-
July 2021 by wolfdaddy74
Awesome place to store your goods Management is amazing there
-
September 2019 by T G.
Well after several messages and chasing after the " customer service " manager sonny I've gotten no where!! So next step apparently is legal action. My credit is suffering over this stupid mistake that was reported that is not mine. Again, proper verification was given so the debt reported is illegal. Keep all your paperwork people this establishment is very disorganized and dishonest.
-
July 2019 by Ann V.
I've been using Mentone SElf Storage for a couple years now, I love that I can just call them and pay my bill on the phone as I am a traveler and having that option available is a life saver on the road. Sometimes I cannot access the internet to pay online. I've never had any issues w the employees, Nicole has been very helpful and understanding in my experience. I'd recommend them! I would say don't try and get a unit on Sunday! Always go during regular business hours! Only downside is the bathrooms aren't always available, which can be a problem, but luckily there's places just around the corner! Thanks again Mentone SElf Storage!
-
May 2019 by JET
Friendly owner. Quick and painless setup process. Decent prices. You can also pay with a credit card over the phone.
-
January 2019 by Mike W.
If Yelp allowed negative star ratings, this place would take the grand prize. It's simply not worth it. I rented a 10 x 30 storage unit a few doors away from the attached leasing office. The unit backs up against the large lawn and landscaping that runs parallel with Lugonia Blvd. The landscaping is infested with rats and they made their way into my storage unit (very easily as the units are not sealed around the top and bottom perimeter) and chewed up over $35,000 worth of items. I notified the management immediately and not much was done to remedy the problem. They placed a black rat box outside the front door of my unit, defeating the opportunity to abate the problem INSIDE the unit and along the landscape area that is filled with rat holes. The insurance policy they require you to pay for only pays out $500 for rodent damage. My boxes and items were soaked with rat urine and there was a ridiculous amount of rat feces EVERYWHERE. I had to repack my items into new boxes. Nothing else was offered by the management after another two months so I moved to the Self Storage nearby on Wabash. It's much more sealed, safe and clean. I highly recommend you save yourself the time, money and hassle of using this facility. They could care less about their customers.
-
March 2018 by Dahlia L.
Nicole is the rudest ,worst employee they could possibly have. I hate this place .it's expensive,& the hours are ridiculously inconvenient. They are closed on Sundays and holidays ,plus they close early the days they are actually open. Being closed on Sundays is just stupid, as most normal working ppl need to move on the weekend when they're off work. This place makes that impossible. I give it zero stars and would never use it again.
-
March 2018 by Todd Ritter
Nice storage units. The owner is a very nice guy. A 10í—10 is $50 deposit and $50 a month. A 5í—10 is $30 deposit and $30 a month. I would definitely recommend to anyone who lives in Mentone Indiana or to someone moving in or moving out of Mentone.
-
February 2018 by Jeff H.
I've been a customer of Mentone Self Storage for nearly a year and this is the most professionally run storage facility I have used. I'm a retired military guy and I've used a lot of storage facilities. Nicole is usually the person I've interacted with, and she has the best customer service ever! Thx Nicole
-
January 2018 by Megan M.
I've been using this storage for a long time, and have not had any issues with service, cost, or anything at all. In fact, the manager Nicole has gone out of her way multiple times to make sure I have the best experience every time I call in with questions... I'm shocked about the reviews stating she's rude. Do business here, simple and easy storage with good employees.
-
November 2017 by ME Q.
I would not recommend this storage unit. There are so many options in the Inland Empire, don't choose convenience over quality service and safety. Nicole in the office is extremely rude and unprofessional. The business could do some retraining on communication, customer service, and taking notes. When I needed to move my items out, my 9 days cost almost as much as a months rental! Just to note: more than a 7 day notice of vacating was given. Employees here can not be trusted. I recommend having them sign off on everything they "say" they will do or what the "contract states".