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October 2023 by Betty Denman
Very good
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October 2023 by Tiffany Smith
If I could rate negative I would I have never rented from a worse storage facility or dealt with a worse company then storage rentals of America. I went through them because they had what seemed like a good deal online and from day one nothing but trouble. It took me 3 days for them to figure out what key they needed to unlock my unit after I done had to move to a whole another unit. And that's just for me to move in. Then a couple months go by no issues thank God and then my storage unit gets broken into twice. Remind you they have no cameras at all no security nothing even though they send you a bogus gate code. So the first time my unit gets broken into it had to have been either a Thursday or Friday, but I didn't go there until Saturday. So obviously as soon as I get there and notice my unit has been broken into I called right away and they're closed of course I get there after hours customer service which they pretty much just tell me to get whatever is important out of there and just leave it unlocked and closed and I'll have someone call me on Monday. The whole week next week goes by nobody calls me I keep calling can't get a hold of nobody can't get no help. That weekend my unit is broken into again remind you I went and got my own locks that were supposed to be uncuttable and somehow the people cut through them. So I call back yet again after going and purchasing more locks. They tell me to file a police report it has been at least a week and a half or so since the first incident I'm not trying to bother the police with issues that happened that long ago cuz there's nothing they can do anyway so I let it go I take that loss. I was supposed to receive my second month free which of course never happens. So I contacted them about it because I knew I wouldn't have money to pay my units rent that month so I figured they would give me the month they owe me to help me out I keep calling like three or four times trying to get a hold of somebody about it and I was told pretty much that they would take care of it and I was good. Then a couple days later I get a notice in the mail saying that they had a lein on my unit I cannot access it. And that they were charging me for a auction fee twice somehow even though my stuff hasn't gone to auction and I called of course they said a manager would contact me but still hasn't happened so I'm losing everything I own. And they don't even care enough to call me back. Do not waste your time or money with them because they do not care about you and I will be filing a complaint with the BBB
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June 2023 by Tazor D
Will update later. Did have issues with a link they had sent that we needed to sign. I also believe they said a lock would be inside the unit, if so, it was missing. Will edit how the process goes. Hopefully a five star!
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February 2023 by Jeff Bingham
The people I dealt with were friendly and did help me with ease. But when I went to the storage site. I was not pleased. There was no security gate, it's wide open and there are no security cameras. I'm not real pleased with the security of this facility. The first unit that they gave me actually had somebody else's property in it. So they gave me another unit which was empty and cleaned and no lock. I had to drive back to the main office in Elkhart Indiana to get a lock. In fact they gave me two locks. Which I am comfortable with that. But I am not comfortable with the security that is lacking at this facility.
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January 2023 by Brody Tim
My storage unit was broken into and all of my items were stolen and they told me that i was liable for everything and of course the gate didn’t work and the cameras weren’t working as well
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January 2023 by Marshall Bettendorf
The staff was awesome and were more than happy to provide assistance in several areas. Would recommend this facility 200%
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January 2023 by Jeannie Peterson
Definitely recommend! Clean and easy to access. Staff are always reaching out to make sure needs are met! Price w/insurance very affordable! Check them out!?
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July 2020 by Al Pinto
I will first say that the local staff, property management and technicians are friendly, caring and responsive. We are however disappointed with this facility as we had one break in with loss of property (time & money) and then another attempted break-in. This facility has no fencing, security lighting, video cameras. It is located in a more secluded location which makes it a very easy target. During the course of our break-in we were advised by local authorities that this has been a frequent occurrence at this facility. This facility has a near full occupancy. Given the amount we are spending per month for two storage facilities I can imagine this to be a profitable location. Nonetheless I feel Staylock has a responsibility to at least attempt to secure the facilities. What are we paying for? It is my hope that Staylock will invest in their property and secure the location. I do not recommend storage at this facility.
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November 2019 by cece riedel
Storage unit that is close to home. Employees are nice.
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November 2018 by Janet Anglin
It is not temperature regulated. My daughter lost all the stuff from her house do to mold.
