grace A.
I never write reviews but I have to, I was amazed on how my customer service I got from Joshua S on Grape road Mishawaka. I'm newly 18 and was looking to get a new phone. Entering the adult world I didn't know about all the things that you have to do. Joshua was super patient with me. We had wonderful conversations while we had to wait 30 mins for my old phone to transfer into my new phone. He explained things in ways I could understand it. He never got annoyed when I asked to look at multiple cases or screen protectors and he would explain how each of them are different. I felt very safe and understood working with Joshua S. Amazing service. I hope he sees this and is recognized for his wonderful service.
-
February 2024 by Phillip Gray
Zack was a huge help with the new phone!
-
February 2024 by Stephanie DeLosSantos
The staff at AT&T are always so knowledgeable and helpful! Josh at AT&T on Grape Rd. was so awesome! I always enjoy my experience at an AT&T store.
-
February 2024 by Ricardo Rosas
I worked with Jarrod to help me get my account set up ran into a bit of issues but the team there helps each other out. I worked with Jarrod and Thomas and they got me squared away! Thank you, will be going back for all my needs!
-
February 2024 by Courtney Haynes
I worked with one of the managers, his name was Damon and he was very kind and knowledgeable!
-
January 2024 by Rosa Zelaya
Hello, today I needed help and I found Kevin, he helped me a lot and was very kind. Kevin I asked his butler to give me a solution and to approve a credit to my account since I have been scammed for a year with more than $600 and I wasted a lot of time trying to solve this problem and I did not have any solution from the butler. I am not happy with the company why my personal information left this place T&T and I have been a victim of scam.
-
January 2024 by Marjorie Williams
The staff at At&t were very knowledgeable & quick with my service
-
January 2024 by Project927 Programming
Assistant Store Manager Kevin Q provided my family with the best customer service we’ve ever received from AT&T.We recently upgraded our phones at the Mishawaka Day Road location (Grape Rd). It helped to make an appointment ahead of time online - staff was very busy tending to customers.Kevin was professional, polite, knowledgeable, efficient, and made us feel like a priority. He set the standard for the store that day. Employees like Kevin make a company look good. If we had the choice, we would ask for him every time.-Dave and Liz Ruiz
-
December 2023 by Richard Baxter
I made an online appointment- two people without appointments were taken before me. The Service rep was moderately helpful- promised to call customer service to request a refund- then at the end she told me to call them- auto pay dropped off my account and I'm paying more (she fixed this but I need a retroactive refund) and I've been paying for TWO insurance plans- she also fixed this but, again, I would like to see a credit to my statement.Follow up—-the assistant manager called and addressed every issue- took some time to examine old bills and issued a retroactive refund- this turned out to be great customer service
-
November 2023 by Kevin Villela
Carly worked with us for several hours and was able to patiently solve all of our problems. We came out with a better (and cheaper) plan and 2 fixed phones! She went above and beyond, very persistent with her problem solving and a great attitude. Thanks a lot!
-
November 2023 by Aaron Gorski
Steven was fantastic! We came in to upgrade our plan and he not only did that but also trouble shooted some issues that we weren't fully aware we were having. If I have to come back into the store I'll definitely see if he's working.
-
November 2023 by Dalton Bogaert
Steven was very helpful and answered all of our questions. He gave us information on new products, services and gave us helpful information.Steven is very knowledgeable and easy to talk to. Very easy to work with.Thank you to Steven for all your help.
-
October 2023 by Terri Scott
Forest was very helpful, greeted me as I walked in and answered all my questions. He added what was needed to my phone and is going to follow up with me in a week or so on another item for my Mom. The customer service was excellent!
-
October 2023 by Jackie
Service was great Steven was awesome I wish I could take him home with me cause he explained things so well and he is very patient
-
September 2023 by Laura Lacopo
Stephen was very helpful and knowledgeable. He went above and beyond looking for different potential promotions that we could use. He was thorough and triple checked our phone for accuracy. He was very professional and personable. Thank you Stephen!