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April 2024 by Miles Miller
I want to applaud the management and tellers for always being such a pleasant and friendly bunch! We've been marginal customers for over 20 years. It's our local bank.I'd especially like to single out the young man who dresses like he's straight out of GQ magazine and the lady manager, who only moves fast and is always bubbly! Keep it up! It's noticed, even if don't get recognized often.
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April 2024 by Mauriyon Turner
Great branch. great employees. Ted is great he does his best with anything you need!
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April 2024 by Steve Peterson
The drive thru at this branch is so incredibly slow. There always seems to 2-3 tellers working when you walk in but very little help in the drive thru. Walking in isn't always an option due to the very limited parking. Frustrating to sit and wait.
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December 2023 by Adam “Infinius” Lesniewski
I just had a quick question when I walked in. Whoever she was, didn't have to be so rude.
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December 2023 by kathy cloninger
Positive experience at 5/3 Bank in Michigan City today! Ted Paparodis coached me on getting the documents I needed to do the banking I was trying to accomplish. He is friendly and efficient.5/3 Bank reviewPROs- I find the mobile and desktop banking platforms easy to use.CONs- One cannot add a note to internal transfers and there are no numbers one can use to link a check to it's respective mobile deposit on the mobile and desktop platforms.
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August 2023 by richard warner
My friendly hometown bank. I've done bussness with them to many years. I recommend them for all banking needs.
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May 2023 by Mackie Medeck
I am being stolen from a customer of theirs multiple times. When taking manners into our own hands because both banks (mine and this one) are not doing anything we decided to call and tell them that a customer of theirs has stolen a huge amount of money from me not once but twice before I could get the account closed after the money came back in. The person who answered the phone could not care less and hung up on us when asked to be transfered to the fraud department. You think a bank would care if one of their accounts is stealing loads of money but guess not lol.
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April 2023 by Teri Steinborn
04/28/23 UPDATE to previous review of earlier post ~*~So, I attempted to call again a moment ago and, YEP! you guessed it… same voicemail! THATS IT! IM TOTALLY OVER IT! I am going to speak with my husband and discuss our different options for banking in Michigan City. Or, for that matter, if we really want to anyway. It was only for the convenience. It is so frustrating when you consistently fail to reach someone when you call a business! Especially your bank. These people have total control over your money! There is most definitely something wrong here! Does management not have control over the employees? Or, is there just a complete lack of control and accountability within the entire company in the Michigan City branch? Something is wrong and needs to be addressed. I can understand getting their voicemail system once and awhile but certainly not every 4 out of 5 calls these are just horrible odds!My husband and I have had both a checking account and a savings account here for a few years and have discussed switching our larger account from South Bend to here. However, recently I’ve attempted using my credit card to make a purchase for my business and, lo and behold… it tells me that this card cannot handle the transaction! It’s only for $398.00 for heaven’s sakes! I know that there was, within the last three months, a credit posted on this card for over $2000! Sooo… it has a credit balance!We very rarely use this particular credit card. In fact, I would say that we only use it enough to keep it active.Additionally, out of the last four times I’ve tried to reach a customer service representative I end up getting a voicemail message advising me that “if I’m an employee to enter my employee number.” And that’s pretty much it. It does not tell you to leave a message and that someone will contact you within blah blah blah time… no! The message just ends with a beep and one may then leave a message in the general mailbox and pray that you will receive a call back. But, from my experience this has never happened!Now, understand, I’m not trying to reach them during their peak hours, no, it is now only 1:45 pm!So, please… what gives?I’m just totally frustrated!
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March 2023 by Sunshine Love
Horrible! I have had bank accounts with Fifth Third Bank for over 20 years. However, today Fifth Third Bank employee Jack Akin refused to let me cash a check - from a well known established business! I believe he was being racist. He made me feel like a criminal. I have cashed these checks before at the same location with no problem. Horrible customer service. I do not suggest using this bank.
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February 2023 by Peach W.
I have had bank accounts with Fifth Third Bank for over 20 years. However, today Fifth Third Bank employee Jack Akin refused to let me cash a check - from a well known established business! I believe he was being racist. He made me feel like a criminal. I have cashed these checks before at the same location with no problem.
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February 2023 by Maxine
Raechel TOLNAY is a horrible manager she refused to answer my questions or try to assist me in anyway. SHE HAS AN NASTY ATTITUDE. She showed no empathy no concern to try to help with my situation at all… SHE SHOULD BE FIRED OR DEMOTED. AT LEAST COACHED ON HOW TO HANDLE SITUATIONS. OVERALL MY EXPERIENCE WITH HER WAS JUST TERRIBLE . Everyone else was ok
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February 2023 by Maxine Howard
The ladies in there are not helpful at all. They don’t want to help or even act like they are concern they’re customer service is terrible… I don’t know anyone’s name but the Caucasian ladies are terrible but the african American male and a female are awesome RACHEL TOLNAY IS A TERRIBLE HUMAN BEING UN REASONABLE SHOWS NO EMPATHY LACKS EMOTION
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February 2023 by Magma Red
THE MANAGER RAECHEL TOLNAY WAS TERRIBLE. SHES A TERRIBLE HUMAN BEING LACKS EMPATHY. REFUSED TO HELP ME OR ANSWER ANY OF MY QUESTIONS AT ALL. SHE DIDNT PROVIDE ME WITH ANY OPTIONS OF EHAT SHE COULD DO OR WHAT I COULD DO TO HELP MY SITUATION. SHE SHOULDNT BE A MANAGER AND SHE SHOULDNT BE ALLOWED TO WORK IN A CUSTOMER SERVICE ROLE BECAUSE SHE DOESNT KNOW HOW TO HANDLE PEOPLE.
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January 2023 by Daniel LaBuda
I opened an account here after moving back to the area and was recommended by a friend to talk to Ted. Every time I've called or visited the Michigan City branch, he has helped me immensely with information and advice. He is knowledgeable, professional, and a true asset to 5/3 bank. With bankers like Ted in the office I will be sticking with 5/3.
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October 2022 by Gina Mitchell
Never answer phone been calling to speak with banker a week an have not received call back been with bank over twenty year maybe I need to make a change