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September 2023 by Humphrey bogus (Thiena)
Honestly are you all ok no really the staff seemed to be in a rush. But there were like five customers there. That paired with the staff member being really pushy and rude. Yikes I doubt this store will be open much longer holding on by a thread.
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August 2023 by Ashley Najzer
Would have left a better review because the store was the best Ace we've ever been too. But when you want to ask the lady in the paint department a question, just don't. She obviously doesn't want to answer questions or deal with people. Next time someone asks something maybe be a bit nicer instead of snarky.
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August 2023 by Joan Kramer
I had 18 screens to be remade. I called and they said bring them in. I brought them in 9 days ago and paid for them. Was told it would be a week and a half. Got a call yesterday. Two of the screens are specialized and can’t be done there. I understand that. For the remaining, I was told that they do not have time and they would not be doing them. This after a week. No comment that they would take longer, just no we will not be doing them as we are too busy. They are dropping them back off at my house, but I am out of town and now have to start from scratch. If you couldn’t do them, why did you take them, have me pay over 1,000 for them ( a fair price ) and then call a week later and say too bad. I asked this question and received no answer. A week ago I was excited to have a great local hardware store. Today I realize I don’t have one.I read the responseTo my review. Ashlyn asked me to call. I have called her 15 times, never picked up. Left a message 4 times. Never received a return call.
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July 2023 by Karyn Kay
I honestly never dreamed I'd write a review for a hardware store : ) Not all Ace stores are the same (my fave is in Steamboat Springs, CO and least fave is in Valpo). I went in this store for paint so many times, I feel like I know the 3 ladies I have met that work that department. Also, I did a paint match of a Benjamine Moore color at Home Depot and it was not even close...less Cottage Red, and more 80's mauve, eek. They were able to get me the color I needed to match my dresser without having to paint the whole thing. Honestly, every employee has been great for all my projects AND there is an official UPS Store inside.Plus, always fresh popcorn : )
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July 2023 by Sean Westman
Best customer service and there is not even another store/hardware store that is even close
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July 2023 by Eva Archer
Great local hardware store, plus a very nice gift selection.
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July 2023 by Joan K.
had 18 screens to be remade. I called and they said bring them in. I brought them in 9 days ago and paid for them. Was told it would be a week and a half. Got a call yesterday. Two of the screens are specialized and can't be done there. I understand that. For the remaining, I was told that they do not have time and they would not be doing them. This after a week. No comment that they would take longer, just no we will not be doing them as we are too busy. They are dropping them back off at my house, but I am out of town and now have to start from scratch. If you couldn't do them, why did you take them, have me pay over 1,000 for them ( a fair price ) and then call a week later and say too bad. I asked this question and received no answer. A week ago I was excited to have a great local hardware store. Today I realize I don't have one. The marketing manager emailed back that I had been refunded. mm, yes as you didn't do the work. Also that I could drop my screens off in Mid September at another location. Because after this service I want to give you a large order and trust that you won't call back in a week and say sorry we are too busy and have no space to store your screens? No. Customer lost.
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June 2023 by Patty Pascarella
Always helpful when you go in the store
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March 2023 by Daniel Frankowski
Wow , my package was lost and never delivered! But the ups employee " with the nose ring" said sorry. That is fine but reimbursement was a nightmare and received 25 cents on the dollar. Used fed ex two weeks later no problems. I was told I would receive a check for 120 dollars to compensate for my 300 dollar lose from UPS . But ace receive it last week and cashed it and still has given me my money! This place sucks!
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December 2022 by GivenchyGurl F
Glad to have them there! The woman on duty assisted me immediately. Sorry to say not one man made sure I didnt need anything as I navigated several other departmemts. Forgive me for saying but Chesterton Ace should train this staff.
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December 2022 by Kat Riley
The staff was very friendly and helpful!
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November 2022 by Robert Stark
Always helpful staff. Store is a delight on every trip.
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October 2022 by Karla Schoff
Walked in and there was a horrible smell. I STARTED TO COUGH, I LOST MY VOICE AND MY THROAT IS SORE. Still having the symptoms.
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September 2022 by Joanie Elliott
This place is the best, go out of their way to help.
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August 2022 by Robert Shemberger
Needed a truck key made..it worked .great price..fast service!