Oil Change in Merrillville, IN

“I got excellent service. It was quick the employees were very friendly and knowledgeable. They gave me a water and candy when I first got there. All around wonderful experience!”

“Hi, my name is Sammy to give someone five star mean they are great people and deserve it. I love the place great service great personality and not just trying to sell you things that you don’t need to. We come back again and again to get service from them we go to Chicago thank you for your hard work”

“Awesome company! My Lexus overheated on route 30 and I called them and they were there in 20 minutes and the guy was cool and got my car up and strapped on the tow truck and off he went to the shop! Great service I would definitely advise anyone who breaks down and needs a tow to call these guys! Great job and appreciate u guys thanks!”

“Please please listen Do NOT go to Duke oil. The service is horrible!! Let me explain. I've been going to Duke of oil for about 3 yrs and have taken all my cars for service. I came in for my usual service and was informed that they could not service me because the oil pan has been strip. My response was no one informed me and that this is the ONLY PLACE where I get my oil changes from. He said, oh I'm sorry no one ever told you but, your plugs are stripped and there's a plug there so,we don't want to remove it if we can't put it back on. Also, they Fired the previous manager because he wasn't doing his job. He kept stressing that. But, I like what does that have to do with me & predicament your establishment left me in. He then suggested I go to Duke of oil complete auto service down the street. Larry & Gary didn't even look at it and quoted me a price of 800 for a oil pan for my Lexus Rx350. I explained to him that I have been getting my oil serviced at Duke of oil for years & no one told me the condition of my oil pan. He basically, shredded his shoulders like oh well there's nothing we can do about it. I'm like Wow!!! What??? I then went Firestone and they said, the same thing my oil pan has been stripped and I should go bk there and they should compensate me for stripping the plug and placing an temporary plug in the oil pan and not informing. Also, the price that he quoted me for the oil pan was far cheaper. He quoted me 536.00 versus a whooping 800.00
For a oil pan. This place is lead by children & incompetent adults who don't care about your car and giving quality care to their customers. I will NEVER NEVER NEVER GO BACK!! THEY HAVE MOST DEFINITELY LOST A CONSISTENT LOYAL CUSTOMER!!! THS situation has me a financial set back and frustration that could have been avoided if they would have done their job and informed me of the condition of my oil pan!!! They have incompetent & Lazy staff of worker's & managers who simply
don't care!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

“Today Wednesday June 11, 2024 I decided to come to Duke of oil in Merrillville next to Simon Sez with my white 1999 Ford Explorer for a oil change. I have never been to Duke of oil before so I decided to give them a try as I am not happy with the former oil express in Crown Point new owners and their new prices even with coupon as I had been going to for decades. I met Jimmy the manager right away after pulling in the bay. I am very picky about my car and bring my own high grade oil and filter. Although they do not give a discount if you bring your own, Jimmy did honor a coupon for Duke of oil that had just expired which made me decide to stay for service. I just want to say Jimmy the Manager and technician Matt went above and beyond to make sure I was satisfied today. They were both extremely professional, courteous, and I enjoyed talking to them in conversation and they were very attentive to make sure everything was done on my Explorer to spec and took care of a issue too. And because of Jimmy and Matt, Duke of oil will have a new lifelong customer as I will be not only returning for my service needs, but I will be bringing my other vehicles as well. Thank You Both,
Robert Billings
Crown Point”