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October 2024 by Timothy Rehmer
Nick, the salesman was very knowledgeable about the chairs we were looking at and showed us many different choices. He was a pleasure to work with.
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October 2024 by Caitlin Ryder
Update 10.20.24:
I wanted to be fair and update this review. Ended up using the warranty and getting a new chair. The manager Jane K. is absolutely lovely and a wonderful help. Really appreciate her professionalism and assistance with the process. I felt taken care of. Thank you, Ms. Jane!
First experience 7/2024: I custom made a chair for my husband and the lady was nice. I bought the warranty package because she told me for anything pet related they would come clean it right away. Fast-forward a year and a half later, a small hole appeared in the chair and I called. Turns out the warranty is through a third party and the lady on the phone said I could try and call them but they "probably won't help me." And if they did help me, they would charge me. That was not what was told to me when I was sold the warranty. Now one month later I find that the side of the chair is literally coming apart (you can see exposed nails). This chair is lightly used. I spent a lot of money on this chair and I am beyond disappointed in this company and the lack of quality. I will be calling the third party company to see what they suggest.
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October 2024 by Kasandra Dobrocky
Very professional!! We’re not pushy and listened to what my wants were in selecting a layout for my family room. Furniture is always comfortable (have had many Lazy boy pieces) and I appreciate the newer sleeker designs!
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October 2024 by Bernadine Cousins
Great customer service and care.
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September 2024 by Lacey Quigley
Friendly and very helpful. Would definitely recommend.
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September 2024 by Monty Willett
(Debra) Jane took the time to show us numerous rocker-recliners and various color options available with each, then printed a list with prices after we narrowed down to 5 those were considering. Once we returned few days later, having made our choice, she had got on order and we were out the door in a short amount of time. She made the whole process very easy!
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August 2024 by Carole Winn
OK, La-Z-Boy..you win. I will just sit here with no furniture in my new home and wait until you find time to actually honor the time frame given at the time of purchase. There would have been no purchase if I had realized you are a "give me your money and get out until I can fit you in again" type of store. I thought you were an honorable company...oops...my bad.
Ordered on 3-28-24. Ordered 3 pieces of furniture. I was told a 6-8-10 week wait for the individual pieces. OK...not happy but doable. I made it clear we bought a new house and delivery was to be at that address, which I gave the salesman. $99 delivery charge for EACH PIECE even if delivered at same time. That's some garbage right there, let me tell you. Lots of drama ensued, which I would normally regale you with, but I am just tired of this exercise in futility. Did I mention I was told a couple of days ago that 2 chairs were ready, but I have to wait until July 7th for one of them because he "refreshed" the screen and got a new delivery date? OK, maybe I will mention 1 issue...(you knew I couldn't resist)
So, after more drama my recliner was given a delivery date of tomorrow...oh, wait, make that today.....guess what's NOT coming to dinner anytime soon. No contact at all about the reason for the no show.
So, as I said....you win, La-Z-Boy....that name is SO appropriate. Should be a clue to all who enter.
CONTINUED DRAMA!
Got a text message this morning saying chair was on it's way------to the wrong house!!!! Husband had to drive to distribution center to stop it because they don't answer their phones that early. He was able to stop the delivery and it came to my house later that afternoon!!!! Yippeee.....or maybe I got too excited to soon. Chair delivered with only 2 small wall paint dings to show for it. The next day....wait for it....the computer board/chip thingy that operated the power controls fell out and a wire broke, in an lounging position, of course. Should have posted a video on You Tube of my husband trying to get out of that chair!
Good Job Lazy Boy...you are upholding my previous opinion of your company.
Repair man supposed to come Wednesday. We'll see, but not holding out much hope.
REALLY!!!!! Next 'Lazy Drama' SO, I finally got my other 2 pieces of furniture after waiting for WAY too long to get them. That's another essay in itself and I don't have it in me top relive it. Suffice to say the other chair I ordered had to be repaired because the arms were not secure and then I got up or reclined the whole chair creaked like it was going to collapse. I know I am a little fluffy, but the repair man assured me I did not have anything to do with the chair needing to be fixed. I had an amazing repair man, Gustavo, come out twice, to assess and then to repair. All said about 6 weeks. GRRRRRRR. I got the chair July 10th. I can use it August 20th. Again. 'Lazy Boy' is not just a name. but the company way of life.
Still not sure it's right, but Gustavo says it is. Arms still wiggle a bit and it still creaks a bit.
Love the couch but one pillow has a huge defect in the fabric.
So, three out of three pieces of furniture and all three have issues.
Next time I go to Ashley. I have furniture from there I've had 20 years and it's still great! Nothing Lazy there!
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August 2024 by Chris Grow
We spent $8000 here over 1 year ago. We still haven’t received our correct furniture. The customer service is pathetic. Tyler is horrible and will lie to you constantly. Claims to return calls but never does.
The saga continues. We are now a nearly 1 1/2 years and our furniture order is still incomplete. I received an email from Jane on 7/22/24 stating Tyler was working on a refund to help with our situation. Here we are 8/19/24 and I have heard nothing but crickets. WOW, what incredible customer service! NOT!!!
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August 2024 by Terri Smith
Thank you "Jane"....great lady! Very pleasurable experience. She is a true professional and knows her product!
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August 2024 by Sandi Taylor Hillegonds
Jane & Bill were very helpful with our purchase. It's nice we could customize with matching fabric on different styles of recliners so my husband & I could get the chair most comfortable for ourselves. We look forward to delivery!
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July 2024 by Bob Scott
Nick was great, very knowledgeable and helpful
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July 2024 by Dale Brumm
Great salesman Nicholas Timmons
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July 2024 by Lisa Tamayo
Everything is beautiful. Nick was wonderful everything I wanted. He saw to it .experience was just great. I love the store and I’m looking forward to my purchase.?♥️??
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April 2024 by Robert Rossa
Kiara was so helpful in making my purchase fast and easy. Thank you !!!
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April 2024 by Donna Thompson
We enjoy shopping without a salesperson pressuring us. Jane introduced herself, asked our first names, and told us to look around. She said she would check in with us shortly. She explained how the recliner worked with the 3 stages. She definitely was the perfect salesperson For us.
