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May 2023 by Elizabeth C.
KIM IS AMAZING!!! Second time she helped me at this location, all I know is she made my trip to the post office a great experience!!! Thank you Kim!
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January 2023 by Diane M.
I like this location. I haven't experienced rude workers only rude customers.....these people are just trying to do their job. 4 stars because they are a little slow
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December 2022 by Lupe E.
It has been THREE years since we have had a regular mail carrier and as a result, carriers that deliver our mail do it solely as overtime and they are usually new, too tired after their regular shift, or they deliver the mail super late at night (as late at 10pm sometimes). As a result all these carriers don't pay attention to the address number so we are frequently getting the wrong mail or our neighbors end up with our mail often. This week, we did not get mail for two days. This has caused many of us to miss important communication and to fall behind in our bill payment--which is NOT ok! We have tried working with the post office staff and it is clear they are understaff and are doing what they minimally can with what they have. I ask that if the Post Master from this post office reads these reviews that he work with the post office staff and his upper management to permanently staff this route with a regular mail carrier so that they do not make the same errors over and over again and we can resolved this for once. We are desperate and don't know what else to do! Please helps!
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September 2022 by Steve F.
Worst usps ever! The African old man named Herbert is extremely rude and doesn't answer any questions . This location needs improvement immediately!
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April 2022 by Yesca C.
Even slower than the other Santa ana location. They r so rude. If we are asking a question it's because we have no knowledge. Need happy and younger staff. Life moves fast. We don't have time to be at the post office for almost 45 minutes for something super simple.
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February 2022 by Sidney M.
Guy working is a complete a*** He was a tall African American man. He was rude and angry with every customer I saw. He was very aggressive and talked down to two elderly couples. Call ahead and avoid this person or avoid this Post Office altogether.
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August 2021 by Theresa S.
Customer services by phone and in-person - Extremely poor horribly. Mailed my legal documents via certified with return signatures to City of Santa Ana. Mails are showing in transit since 07/30. Two weeks delayed within City of Santa Ana. The 2-weeks delayed to City of Santa Ana is causing a financial harm to reassess of my property. I called the USPS where I sent the mails from. Got hung up on placing call again, Mgr Brigette answered but they said their job was to ship the mail to the next location of USPS, and don't know where my mails are. Asked my to call the next USPS on Bush for status. They never acknowledge or apologize for the delay. NEVER, I will never use USPS again.
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May 2021 by Aaliah V.
JUST TERRIBLE customer service! I went and there and I am usually very nice to people and I usually ask them how they are and how their day is and well I did that and the man working there just ignored me. He was very rude and I always feel like I am not welcome here! Next to me there was a man named Albert who I saw being so rude to a woman next to me. Please don't come here, Now I only come here to drop off packages at the quick drop off section, SO RUDE! Just whatever you do, please don't come here, if I could give this place a 0 star, I would. I am a genuine kind person and I felt so sad for some reason when they talked to me. It takes a lot to get me mad and this place just does that
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April 2021 by Mikey N.
Update: the only supervisor that is really helpful is Leo! All the other employees are rude and act like they don't want to be there. Especially Herbert, the line was really long out to the P.O. Box area and he decided that it was time to take some boxes to the back rather than he'll shorten the line. He is by far the rudest employee there besides the manager Bridget. She gives you attitude when you talk to her on the phone. Whenever they ask to get your number and they will call. Don't bother giving out your number, they WON'T call you. Employees here needs to be replaced ASAP!
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March 2021 by Alejandro R.
****Herbert**** the old African American cashier at the USPS on 1st street is very impolite. He treats Hispanics very poorly. Especially if they don't know English. I am sure he is racist. I have to treat him like crap every time I go because I am Hispanic myself and I don't like the way he treats people. I am not sure how management allows this type of behavior. I have never been to a post office where I feel uncomfortable. He can make others feel really uncomfortable. The behavior he has should not be tolerated. I was very polite since I've seen him and he was always rude. So now I act the same way when I come across him. P.S He also needs to brush his teeth because he throws out a nasty odor!!!!! Thanks again to the rest of the very nice staff. He is the issues at this USPS.
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September 2020 by Jim N.
Is it me or I don't feel welcome here at all? Many time I been to this location to receive my hold for pickup packages and everytime I met this black dude he always giving me a hard time. Y'all need better costumer survives because one bad apple could put this place out of business.
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October 2018 by Randy D.
Just terrible! No one answers the phone for hours. Then when you drive to the office the employees are lazy, incompetent and extremely slow. The employees spend more time explaining why they cannot do something for you, something that is standard at other USPS locations, than trying to learn how to do their job correctly. The employees move like sloths and have dead fish eyes from being so unmotivated.
