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January 2024 by Marlene Denney
this is a great service....very helpful
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January 2024 by Sheldon Dziuba
Wow..what a waste of time
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December 2023 by marie-claire brown
Ms. Tashell Peralta was extremely helpful and very patient. I was making a large purchase sight unseen and she allowed me the space to make my decision over a period of a few weeks. I was so happy to hear her on the line when I called about another purchase today.
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November 2023 by Dawn Litvin
If I could give them a zero I would. I have paid more than Costco pricing on a washer and dryer, not to mention Costco delivers and I have to go pick up at a Direct Buy Warehouse because they don’t deliver. They won’t even give me the price difference or anything to compensate. DO NOT JOIN DIRECT BUY.
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November 2023 by Christopher C
My wife and I recently refurnished our bedroom and used Direct Buy. Great value, high quality and everything was delivered on time. We are looking forward to using them again when we remodel our bathroom.
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September 2023 by Margaret Werner
This email was not helpful, besides, I asked for someone to call me back. The refrigerators shown are only 18 and 19 cubic feet. My refrigerator is 25.1 cubic feet. Also, the dimensions of these refrigerators don't match the dimensions of my refrigerator, so these would not fit properly in the space! And lastly, the wait time is 6-8 weeks. I need a refrigerator now!
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September 2023 by Jennifer Furrier
We have been very pleased with the customer service from the Concierge department at Direct buy. They are prompt and polite
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September 2023 by Emily Garcia
Directbuy was a long time dealer of Madeli® products until their account became delinquent.They have since cut off all communications and removed all Madeli® Products from their sites to avoid their financial obligations.Anyone doing business with DirectBuy should be cautious of their unethical business practices.Madeli USA LLC.
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July 2023 by Lou Costanza
I’ve been a member of Direct Buy since they had brick and mortar showrooms where you had to thumb through catalogs and order in person. Ironically, back then the customer service was better as was the discount. I paid a hefty membership fee up front and pay a decent sum to renew it every year. I was generally pleased up until these past 12 months. I received two items of bedroom furniture that arrived damaged. I refused the one chest of drawers as the damage was extensive. I took delivery on the dresser with the promise from Direct Buy that they would send replacement parts to me. In the meantime, the replacement chest of drawers came damaged. This time it was only two cracks on the drawer fronts so I took delivery with the same promise they would be sending me replacement parts. Over the course of 8 months (they are beyond slow in sending the replacement parts out), ALL of the replacement parts (sent in 5 different shipments over those 8 months) were either broken or the holes on the drawer fronts didn’t match up with the drawers on the furniture in my bedroom. Thanksgiving, Christmas and Easter - guests commented how awful it was that this matter still hadn’t been resolved. After 8 months of this none sense, I called customer service and explained the whole saga. I was told I’d receive a call back in a week as they were slammed, the person that started my claim no longer worked with that vendor, blah blah blah. After another month, I was told the vendor refuses to ship more parts. Feeling totally defeated, I wrote another ling email explaining the hours & hours I’ve wasted trying to get this resolved. I relented and said just pick up the furniture and issue me a refund. The response was laughable! I was told since the return was my choice to return the furniture, there would be a 25% re-stocking fee imposed by the vendor. I didn’t choose to have broken furniture that cost $4K for one dresser, one nightstand and one chest of drawers. All I wanted was for them to send someone to replace the broken pieces since mailing them to me never worked or take the merchandise that arrived damaged from day one back. The vendor in this case is owned by Direct Buy! I wrote a response insisting that my inquiry be bumped up to a supervisor. After hours more of back and forth over several days, they finally said they would send someone to install the replacement parts. (In the meantime they shipped replacement parts to their warehouse or whatever instead of me, but that eventually got worked out). Finally, last month they sent 2 guys to put the replacement parts on. But of course it’s still or resolved today - over one year from the original order date, because the 2 guys said the dresser repair took them longer than the time they were allocated, so they would have to come back to do the chest repair. Of course nobody came back and nobody called. Fast forward to 2 more weeks and another company is set to repair the chest. Confirmed a time window from 1pm to 4pm. Got a call while already at work the same day as the repair was scheduled stating they would be out between 8am and 11am. I’m already at work early as I planned to leave early to sit and wait from 1pm to 2pm. I never agreed to a time change. I even confirmed the original time change the night before. I’m still being given a run around. I still have a broken chest of drawers in June of 2023 that was ordered in April of 2022.And what’s worse is, you can buy this same furniture from the vendor direct for less than through Direct Buy.
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July 2023 by sb4x4trex
I can’t believe that you would say in your response that cancelations are not guaranteed by the vendor especially when the vendor doesn’t even have the items that we ordered. We ordered the items in early May and the vendor said the they anticipated shipping wouldn’t be till September. We couldn’t wait that long, so we had to cancel and order something else. DirectBuy should think twice about dealing with vendors that have policies like that. Just like I will be reconsidering re-upping our membership to DirectBuy, members since 1990’s. This is now the second order we have had complications with. Our other order, the vendor shipped the wrong items, so I cancelled the order. I had to ship the wrong items back to the vendor at my expense. You did say you would reimbursed for the shipping. I haven’t received reimbursement for the shipping or reimbursement for the items yet from the vendor. Doesn’t seem like a good way to treat long term clients of DirectBuy! Very disappointing!
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July 2023 by flo krakauer
Asked for prices and research from Barbara Campbell . A pleasant experience. Tickets were created and received the information quickly
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June 2023 by Barbara Tarris
Thank you Barbara Campbell, from Direct Buy Concierge. You have made my day with your help, first getting me coupons which weren't coming up on my computer and secondly for looking into a long running problem we have been having with our special order leather reclining chairs. At last, you were someone who took the time to explain exactly why our order was being delayed and what Direct Buy was doing to correct the problem. Thank you! Thank you!
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May 2023 by scott payton
Barbara Campbell was most helpful taking the order over the phone. Saved a couple of hundred dollars ordering through DirectBuy.
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May 2023 by Richard T. Balog, CPA\CFF
I received a quote for WIndows that was higher than I can buy the same windows at Home Depot!Doors were 4xs higher than home depot! You need a new source for windows
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May 2023 by Cheryl Kukkola
Barbra Campbell helped me get my order together. Quick and efficent made it super easy! Thank you!
