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“Krystal was the absolute best during our visit tonight & the time before. She is so helpful, patient, and knowledgeablep! She went above and beyond helping fix an issue that Customer Care had told my Mom on the phone that was taken care of. (It was not taken care of by them.) Krystal went above and beyond to take care of everything in no time at all. She's the best! We'll definitely ne back to see her!”
“I visited the Michigan City T-Mobile last week for a long-overdue upgrade. The team was incredibly efficient—despite two customers ahead of me, I had almost no wait time. I worked with the manager, Amaury Sanchez, who was exceptionally patient and proactive, getting my new phone ready before I even had to ask.
What impressed me most was how she handled a pair of extremely rude and disgruntled customers who came in while she was helping me. Despite their condescending attitude and unrealistic demands, Amaury remained perfectly calm and pleasant. She successfully diffused the situation and found a resolution they gladly accepted without ever losing her focus on providing me great service. Her leadership and customer service skills are top-notch!
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Internet Service Providers
Internet Service Providers
Internet Service Providers
“Came in to upgrade three phones spent a good amount of time with Ryan. He was amazing, his coworker Rick is a swell 10 stars. Ryan is so kind and takes the time to explain things.”