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“My account was recently compromised. As I went into my local branch to complete all the necessary reporting and to obtain a new debit card, I began to experience a medical emergency; a sudden and dangerous drop in my blood glucose level. As soon as I realized, I asked the neighboring teller if there was any candy available. She quickly came to my aid and returned with a candy bar. It took some time for me to begin to feel better and regain some normalcy but the branch manager and the other two tellers refused to let me leave the branch until my glucose rose to a comfortable level. It was past closing time, and each one of them took care of me like I was a family member or friend. They even brought me two bottles of an electrolyte drink to keep me sustained. These ladies went above and beyond for me and still helped me to take care of my original banking needs. My medical crisis could’ve went a lot differently if it weren’t for their attentiveness and caring nature. I’m forever grateful. Thank you ladies!”
“Have a pleasure to work with Gloria Gonzalez, she was doing my son loan. Very easy and professional, close on the loan very fast . Great Job Gloria, we are a happy costumers!”
Open 24 hours
8001 Broadway, Merrillville
Banks
“If you’re not a 1 star, you’re a 5 star company. There is no middle when choosing banks. I enjoy PNCs app and multi step authentication so it’s virtually encrypted. Thank you. Don’t let the blue collar workers down.”
“I went to Rich at the credit union to get my first car loan. I always thought this was the most stressful part about buying a car but Rich took care of me and made this process so easy. I'd highly recommend!”
“I went to this branch and Camila who was the Relationship Banker there who helped me with opening new Checking account. She was so kind and very helpful. Prior to my visit I called this branch and she was the one scheduled the appointment too. I felt Camila is very very knowledgeable and has very good patience. If you plan to visit this branch please make sure you call and fix the appointment with this Relationship Banker, so that you can have a good experience with this bank and you can save your valuable time as well. I will always be very thankful to her for assisting me.”
“Dion Cranfield was very helpful and polite. I had a bad experience at the St. John location and he apologized for that and helped me accomplish what I was trying to St. John. I can't thank him enough. Top notch service!!!”
“Walked in and asked for help and was immediately taken care of. Less than 30 minutes later, I walked out of Chase with all business dealt with. Full service banking, like it always provided. I have been a customer for decades.”
“I encountered a problem with one of my accounts yesterday. I utilized the 800 number for all bank branches. The call center was off shore. It was difficult to comprehend & discuss the purpose of my call due to the language barrier of tge responding representative.
Overwhelmed with frustration and no explanation as how my issue would be resolved or why the issue occurred; I phoned the Merrillville, IN branch @ 77th & Broadway.
Spoke to an associate banker, Tia T. She was empathetic , extremely considerate and sought the assistance of Renee P. a retail relationship banker. I was informed I should come to their location so they could determine how the issue occurred and resolve my concerns.
When I arrived at the branch, these two ladies teamed up and immediately began to work on the issue. Both ladies worked together to quickly research & resolve the issue involving my account. The customer service extended was genuine, apologetic, professional not to mention respectful.
I left the bank branch with my issues resolved. My stress level was alleviated. I felt grateful that I chose to remain a customer through the acquisitions this banking institution encountered. I've banked at this banking institution well over 35 years & began banking when this bank was know as Mercantile Bank.
Thank you Tia and Renee for your professionalism! Thank you Harris Bank Merrillville, IN for appropriately training your associates. Since you treat your employees well; they desire to treat customers well.”
“I am here to say Ida went out of her way to take care of a issue I had. I lost my debit card which started the whole story. She found a way to fix what issues came up. They go far beyond what other banks in the past ever did for me. Thanks Ida!”
“I called customer service today to get a daily increase on my debit card for a purchase I needed to make. Kimberly was extremely helpful, very polite and professional. It just took a few minutes and she was able to make the increase so I could buy the item I wanted. A++++ goes to Kimberly!!!!!!!”
“Adam Lukas is amazing to work with! He was able to get our POS, QB, Credit card processing all integrated seamlessly. Have to mention the significant cost savings on the credit card processing as well.”
“The tellers do not push sales on you when you come in. They take care of your transcations quickly and efficiently. I have never had a problem with them as a bank.”
Open 24 hours
8701 Broadway, Merrillville
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“Krystina Hamilton the bank manager is awesome!!! I have been banking with them for almost 20+ years! First Merchant makes you feel like family and the Parker’s love them(Merrillville location)…”